11th Hospital Design and Infrastructure Conference, 1 - 4 June 2014, Dubai International Convention and Exhibition Centre, Dubai, UAE.
For more information visit http://www.iirme.com/hdi
11th Hospital Design and Infrastructure Conference
1. #HDIconference
EARLY BIRD SAVING! BOOK BEFORE 27 MARCH
1 – 4 June 2014
Dubai International Convention and
Exhibition Centre, Dubai, UAE
#HDIconference
1 – 4 June 2014 • Dubai International Convention and Exhibition Centre, Dubai, UAE
BUILDING TO MANAGE REGIONAL DEMAND
Building to Manage Regional Demand
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Expert SPEAKER Line-up
WHAT’S NEW for this year?
î A new exciting agenda focusing on regional demographic
demand build aimed at an exclusive high level audience and
interactive!
î 90% new speakers for 2014!
î An Award winning case study from Seattle Children’s
Alec Napier FACHE
Dr Rana Al Mandil
Director of Patient Experience
MD, MHA, Director, Quality and
Tawam Hospital,
Strategic Planning Administration
UAE
King Fahad Specialist Hospital, KSA
Hospital
î Two new interactive workshops
Lee Stuart Huntley
CEO
Mafraq Hospital,
UAE
• Patient Focused Lean Operations for Value Based Care
• Healthcare Projects – All you should know from inception
to Implementation
î More networking than ever before, including a speed
networking session, one2one meetings, interactive panel
debates and networking breaks exclusively for delegates
and speakers
Patricia Bussard
Former COM (Clinic Operations
Manager)
Seattle Children’s Hospital, USA
Sponsor
www.iirme.com/hdi
Dr Ramadan Ibrahim
Director, Health Regulation
Department
Dubai Health Authority, UAE
Rita Taylor
Director of Nursing and Quality
Amina Healthcare,
UAE
2. Welcome to the Hospital Design and
Infrastructure Conference!
During its decade of success, this conference has witnessed the
transition from the very basic primary to a state of the art tertiary care.
We are now entering the age of ‘Clinical Centres of Excellence’ as the
region progresses in adapting to its unique demographic needs.
In its 11th year this conference will share case studies, debate and
discussion to focus on ‘three’ focused areas under the theme:
Building to Manage Regional Demand
1. Management Planning
2. Design to Build or Upgrade
3. Infrastructure Performance Measurement
Stakeholders who take decisions on the region’s strategic planning,
efficient design and patient centred outcomes, gather during this four
day conference. The pre and post conference workshop empowers
delegates with an implementation plan to take better business and
clinical outcomes.
Decide the future of healthcare projects by being a part of this
seasoned gathering!
Networking Activities
AN UNRIVALLED SPEAKER LINE UP!
KEYNOTES:
Lee Stuart Huntley, CEO, Mafraq Hospital, UAE
Bradley Kellogg, Chief Operating Officer, Oasis Hospital (A CURE
affiliate), UAE
Krishnan Sankaranarayanan, MS, MBA, CP HQ, Senior Safety
Officer, Tawam Hospital, UAE
Patricia Bussard, Former COM (Clinic Operations Manager), Seattle
Children’s Hospital, USA
Taimur Salar Butt, Chairman, Department of Emergency Medicine,
King Faisal Specialist Hospital and Research Centre and Associate
Professor, Al Faisal University College of Medicine, KSA
Professor Tawfik Khoja, Director General, Executive Board, Health
Ministries Council for Cooperation Council, KSA
PRESENTERS:
Alec Napier FACHE, Director of Patient Experience, Tawam
Hospital, UAE
Dr Ramadan Ibrahim, Director, Health Regulation Department, Dubai
Health Authority, UAE
Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India
Eng Amr Metwally, Head of Architecture Division PMC, Senior Project
Architect, Health Facility Project Management and Construction, Hamad
Medical Corporation, Qatar
Linda Ruhi, Head Facility Regulation, Dubai Health Authority, UAE
Jan Stensland, Founding Principle, Inside Matters, USA
WORKSHOP LEADERS:
Patricia Bussard, Former COM (Clinic Operations Manager), Seattle
Children’s Hospital, USA
Dr Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning
Administration, King Fahad Specialist Hospital, KSA
Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE
More networking than ever before to ensure
better interaction and shared learning
One on One - Meet and interact
with Keynote presenters over a live
discussion. Tweet your questions live
to #HDIconference as you hear them
speak.
CEO Facetime - Enjoy face
time with internationally ranked
Provider CEOs.
Panel Discussions - Share
your opinion in reaching consensus
over a debate with high profile
speakers
Speaker Hosted Lunch
- Meet the speakers in person. Have
your questions answered and share
insights over a hearty meal.
Job Profiles
at HDI
CEOs / MDs / Directors
Project Directors/Managers
Biomedical Engineers
Facilities & Strategic Planning
CMOs
COOs
Business Development
Health Design Consultants
CFOs
Quality & Safety
20%
16%
14%
11%
9%
7%
7%
7%
4%
4%
“Successful healthcare transformation today is
dependent upon systems moving from volume based
to value based care. Integrated facility design and
lean methodology provide stellar opportunities to
focus on customer requirements and provide proof
that the highest quality care based upon patient need
is also the most cost effective”
Patricia Bussard, Former COM (Clinic Operations Manager), Seattle
Children’s Hospital, USA
Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
3. CONFERENCE DAY ONE
8.30
Registration and Coffee
8.50
Monday | 2 June 2014
12.15
Welcome by the Chairman
09.30
Managing a Project through Seasons of Change
Investigating changes in:
• Hospital Management
• Building sub-contractors
• Healthcare Landscape
• Regulatory Framework and Requirements
• Reimbursement structure
• Technology
Bradlee Kellogg, Chief Operating Officer, Oasis Hospital (A CURE
affiliate), UAE
Building What the Region Really Needs – Adapting Regional
versus Emulating Global Best Practice
Considering a unique surge in demand, a revolving population versus
an evolving population growth, does the region really need best practice
or should it adapt to regional needs based design and infrastructure
models?
Lee Stuart Huntley, CEO, Mafraq Hospital, UAE
DESIGN TO BUILD OR UPGRADE
CASE STUDY
10.00
Medical City Case Study: Commissioning an Iconic Project
from the Ground Up
An in-depth view of how international best practice meets local needs
via clinical centres of excellence with a direct impact on the economy.
This case study runs you through the planning, design and build of a
medical city integrating stakeholders with a parallel focus on clinical
outcomes and ROI.
12.45
Lunch and Networking
14.00
How Far are we from an Efficient Hospital Design where
Waiting Rooms aren’t Necessary?
You can get rid of waiting rooms but how do you get rid of the wait? The
core cost of waiting room space is a burden on healthcare. If this cost
were directed to re-design clinics, would doctors and nurses work in
conundrum to extend delivery of care via a managed flow process?
Bradley Kellogg, Chief Operating Officer, Oasis Hospital (A CURE
affiliate), UAE
Patricia Bussard, Former COM (Clinic Operations Manager),
Seattle Children’s Hospital, USA
Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE
Alec Napier FACHE, Director of Patient Experience, Tawam
Hospital, UAE
PANEL DISCUSSION
OPENING KEYNOTE
9.00
CASE STUDY
REGIONAL OVERVIEW
14.30
Designing Supply Chain Distribution Channels to Optimise
Physician and Nurse Time
A huge opportunity is overlooked to control costs, improve patient safety
and satisfaction within logistics. This session will focus on core aspects
which leverage metrics to develop a service line which generates end to
end transparency, minimises clinician involvement and helps them focus
on billable supplies.
15.00
Process and Operational Excellence in Ancillary Services and
Delivery
Processes don’t fall into place on their own. Integral to attain a
benchmarkable status are your ancillary staff who meet the patient more
that the physicians do. Can they be extended autonomy to escalate this
to a higher level of achievement?
Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India
Coffee Break and Networking
11.15
Seattle Children’s Hospital Case Study: Lean Design for Value
Based Hospital Care
Seattle Children’s Hospital and NBBJ Architecture partnered to build
a satellite clinic and surgery center using one of the first US Integrated
Project Delivery contracts. Both parties shared risk and reward to
maximise budgets, reduce construction time and increase sustainable
design opportunities.
Outcomes:
Their commitment to continuous performance improvement and
integrated delivery shaved three months, 30,000 SF and $30 million
off its new Bellevue clinic, proving the theory that the highest
quality care is also the most cost effective.
Patricia Bussard, Former COM (Clinic Operations Manager),
Seattle Children’s Hospital, USA
11.45
From Revenue Driven to Value Based – The Case for
Decentralised Care
As healthcare focuses on satellite clinics and specialised care what
changes will stakeholders need to incorporate when designing and
upgrading to a focused integrated healthcare delivery model?
Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE
15.30
Coffee Break and Networking
16.00
Operating a Hospital during Integration, Upgrade and
Downtime Phase
It is vital that you maintain optimum performance from a business
perspective. As the lead for your division how do you balance this act,
prepare for the downtime to maximise patient time and outcomes?
PANEL DISCUSSION
10.45
16.30
PANEL DISCUSSION
Speed Networking
Our speed networking session ensures that you leave this session
with many new contacts in a fun and easy format. Make sure you bring
plenty of business cards
CASE STUDY
10.30
Evidence Based Design for promoting the healthcare facilities
Skilled Nursing Facility is a unique case study that share design
and strategy it incorporated including stakeholders from concept to
implementation.
• Creating a healing environment via lighting efficiency
• Improving patient safety via involving the patient during the design
phase
• Facility Management – The integral role of Patients, their Families
and the Employee
• Design management to decrease cost and errors while enhancing
quality of outcomes
Eng Amr Metwally, Head of Architecture Division PMC, Hamad
Medical Corporation, Qatar
17.00
Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India
Eng Amr Metwally, Head of Architecture Division PMC, Hamad
Medical Corporation, Qatar
Who Should Get Involved: Management, Administration,
Physician and Nurses?
Design and Infrastructure needs employee involvement but who should
really get involved and at which stage is a topic often debated. This
panel will reach a consensus on four core areas often thought to be
integral and for how long?
Lee Stuart Huntley, CEO, Mafraq Hospital, UAE
Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning
Administration, King Fahad Specialist Hospital, KSA
Professor Tawfik Khoja, Director General, Executive Board, Health
Ministerial Council for Cooperation Council, KSA
Close of Conference Day One
Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
4. CONFERENCE DAY TWO
9.30
KEYNOTE
10.00
10.30
Implementing a Robust Monitoring and Performance System
to Measure Productivity
Can design effectiveness ever be measured and if I can how do you
directly measure the impact on outcomes via tangible outcomes?
King Faisal Specialist Hospital and Research Centre Case
Study – Building a World Class Emergency Department (ED)
using Integrated Facility Design (IFD)
This session describes the tale of transformation in a multilevel building
to a state of the art emergency department building, designed to meet
our patient and provider needs.
Taimur Salar Butt, Chairman, Department of Emergency Medicine,
King Faisal Specialist Hospital and Research Centre and
Associate Professor, Al Faisal University College of Medicine, KSA
Coffee Break and Networking
Institutional Keynote
11.00 A Chieving Patient Safety via Leadership, Culture and
Education
This high profile presentation addresses Patient Safety within the design
aspect with a focus on:
Implementing EBD (evidence based design)
• Impact of facility design and it’s involvement
• Innovation in architecture to embed safety at every stage within
each discipline
Professor Tawfik Khoja, Director General, Executive Board, Health
Ministerial Council for Cooperation Council, KSA
PANEL DISCUSSION
Patient Safety
09.00 Tawam Hospital Case Study – Addressing Patient Safety within
the Design Aspect
Sending a clear message that safety is critical to a hospital improves
quality of care, reduces errors and optimises resource allocation. This
case study will address how to create a platform for learning from
defects – A CUSP Approach.
Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety
Officer, Tawam Hospital, UAE
14.00
Involving the Patient in Process Improvement
Gaining patients to participate is integral but extremely challenging. How
does a hospital involve past experience from patients, engage them
via informed decisions and incorporate social, behavioural and clinical
aspects into a design, build and upgrade process?
Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety
Officer, Tawam Hospital, UAE
Linda Ruhi, Head Facility Regulation, Dubai Health Authority,
UAE
Eng Amr Metwally, Head of Architecture Division PMC, Hamad
Medical Corporation, Qatar
14.30
Understanding Indoor Air Quality to Create Safe Healthcare
Environments
This presentation covers specific elements of indoor air quality linked to
research on emerging health issues that effect decision-making, policy
development, and actions necessary to improve healthcare buildings.
Jan Stensland, Founding Principle, Inside Matters, USA
15.00
Coffee break
Unique Panel Session
The Lewis Blackman Case Study
15.30 Improving the Healing Process via Hospital Service
Infrastructure
Healthcare professionals need efficient support from a Hospital’s
infrastructure to elevate the quality of healthcare services. Will a
comprehensive management framework which facilitates employee
decisions with the help of tools deliver top quality patient care?
Participants:
CASE STUDY
MANAGEMENT
Tuesday | 3 June 2014
16.30
Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE
will be joined by a Physician and Pharmacist on the panel.
Moderated by:
Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety
Officer, Tawam Hospital, UAE
Closing remarks and close of the 11th Hospital Design and Infrastructure
Conference 2014
Unique Inverse Panel – Questions will be asked to the delegates
11.30 Accreditation in the Region – The Challenge of an Ongoing
Audit
While everyone approves of an accreditation, it’s effect on quality and
patient safety, not everyone understands how to embrace continuous
performance improvement with meaningful metrics. This session runs
you through an audit process sharing real life examples of its benefits
and results.
Dr Ramadan Ibrahim, Director, Health Regulation Department,
Dubai Health Authority, UAE
Linda Ruhi, Head Facility Regulation, Dubai Health Authority, UAE
CASE STUDY
12.00
12.30
King Khalid Medical City Case Study (KKMC) - EBD (Evidence
Based Design)
Early incorporation of EBD principles from the visioning phase of a
project as well as injecting EBD into the guiding principles of a project
will help both inform and transform the built design into a safe, efficient,
and healing environment for patients, families, and staff. This case study
will highlight the (King Khaled Medical City) KKMC journey into EBD and
beyond.
Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning
Administration, King Fahad Specialist Hospital, KSA
Networking Lunch
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Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
5. Partner with The 11th Annual Hospital Design & Infrastructure Conference
Partnering with the Hospital Design and Infrastructure Conference is an extremely effective way to do business with CEOs, COOs, CIOs, Project Directors ,Heads of
Biomedical Engineering, Facilities and Health and Safety to find solutions for their challenges when planning, designing, building, renovating, extending or operating facilities.
The HDI conference provides a unique, high-profile platform with opportunities to interact with the industry’s biggest players focusing on strategic decision making and
impact of smart design on performing healthcare operations.
Please contact Georgina
Hill to find out more
about tailored packages
including the below
opportunities:
Broker new business partnerships within a region seeking expertise
Showcase the advantages of your solutions servicing Healthcare facility design and operations
Position your company as thought leaders to the region to raise your brand image and awareness
Publicise your success via your Healthcare client’s results
Build brand recognition and raise healthcare stakeholder profile to develop new and existing relationships
Learn more about how you can be involved with Hospital Design & Infrastructure 2014 by contacting
Georgina Hill on sponsorship@iirme.com or call +971 (0)4407 2754
“Scope specific, interesting presentations
and fruitful conversations”
Eng. Niki Georgiou, Manager of Facilities and
Engineering, Primary Health Care, Qatar
“Very beneficial and useful”
Seema Mohammed Zainal, Director of Health Centers,
Ministry of Health, Bahrain
WORKSHOP DAYS
Sunday, 1 June & Wednesday, 4 June 2014
PRE-FORUM WORKSHOP
POST-FORUM WORKSHOP
WORKSHOP TIMINGS:
Registration and coffee will be at 08.30. The workshops will commence at 09.00 and conclude at 14.00 with lunch. Appropriate breaks for refreshments will be served.
Working in Synergy with Designers,
Architects and Project Directors
when Building and Upgrading a
Healthcare Facility
Patient Focused Lean Operations
for Value Based Care
Workshop Details:
This workshop will integrate stakeholders in the hospital build process. Each has
an important role to play via input at every stage. Who should really get involved,
when and where to achieve desired outcomes when planning a facility, it’s scope,
budget and on time delivery for optimal performance with one focus in mind – The
Patient.
Workshop Details:
Daily clinic operations that incorporate lean principles, standard processes and
continual improvement work by engaged teams definitely benefit both patients and
staff who care for them. Discover strategies for transforming clinical care through
hardwired communication techniques, on line response, and utilisation of visual
systems..
Learning Objectives
• Understanding demand
• Identifying stakeholders
• Managing budgets
• Communicating medical processes
• Attaining outcomes and meeting objectives
Learning Objectives
• Discuss how lean designed spaces are organized to accommodate
interdisciplinary practice and leverage multipurpose space.
• Describe the value of process mapping in creating cohesive teams who
provide stellar patient experiences.
• Describe the importance of 5s processes in maintaining the foundation of a
lean clinical operation
• Explain how huddles and visual systems contribute to a high functioning team.
• Describe how incorporating audit activity into daily operations can “take the
pain” out of auditing and support ongoing operations.
• Take back tools to evaluate your operation and implement immediate
improvements
Check online for more information on the workshop leaders
www.iirme/hdi
Your workshop leader:
Patricia Bussard, Former COM (Clinic Operations Manager),
Seattle Children’s Hospital, USA
Patricia Bussard is a health care professional with a Masters in Nursing and 15 years
operational leadership experience. She was employed at Seattle Children’s Hospital for 19 years where
she participated in the initial planning, building and day to day management of ambulatory clinic facilities.
Her commitment to high quality patient care and passion for lean implementation has prompted her
to share lessons learned from a successful lean implementation journey. She has been learning and
practicing lean methodology for the past 14 years.
Patricia recently relocated to Cincinnati Ohio. She enjoys writing, reading, and believing passionately that
the biggest impact will be made when we all understand that “less is more.”
Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
6. 1 – 4 June 2014
Dubai International Convention and
Exhibition Centre, Dubai, UAE
#HDIconference
1 - 4 June 2014Building to Manage Regional Demand
Dubai International Convention and Exhibition Centre | Dubai | UAE
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Five Easy Ways To Register
+971 4 335 2437
+971 4 335 2438
register@iirme.com
IIR Holdings Ltd.
P.O Box 9428 , Dubai, UAE
www.iirme.com/hdi
AX1043
YOUR HDI CONFERENCE AT A GLANCE
1 June 2014
3 June 2014
✓
¨ Pre-Forum Workshop Day
¨ 2-Day Conference
¨ Post-Forum Workshop Day
2 June 2014
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PLEASE þ THE SESSION/S YOU WISH TO ATTEND:
1 – 4 June 2014
Price Before
27 March 2014
Price Before
4 May 2014
Standard Price After 2
May 2014
US$ 3,495
US$ 3,695
US$ 3,895
US$ 2,695
US$ 2,895
US$ 3,095
Conference Only
US$ 2,195
US$ 2,395
US$ 2,595
Workshop Only (per Workshop)
US$ 895
US$ 995
US$ 1,095
Dubai International Convention and
Exhibition Centre, Dubai, UAE
#HDIconference
Conference + 2 Workshops
Building to Manage Regional Demand
Conference + 1 Workshop
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AVAILABLE
4 June 2014
OPERATE
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CALL: +971 4 335 2483
E-MAIL: a.watts@iirme.com
Conference fees include documentation,
luncheon and refreshments. Delegates
who attend all sessions will receive a
Certificate of Attendance by email.
All registrations are subject to our
terms and conditions which are
available at www.iirme.com/terms.
Please read them as they include
important information. By submitting
your registration you agree to be
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PAYMENTS
A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must
be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event.
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EVENT VENUE:
CANCELLATION
ACCOMMODATION DETAILS
If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more
than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations
cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.
We highly recommend you secure your room reservation at the earliest to avoid last minute
inconvenience. You can contact the IIR Hospitality Desk for assistance on:
Tel: +971 4 407 2693
Fax: +971 4 407 2517
Email: hospitality@iirme.com
All registrations are subject to acceptance by IIR which will be confirmed to you in writing.
Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue
and/or speakers or topics.
JC/SC
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Dubai International Convention and Exhibition Centre, Dubai
Tel: +971 4 332 1000
N
Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.
Visas for non-GCC nationals may take several weeks to process.