Information Network of Arkansas Board. Arkansas's Official eGovernment Provider 2010 Annual Report

1. INFORMATION NETWORK OF ARKANSAS BOARD
A r k a n s a s ’s O ff i c i a l e G o v e r n m e n t P r o v i d e r
2010 A NNUAL R EPORT

2. Table of Contents
Information Network of Arkansas Profile……………....…...............… 3
Board of Directors...……………………........………………..........…....4
2010 Service Highlights
- INA County and Local Services...........………………....................... 5
- Arkansas.gov Mobile Payment Processing Portal............................ 7
- Concealed Handgun Carry Licensing System................................. 9
- Office of State Procurement - Professional Consulting Services
Contract System…...........…...... …...........…...... ….......…............... . 11
INA by the Numbers……………………………………......................... 13
Security………………………………………………….......…................15
Awards and Recognition…………………………………......................16
2010 New Services/Websites…………………........…........................ 17
Top Government Services………………………........…...................... 20
eGovernment Glossary…………………….................…..................... 21

3. Governor ’s Letter
During my five years as Governor, I have worked
continuously to make state government more accessible
to Arkansans and more efficient in its delivery of services.
Over the past year, the state’s official Website introduced
new features, allowing citizens to search for information
and resources more easily, whether online, via mobile
smartphones, or iPhones. The newly launched Arkansas.
gov mobile payment portal, the Concealed Handgun Carry
Licensing System, and the many county and local services
available to citizens have proven to be great successes.
More than ever before, Arkansans are accessing government services online,
and the recent updates provide a more user-friendly experience on computers or
Smart Phones. To see the Web portal, go to Arkansas.gov. It’s designed to keep
the public informed about our state, and it provides links that can take you to our
online services, to people who can help you, and to recent news stories.
Arkansas has become a national leader in using technology to make government
more responsive, and it will be exciting to see where we are headed in the future.
In 2010, the state’s Website was again named one of the best state government
sites in the nation, receiving a second-place ranking by the Center for Digital
Government. This research institute has ranked Arkansas.gov in the top-10 state
Websites for each of the past five years. The State offers more than 1,000 online
services, giving you convenient and efficient access to state government from
home or from your mobile devices. The portal also helps Arkansans connect
with many of our state agencies through social media sites, including Facebook,
Twitter, and Flickr.
As technology continues its rapid development, Arkansas will strive to continue
leading the nation in serving our citizens with these new technologies. Under my
administration, the most efficient and innovative Web portal has been created to
meet the needs of Arkansans, and we will continue to provide a more accessible
and user-friendly state government.
Sincerely,
Mike Beebe

4. INA Board Chair Letter
In 2010, mobility was a key effort for the Information
Network of Arkansas, which resulted in Arkansas being
the first state in the nation to offer a secure mobile
payment solution. This allowed Arkansans the option to
pay for many online government services via a smartphone
or other mobile device.
In 2010, the Center for Digital Government ranked the
Arkansas.gov portal second in the nation among state
web sites. The state also won Digital Government Achievement Awards for our
Mobile.Arkansas.gov site and the Office of State Procurement – Professional
Consulting Services Contract System. INA was a recipient of a NASCIO
Cross-Boundary Collaboration and Partnership award for the Arkansas
Universal Financial Aid Management System. Additionally, INA developed
and launched 112 new online services and web sites for the State of Arkansas.
The innovative solutions that INA continues to offer and deliver each year make
them a leader in the industry and the state of Arkansas. As trends continue to
change and evolve, it will be intriguing to see what INA will deliver in 2011.
It has been my pleasure to serve as the INA Board Chair for the past five years.
On behalf of the INA Board members, we hope you find the annual report a
useful reference for Arkansas state government services and that it provides
cutting edge solutions for your organization as well.
Sincerely,
Peggy Gram
INA Board Chair

5. Information Network of Arkansas Profile
The Information Network of Arkansas (INA) Board was created in 1995 and operates
under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility
of assisting the state in exploring and improving citizen and business access to public
information and services. INA is a State Governing Board that consists of individuals from
both the public and private sector that represent different communities of interest.
The objective of INA is to improve the accessibility of Government in the form of public
information or electronic transactions. These transactions may be between Citizens and
Government, Businesses and Government or between Governmental Agencies and
offices. INA manages the State’s web portal www.Arkansas.gov and provides secure
online payment processing through Arkansas GovPay, the State’s payment portal.
Operating under a self-funded model, the INA network, its infrastructure, employees,
office space and equipment are fully funded through portal convenience/transaction fees
associated with information requiring limited access by statute and electronic filings that
require a fee. The State does not appropriate any funds for this network. State services
that do not have a fee remain free to businesses and citizens. State and local agencies
do not pay for the development or hosting of the online services. If agencies need
expedited development services, INA may charge rates consistent with state published
rates for each biennium.
In 2010, INA developed 112 new services and Websites for the citizens and businesses
of Arkansas and processed more than $2.07 billion in transactions for state and local
agencies. INA also made significant investments in the portal by implementing a
Microsoft SharePoint environment for Website content management along with a new
common look and feel for agency Websites. The solution allows agencies to keep
content fresh and relevant for the citizens of Arkansas.
The Information Network of Arkansas provides non-partisan support for more than 256
government agencies, boards, and commissions and has created more over 1,000 online
services at no cost to the agencies or using state appropriated funds. The Arkansas.gov
Website was named one of the top two state web portals in the nation in 2010. At INA we
are proud of the work that has been accomplished on behalf of the State of Arkansas.
www.ina.arkansas.gov
1
State Agencies do not pay for development of online services under the INA self-funded
transaction model.
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6. Board of Directors
INA Board Members
Peggy Gram (Chair) Ron Pitts
peggy.gram@sos.arkansas.gov ron.pitts.cpa@gmail.com
Representing Arkansas Secretary of State Representing Public Accountancy
501-682-3453 501-374-9977
Ann Purvis Aaron Stewart
Ann.Purvis@dfa.arkansas.gov aaron@crosscountychamber.com
Representing Department of Finance Representing Chamber of Commerce
and Administration 870-238-9300
501-682-5242
Michael Gaines Glen Colvert
mgaines@arkansasedc.com gcolvert@metbank.com
Representing Arkansas Economic Representing Bankers Association
Development Commission 501-312-5556
501-682-1124
Dick Wyatt Matt Cashion
Richard.Wyatt@arkansas.gov mattc@cashionco.com
Representing Arkansas Department of Representing Independent Insurance Agents
Health and Human Services 501-975-9975
501-320-3993
Claire Bailey Nancy Arn
claire.bailey@arkansas.gov narn@bartonlibrary.org
Representing Department of Representing Arkansas Public Library
Information Systems Association
501-682-5148 870-863-5447
Chuck Myers Harold Evans
chuck.myers@arkansas.gov hevans@williamsanderson.com
Representing Science and Technology Authority Representing Arkansas Bar Association
501-683-4403 501-372-8000
Phil Billingsley Network Manager
phil@ark.org
Representing Arkansas Information Consortium
501-324-8913
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7. 2010 Service Highlights
INA County and Local Services
Personal Property and Real Estate Tax Payments: The Information Network of
Arkansas continues to work with County officials in order to expand their online services
throughout the state. In 2010, INA developed additional 44 services for four new
counties. The tax services include Online, Telephone Interactive Voice Response (IVR),
Over-the-Counter (OTC) and Mobile payment options for citizens. These new services
will allow county residents to pay for their property and real estate taxes with a credit
card or e-check. Currently 36 counties offer the ability to pay personal property and real
estate taxes using the Arkansas.gov GovPay payment engine. These counties
represent almost 75% of the State’s population. www.ar-tax.org
Hot Check Restitution Payments: This service allows defendants the ability to pay
their restitution and fee payments online via credit card for hot checks written and
prosecuted for restitution. Offenders can go online to make restitution and possibly
prevent a warrant from being issued for their arrest. INA is currently providing this
service to 42 counties in Arkansas. www.arkansas.gov/hotcheck
Court Record Payments: The online court records application allows businesses and
citizens to search the county court records index for free. Court images may also be
purchased and downloaded from the service. www.arkansas.gov/salinecourtrecords
Traffic and Court Payments: This service allows courts to accept court, traffic and
parking tickets, bonds and fine payments online or over the counter (OTC). This service
can be standalone or integrate with any case management system. Payments may be
made by credit/debit card or by electronic check. INA also provides payment processing
services for the Arkansas Administrative Office of the Courts eTraffic portal.
www.pay.courts.arkansas.gov; www.LRtickets.org
City Utility and Permitting Payments: This service allows cities to offer online and over
the counter (OTC) payments for water, waste disposal, and city permitting. This service
can be standalone or integrate with any backend database solution. Payments may be
made by credit or debit card. www.arkansas.gov/eurekawater
All of these services were created using the INA self funded business model. The
counties do not pay for any development, maintenance, customer support, hosting or
payment processing of these applications or services.
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8. Serving 55 Counties in Arkansas and 91%
of the population
$40 Million Property and Real Estate Tax Payments
Hot Check Restitution Payments Totaling More
Than $370,000
Court Records Online
Traffic and Court Fine Payments
44 New Services Added
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9. Arkansas.gov Mobile Payment Processing Portal
The new Arkansas.gov Mobile Payment Processing Portal launched in March 2010 and
featured secure payments for three high-volume online government services: Inmate
Trust Account Deposits; Probation and Parole Supervision and Restitution Payments; and
Pulaski County Personal Property and Real Estate Tax Payments.
The expansion of the mobile optimized payment solution, which was the nation’s first
secure mobile payment solution, was designed to serve Arkansans on the go. The mobile
applications take advantage of the same GovPay payment processing engine as the online
solution and can be deployed in a short amount of time. A percentage of users that would
have made their payment through a telephone interactive voice response system (IVR) can
use the new mobile services to make a payment 3-4 minutes faster.
These mobile applications provide a convenient, simple, and secure option for users to
access government services and are available on all smartphone operating platforms,
including iPhone, Blackberry, Google Android, Windows Mobile, and Palm.
Throughout the year, 27 additional Personal Property and Real Estate Tax Payment options
were added along with Secretary of State’s Mobile Certificates of Good Standing. This list of
applications was preceded by the Arkansas Game and Fish’s Game Check. Below is a
listing and description of the mobile services available and can be found on your mobile
device at www.arkansas.gov/m.
Inmate Deposit Service | Department of Correction
Deposit money into an inmate’s trust or pre-pay phone account
Probation and Parole Payments | Department of Community Correction
Pay monthly supervision, drug court, or restitution fees
Personal Property and Real Estate Taxes | 28 Arkansas Counties
Search for parcel information and pay installments or the total amount due on personal
property and real estate taxes
Mobile Certificate of Good Standing | Arkansas Secretary of State
Search businesses registered to do business in the state of Arkansas, purchase a
certificate that contains a validation code which may be verified by any party requiring
proof of good standing
Game Check | Arkansas Game and Fish Commission
Allows hunters throughout Arkansas to check their deer and turkey kills
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10. 1st State in the Nation to Offer Secure Payments
with a smartphone
Processed over $600,000 in Mobile Payments
Number of Mobile Payments in 2010
Inmate Deposit Service 4,218
Personal Property and Real Estate Taxes 1,435
Probation and Parole Payments 955
Game Check 25,535
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11. Concealed Handgun Carry Licensing Suite of Services
The Arkansas State Police Concealed Handgun Carry Licensing System (CHCL) is an
Internet based end-to-end workflow management system used to manage and issue
concealed handgun carry licenses. In January 2008, the first phase of the system was
launched to replace the agency’s aging back office management system. The goal of
the system was to reduce the backlog of applications and issue licenses in a timelier
manner. After the first year of operation, the backlog was reduced from eight months to
120 days for new applications and from three months to a couple of weeks for renewals.
In the past few years, the Arkansas State Police has launched additional online
applications for license renewals, new license applications, application status check
and the CHCL instructor search. All of these services are tightly integrated with the
backend system to provide real-time data to licensees and the Arkansas State Police.
The new CHCL system completely reengineered the Arkansas State Police’s internal
processes and created efficiencies in the department. Prior to the system, applications
were stored in multiple bins based on their status and no one could locate applications.
Now they can look up applicants in the processing queue to get the status at any point
in the process. The old system required hand keying the license number into the old
database which was prone to errors. To eliminate errors, the new system assigns the
license number and updates the applicant’s driving record automatically. Security and
durability of the licenses was a big concern of the Arkansas State Police so the new
licenses are issued on pre-printed badges with the official State Police logo and the
licensee’s driver license photo.
Since the launch of the CHCL system in 2008, the Arkansas State Police has continually
strived to implement a paperless application process and reduce the paper files stored
in multiple file cabinets. The Arkansas State Police now scans any paper documents
for an application into the CHCL system and does not create a folder for the applicant’s
paperwork.
www.arkansas.gov/chcl
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12. 17,755 Total new Applications processed
9,102 Total renewal apps processed
Reduced Processing Time
8 months - 3 months
New Applications
Renewals 3 months - 2 weeks
Over 77,000 Active Number of Licenses
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13. Office of State Procurement
Professional Consulting Services Contract System
The submission of Professional Consulting Services (PCS) contracts has been greatly
improved by the development and utilization of the Office of State Procurement Online
Contract and Amendment Submission Application. This online utility provides users an
easy method for submitting professional consulting services contracts, as well as all
supporting documentation, to the Office of State Procurement (OSP) and to Legislative
Council for review and approval.
Contracts for professional services or consultant services, with amounts exceeding
$25,000, must be presented to the Legislative Council for approval before the execution
date of the contract. The Legislative Council provides the OSP with their review within 30
days after receipt of the proposed contract. Before review by the Legislative Council, the
contract must first undergo initial review by OSP as well as other agencies as needed.
The online process allows for easy access by all involved parties and expedites the
approval process.
The introduction of the new online application allows all required parties the ability to
submit Professional Consulting Services Contracts and amendments, faster, easier, and
more efficiently, expediting the entire approval process by the Legislative Council. The
application also provides a method for public users to view status information on PCS
contracts, easily and efficiently.
Since the launch of the application in March 2010, over 5,000 state contracts have
been submitted through this process. The length of time for processing contracts has
been reduced from three months to less than six weeks, saving valuable man-hours,
resources, and providing greater efficiencies for the state.
Approximately 202 agencies, boards, commissions, and institutions of higher
education currently have access to the OSP Online Contract and Amendment
Submission application. Public users are also able to access the contract information
online, which aligns with the state initiative of a transparent government service. The
OSP requires all contracts submitted for Professional Consulting Services that exceed
$25,000 to be submitted online via this application.
www.arkansas.gov/pcscontracts
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14. 5,000 State Contracts Awarded Since March 2010
Process Time Reduced from 3 months to 6 weeks
Paper Savings is Over 200,000 Sheets Per Year
200 State Agencies, Boards, Commissions and
Institutions of Higher Education Access the Application
Recent News and Featured Projects
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15. INA by the Numbers
57.5 million page visits
4.087 million transactions
$2.07 billion processed through portal
$1.8 million in sales and use tax and withholding tax
737 online services developed and supported
256 state and local partners
20 new websites in 2010
3,881 state agency users supported
5,482 arstatejobs.com jobs posted
309,881 arstatejobs.com applications processed
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16. INA by the Numbers
112 new Services in 2010
65 agency services
47 county and local services
23 value-added services; limited access by statute, requiring
authentication subscriptions with monthly billing
11,264 subscriber accounts with monthly billing
28,392 help desk phone calls
4,368 live help chats in 2010
1,491 application changes requests
3,700 facebook and twitter followers
3 tier support team
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17. Security
Information and Payment Processing Security
The Information Network of Arkansas takes its responsibility as the state board providing
e-government services in Arkansas very seriously. INA recognizes that not only should
there be a focus on the government more efficiently conducting its business, but also on
the citizens being assured that all possible efforts are being made to ensure that their
information is used solely for the purposes they intended.
Portal Information Security
Employees, project requirements, development practices and infrastructure hosting
services must meet rigorous security standards to protect our state and local government
partners. A security review is required and conducted on all new and modified software
code before being released to the public and adheres to strict privacy guidelines.
Payment Security
As the payment processor for the State of Arkansas, INA complies with the Payment
Card Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60
specific requirements for ensuring the integrity and confidentiality of payment information
submitted. INA conducts a full re-assessment of its compliance with PCI/DSS annually
and receives quarterly scans from an approved scanning vendor. In 2010, INA securely
processed over 4.1 million payments for the State of Arkansas. These transactions
accounted for over $2.07 billion through the portal’s payment processor.
In addition to compliance with PCI/DSS, INA holds additional security certifications. The
INA partnership with Arkansas State Police and the Arkansas Crime Information Center
mandates that INA comply with the FBI’s Criminal Justice Information Services (CJIS)
security policy. INA also undergoes an enterprise-wide security assessment as part of the
Verizon/CyberTrust Security Management Program (SMP).
In recognition of all of its ongoing achievements and innovation in security, INA received
an Excellence Award for “Innovation in protecting the privacy and integrity of citizen
information” from the National Electronic Commerce Coordinating Council.
National Electronic Commerce Coordinating Council
Excellence Award Winner – “Innovation in protecting the privacy and
integrity of citizen information”
The Arkansas.gov State Portal and Payment Processor Security Initiative
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18. Awards and Recognition
2010
NASCIO Center for Digital Government
Winner - Cross-Boundary Collaboration and Digital State Survey
Partnerships - Arkansas Universal Financial Aid 12th Place - State of Arkansas
Management System
2007
Center for Digital Government Best of Web Center for Digital Government Best of Web
2nd Place - Arkansas.gov State Portal Finalist - Arkansas.gov State Portal
Digital Government Achievement Award Digital Government Achievement Award
Honorable Mention - Mobile.Arkansas.gov Winner - Franchise Tax Suite
Honorable Mention - Office of State
Procurement – Professional Consulting 2006
Services Contract System Center for Digital Government Best of Web
5th Place - Arkansas.gov State Portal
Juggle.com
Top Government Website
Digital Government Achievement Award
Honorable Mention - IT Budget Planning
2009 System
Center for Digital Government Best of Web
3rd Place - Arkansas.gov State Portal Center for Digital Government
Digital States Survey
Digital Government Achievement Award 6th Place - State of Arkansas
Winner - Recovery.Arkansas.gov, iPhone
Application 2005
Digital Government Achievement Award
Digital Government Achievement Award
3rd Place - Inmate Banking Deposit Service
Honorable Mention - Arkansas Department
of Finance and Administration Commercial
Driver Alcohol and Drug Reporting System Brown University State eGov Rankings
11th Place
2008 2004
Center for Digital Government Best of Web Center for Digital Government
Finalist - Arkansas.gov State Portal Digital State Survey
9th Place - State of Arkansas
National Electronic Commerce International Association of Corporate
Coordinating Council Administrators
First Place - The Arkansas.gov State Portal Merit Award - Secretary of State’s
and Payment Processor Security Initiative
Leadership in the New Millennium
First Place – Innovation in the use of social
networking to enhance citizen involvement in 2003
government - Governor Mike Beebe – News Center for Digital Government Best of Web
Room and Website. 5th Place - Arkansas.gov State Portal
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19. 2010 New Services/Websites
Agency Service
Agriculture Department, Arkansas Website
Aquaculture Division, Arkansas Hosting Site
Arkansas Alternative Energy Commission Website
Arkansas Geographic Information Office Website hosting
Arkansas Industrial Energy Clearinghouse Website
Arkansas Parole Board Website
Ashley County Online Property Tax Payments Suite
(Online, IVR, Counter, Mobile)
Benton County Mobile Property Tax Payments
Building Authority, Arkansas Logo Design
Building Authority, Arkansas Website
Calhoun County Mobile Property Tax Payments
Carroll County Mobile Property Tax Payments
Central Arkansas Planning and Development District Conference Registration
City of Eureka Springs Water Utility Payments
Cleburne County Mobile Property Tax Payments
Columbia County Mobile Property Tax Payments
Community Correction, Department of IVR Probation and Parole Fee Payments
Community Correction, Department of Mobile Probation and Parole Fee Payments
Community Correction, Department of Probation and Parole Fee Payments
Community Correction, Department of Probation and Parole Fee Payments Kiosk
Conway County IVR Property Tax Payments
Conway County Mobile Property Tax Payments
Correction, Arkansas Department of ACI Catalog eStore Shopping Cart
Correction, Arkansas Department of ACI Catalog Website
Correction, Arkansas Department of Mobile Inmate Banking
Courts, Administrative Office of Emma - eNewsletter & Marketing Service
Craighead County Mobile Property Tax Payments
Crawford County Mobile Property Tax Payments
Crime Information Center, Arkansas First Offender Probation Request Check
Crime Information Center, Arkansas IVR Outbound Phone & Email - Sex Offender
Registry Notifications
Crime Information Center, Arkansas Sex Offender Registry Search/Mapping
Crime Lab, Arkansas State Website
Crittenden County Mobile Property Tax Payments
Cross County Mobile Property Tax Payments
Dental Examiners, Arkansas State Board of License Renewals - Dental Assistants
Dental Examiners, Arkansas State Board of Roster Search - Dental Assistants
Engineers and Land Surveyors, Board of 3rd Party GovPay Interaction
Examiners in Counseling, Board of Online License Application-pdf
Faulkner County District Court AOC District Court Fine Payments
Finance and Administration, Department of Alcoholic Beverage Control online permit system
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20. Agency Service
Finance and Administration, Department of ARRA Agency Reporting Data Feed
Finance and Administration, Department of Child Support Enforcement Online Estimator
Finance and Administration, Department of Child Support Enforcement Online Survey
Finance and Administration, Department of DFA Application Risk Engine - SSO integration
Finance and Administration, Department of Driver Services Online Reinstatement Fee
Finance and Administration, Department of OPM class code admin module
Finance and Administration, Department of Professional Consulting Services Online
Contract and Amendment Submission
Finance and Administration, Department of State Vehicle Inventory Search
Finance and Administration, Department of Surplus Disposal Form Bulk upload
Foresters, Board of Registered License Renewals
Forestry Commission, Arkansas Over the Counter (OTC) GovPay
Franklin County Online Property Tax Payments Suite
(Online, IVR, Counter, Mobile)
Game and Fish Commission AGFC Shopping Cart
Game and Fish Commission Emma - eNewsletter & Marketing Service
Game and Fish Commission Shooting and Archery Team Management System
Game and Fish Commission Website
Garland County Online Property Tax Payments Suite
(Online, IVR, Counter, Mobile)
Geological Survey, Arkansas Report an Earthquake Form
Governor’s Office (GOV) eNewsRoom - Mansion
Governor’s Office (GOV) Governor’s Mansion Virtual Tour
Governor’s Office (GOV) Mobile Arkansas Works Search
Health, Arkansas Department of eNewsRoom
Health, Arkansas Department of State Question Database
Health, Arkansas Department of Website
Higher Education, Department of ADHE FAMS Phase 4 Warrants/ACH
Higher Education, Department of Career Pathways Initiative Management System
Hot Spring County District Court AOC District Court Fine Payments
Hot Springs, City of eNewsRoom
Human Services, Arkansas Department of ARStateJobs Applicant Tracking Web Service
Independence County Mobile Property Tax Payments
Independence County District Court AOC District Court Fine Payments
Information Network of Arkansas Elected Officials Search
Information Network of Arkansas Enterprise eStore Shopping Cart
Information Network of Arkansas Near Me geoIP
Information Network of Arkansas Portal Widget Factory
Jefferson County Mobile Property Tax Payments
Labor, Department of Boiler Permit Invoice Payments
Labor, Department of Elevator License Renewal
Lafayette County IVR Property Tax Payments
Lafayette County Mobile Property Tax Payments
Little River County Mobile Property Tax Payments
Lonoke County District Court AOC District Court Fine Payments
Massage Therapy, State Board Of Website Hosting
Miller County Mobile Property Tax Payments
Minority Health Commission Conference Registration
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21. Agency Service
Nursing, State Board of Professional Consulting Services Online
Nursing, State Board of Website
Oil and Gas Commission, Arkansas Over the Counter (OTC) GovPay
Ouachita County Mobile Property Tax Payments
Pharmacy, Arkansas State Board of XML Renewal Viewer
Plant Board, Arkansas State Certified Bulk Wheat Grower Dealer Retailer List
Plant Board, Arkansas State Website
Poinsett Mobile Property Tax Payments
Pope County Mobile Property Tax Payments
Pulaski County Circuit Clerk Payments-Online
Pulaski County Mobile Property Tax Payments
Pulaski County OTC Circuit Clerk Court Fine Payments
Pygmalion Commission on Nontraditional Education Website Hosting
Real Estate Commission, Arkansas Website
Saline County Mobile Property Tax Payments
Sebastian County Mobile Property Tax Payments
Sebastian County OTC County Clerk Payments
Secretary of State Disclosure by Members of the General Assembly
(DMGA) Advanced Search
Secretary of State Extra Income Disclosure (EID) Advanced Search
Secretary of State Mobile Certificates of Good Standing
Secretary of State Mobile Corporations Search
Secretary of State Mobile Elections Voter View
Secretary of State Capitol Online Interactive Tour
Secretary of State Statement of Financial Interest (SFI)
Advanced Financial Disclosure Search
Secretary of State Voter Registration & Absentee Ballot Application
Request for Overseas & Military (Move Act)
Social Work Licensing Board Act 1489 Submission Form
State Library Agency Publication Notification Form
State Library Website
State Police, Arkansas CHCL New Applications
State Police, Arkansas State Police OTC GovPay
Tobacco Settlement Commission, Arkansas Website
Union County Online Property Tax Payments Suite
(Online, IVR, Counter, Mobile)
Washington County Mobile Property Tax Payments
White County Mobile Property Tax Payments
Workforce Services, Department Applicant Tracking Web Service
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22. Top Government Services
Arkansas, one of the leading Government States, has implemented over 1000 online
Government services for Government to Business, Government to Citizen, and
Government to Government functions since 1997. Below are a few of the top services.
Visit www.Arkansas.gov for a complete listing.
Business Services Agency Services
Criminal Background Checks Service IT Budget Planning System
Business Entity Searches and Filings – State Vehicle Reporting and
1st state Safety Systems
Uniform Commercial Code UCC Agency Surplus Disposal Form
Searches & Filings
Citizen Services
Business Tax Filings
Arkansas State Jobs – 1st state
Franchise Tax Filing
Child Support Payments
Unemployment Insurance
Tax Filing Citizen Alert System
Attorney General Opinions Search City Business Licensing
Child Support Employer Payments City Traffic and Court Ticket Payments
Commercial Vehicle Driver Watch Concealed Handgun Carry
Licensing System
Food Permit Renewals
County Court Records
Motor Vehicle Driver Records
County Property Tax Payments (OTC,
Motor Vehicle Title, Registration, and online, mobile, IVR)
Lien Search
Forestry Commission Seedling Sales
Professional License Renewals and
Searches Game and Fish Permits & Game Check
State Vendor Registration and Bid Game Check Online System
proposal List Inmate Search & Banking Service
Supreme Court Opinion and Appeals Probation and Parole Fee Payments
Docket Search Legislative Bill Tracking & Code Search
Workers Compensation Claim Search
Mobile Payment Processing
Democracy Professional License Searches
Financial Disclosure Online Filings and Sex Offender Registry Search
Reports Search
State Police Accident Records
Election Night Returns Reporting
and Results State Surplus Auction
Voter Registration State Vehicle Inventory Search
Voter View/Voter View Mobile - Voter Unclaimed Property Search,
Registration, Polling Place Search Treasure Hunt
Elected Officials Search YOUniversal Financial Aid Search and
Application System
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23. eGovernment Glossary
Application - A service that allows users to interact electronically with government.
Blog - A Website that provides commentary or news on a particular subject and often
combines text, images and links to other blogs and Websites. Many blogs also feature an
interactive format that allows readers to leave comments.
Content Management System (CMS) - A system that allows users to build and manage
Websites without requiring technical knowledge or complex software programs.
Constituent – Citizens, businesses, and government employees who use INA’s online
services.
Database - A database is a structured collection of records or data that is stored in a
computer system. Security can be enforced through access control, auditing, and
encryption.
eGovernment – A platform for delivering government services via the Internet, telephone,
mobile and over-the-counter methods.
Encryption - Encryption is the process of transforming information using an algorithm
to make it unreadable to anyone except those possessing special knowledge, usually
referred to as a key. Encryption can be used to protect data in transit, for example
data being transferred via networks, or to protect data “at rest”, such as files on
computers and storage devices.
Interactive Voice Response - IVR allows customers to access a service via a telephone
touchtone keypad or by speech recognition. IVR systems can respond with pre-recorded
or dynamically generated options to further direct users on how to proceed. Services
and secure payments and be completed using an IVR solution.
Mobile Application/Site – A mobile application or Website is designed to run on a
handheld device such as a personal digital assistant (PDAs) smartphone. It is typically a
scaled down version of an existing application or Website.
Over-the-Counter – When government offices use card-swipe technology to accept
Credit card payments that are processed through INA’s secure payment-processing
solution.
Partner – A state, county, or city government that works in cooperation with INA to deliver
information and services electronically.
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24. Payment Card Industry/Data Security Standard – Often referred to as PCI/DSS, the
Payment Card Industry Data Security Standard is a worldwide information security
standard assembled by the Payment Card Industry Security Standards Council. The
standard was created to help organizations that process card payments prevent credit
card fraud through increased controls around data and its exposure to compromise.
Portal – A central Website through which a wide range of government services can be
accessed.
Self-Funded Model – This business model allows government to offer eGovernment
services without using upfront taxpayer funds. Arkansas uses a proven self-funded
business model that applies a modest fee to a handful of online services. This has
funded the development of more than 600 free services for the state.
Smartphone - Mobile phone which includes functions similar to those found on personal
computers. Operating platforms include the iPhone, Blackberry, Google Android,
Windows Mobile and Palm.
Social Networking – Websites in which Internet users can create profiles and build
personal networks to connect to other users.
Subscription – A feature that allows high-volume users of eGovernment services to
receive access value-added portal applications with a secure login and password and
monthly billing services.
Transaction – An end-to-end process in which information is transferred electronically
between government and a constituent.
Usability – The combination of content, technology, functionality, navigation, and
information architecture that allows users to quickly and easily accomplish what they
are trying to do on a Website.
Web 2.0 – An emerging trend in Web development that encourages creativity, collaboration,
and two-way communication between Internet users by effectively implementing wikis,
blogs, Web, video, podcast, RSS feeds, and other social networking technologies.
Web Video – Digital video clips that can be posted, downloaded and linked to on the
Internet. Government agencies are now making use of Web video clips as a new
opportunity to get their messages out to a larger audience.
Wiki – Collaborative Websites that allows users to create, edit, and link content together
to offer robust online information sources.
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25. Information Network of Arkansas
425 West Capitol, Metropolitan Tower, Suite 1620
Little Rock, AR 72201
Phone: (501) 324-8900
Email: info@ark.org