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Copyright © 2012 by IQ Agency   1
OVERVIEW
       The impressive growth of Pinterest over the last year has caught the
       attention of brands, particularly retailers who are attracted both by
       the size of the audience and by the referral traffic reported by
       brands with more mature Pinterest strategies. IQ has received
       questions from clients about using Pinterest and we’re excited to
       help.

       Topics:

       • Pinterest Overview

       • Brands Using Pinterest

       • Recommendations for Brands



Copyright © 2012 by IQ Agency            2
PINTEREST OVERVIEW

Copyright © 2012 by IQ Agency   3
PINTEREST.COM

Copyright © 2012 by IQ Agency   4
Pinterest is a social media service
                                    that allows users to simply and
                                    easily create virtual pinboards of
                                    images. Pinterest boards are
                                    analogous to “inspiration files”
                                    full of magazine clippings,
                                    swatches, and notes used to
                                    collect decorating, gift, or recipe
                                    ideas. These curated collections
                                    are generally created by scrolling
                                    through lists of friends’ pins and
                                    selecting the ones you like best.




Copyright © 2012 by IQ Agency   5
HOW DOES PINTEREST WORK?
       Pinterest is an invitation-only service, but appears to send
       invitations to all who request them. Through Facebook’s Open
       Graph API (accounts can also be created using Twitter), users
       are connected to their Facebook friends and can immediately
       see their pins (along with the pins of some super users). This
       means the first time user experience is rich with images to
       view and re-pin. Users’ activity on Pinterest (and that of their
       friends) can be automatically published to other social sites
       like Facebook and Twitter.

       Each time a user has a new interest or need, they can create a
       new board on which they can start attaching images. For
       instance, if a user is planning a party, he or she can create a
       board and select food, decoration, invitation, and clothing
       images to pin to that board, as well as select other users to
       contribute to the board. The site’s search engine and
       categories make it easy to search outside the user’s list of
       friends.

       Adding images from the websites outside of Pinterest is easy
       with the installable “Pin It” bookmark. Some sites are even
       adding this button to their site to make it even easier to add
       their images to boards. As we’ll see on the next slide, this is a
       relatively small percentage of the overall pinning behavior.




Copyright © 2012 by IQ Agency                                              6
PINTEREST USER
 DEMOGRAPHICS

 This infographic from Modea shows
 some key facts about Pinterest users
 that brands should be aware of:

 • Nearly 70% are women.

 • Household incomes are high.

 • Users spend an average of 15
 minutes per pinning session.

 • They tend to be in the 25-44 age
 range.

 • Most repin rather than pin new
 items from the web.

 • The service is growing rapidly,
 attracting over 11 million visitors in
 January 2012.

 • The service refers traffic to websites,
 particularly apparel retailers.




Copyright © 2012 by IQ Agency
BENEFITS TO BRANDS
       Pinterest has many benefits to brands including:

       •   Search engine rankings: Brands may recognize an SEO boost from having more links to pages.

       •   Referral traffic: It is estimated that Pinterest drives more traffic than LinkedIn, YouTube, and
           Google+.

       •   Brand awareness: This is especially important as prospects contemplate purchases across many
           brands.

       •   Customer engagement and loyalty: For customers who have already purchased your product
           and are enjoying it, interacting on Pinterest is a way for you to learn about their experiences and
           encourage them to share it with others.

       •   Lifestyle promotion: For lifestyle brands, borrowing relevance from the lives of customers
           through Pinterest is a great way to engage and re-engage.

       •   Contest reach: Many brands are launching contests which require entrants to create boards
           based on entry qualifications. This promotes the sponsoring brand and increases reach.



Copyright © 2012 by IQ Agency                              8
THE BOTTOM LINE
       Pinterest represents a shift in the way people connect with information.
       The era when a search engine (likely Google) was the primary method for
       discovering products and ideas seems to be ending. Users are now more
       interested in what their friends and other like-minded people are
       consuming as a shortcut to dealing with the overwhelming amount of
       information available online. It is often called “curation” and brands are
       finding ways to be a part of this transition.

       What Pinterest allows brands to do is promote a lifestyle, engage
       consumers in a non-advertorial manner, and share the content they
       create with a large and growing audience.




Copyright © 2012 by IQ Agency              9
BRANDS USING PINTEREST

Copyright © 2012 by IQ Agency   10
WHOLE FOODS -
 PROMOTING A
 LIFESTYLE


 •   Whole Foods shoppers share many
     characteristics with Pinterest users —
     they are affluent, love food and
     cooking, and are interested in
     beautiful experiences. This makes
     Pinterest the perfect place for
     engaging with customers.

 •   Whole Foods has created and curates
     many boards based on the interests
     of their customer base including
     healthy eating, cooking gadgets, and
     gardening. They pin and re-pin non-
     Whole Foods images just as non-
     brand users would.

 •   This borrowed relevance strategy
     (rather than pure product-based
     approach) makes it easy and
     pleasurable for customers to interact
     with the brand by repinning images
     that re-enforce Whole Foods’ overall
     value proposition.




Copyright © 2012 by IQ Agency
VOLKSWAGEN USA -
     PROMOTING PRODUCTS
1

     • Volkswagen takes a different
         approach. It has attractive
         products with design that people
1        are passionate about. They have
         created boards to house product
         images which puts them into the
         Pinterest environment for easy
         re-pinning.

     • This approach is not advertorial,
         but rather editorial with more
1        than just exterior shots of each
         model. Interesting photography
         is appreciated by Pinterest users
         so this approach fits well with
         the audience.

     • For higher-end items like a car,
         this kind of Pinterest brand use
         is more about engaging loyal fans
         and keeping their cars top of
         mind for those already in a car-
         buying frame of mind.



    Copyright © 2012 by IQ Agency
ETSY — PROMOTING
 PRODUCTS



 • Etsy allows users to easily sell
   and buy handmade and vintage
   items online.

 • Their audience very much
   overlaps with Pinterest’s, making
   it the perfect place to promote
   products.

 • Couple this with the fact that
   Etsy products are easily
   purchasable online, this is a
   more direct sales approach than
   is possible for most brands.

 • Etsy’s strong community
   management and history of
   content curation on Twitter and
   through its “Treasuries” and
   homepage features make a
   transition to Pinterest natural.




Copyright © 2012 by IQ Agency
REAL SIMPLE —
 FORMING CONTENT
 PARTNERSHIPS



 • Real Simple is using Pinterest to
   not only promote a lifestyle that
   its readers aspire to, but also
   form partnerships with other
   content creators.

 • By sharing a board with Big Girls
   Small Kitchen, they connect both
   brand’s audiences.

 • Pinterest refers more traffic to
   RealSimple.com than any other
   source besides Google.




Copyright © 2012 by IQ Agency
RECOMMENDATIONS
       FOR BRANDS
Copyright © 2012 by IQ Agency   15
OVERVIEW OF RECOMMENDATIONS
       In order to reap the potential brand benefits of Pinterest, we have 4
       easy recommendations for brands:

       • Ready your site

       • Create a brand presence

       • Engage with other users

       • Measure your reach




Copyright © 2012 by IQ Agency            16
READY YOUR SITE



Pinterest button launches a      • For people interested in your brand
popup that allows the user to        who are already Pinterest users, a Pin It
choose a board to pin the            button makes it easy for them to add
item to.                             your images to Pinterest, provided they
                                     are not embedded in Flash or restricted
                                     in some other manner.

                                 • The button also serves as a subtle
                                     reminder that this may be an image
                                     they’d want to pin and remember later
                                     (perhaps as part of their buying
                                     journey.)

                                 • All of the users who follow the initial
                                     pinner see the image as part of their
                                     feed which extends the reach of your
                                     brand.

                                 • Those users can click on the image and
                                     be brought to the page on which the
                                     users pinned the image which drives
                                     referral traffic.

                                 • Other users may repin the image
                                     increasing reach further.




                                Copyright © 2012 by IQ Agency
CREATE A BRAND PRESENCE
                                The vast majority of pinning activity is actually a
                                repin. This means that users are interacting more
                                often with content already in the Pinterest
                                environment. To accelerate the rate at which your
                                brand’s content is being shared, we recommend
                                that you create a brand presence.

                                In the case studies, we looked at two approaches —
                                a product-focused approach and a lifestyle-focused
                                approach. We believe a hybrid approach would
                                work best when creating boards.

                                As we saw with Real Simple, non-competing brands
                                with a similar customer profiles may be able to
                                connect to increase both brands’ audiences.

                                If you already have a Facebook presence, it will be
                                easy for you to follow all your existing Facebook
                                fans who are already on Pinterest.




Copyright © 2012 by IQ Agency         18
ENGAGE WITH OTHER
 USERS



 • Like all social networking, the
   goal for Pinterest is to engage
   with other users who are
   interested in your brand.

 • You can interact with them by
   commenting on their photos and
   repinning them to your boards.

 • Users receive notifications when
   another user comments or repins
   their pins telling them which
   accounts are interacting with
   them. They likely visit and/or
   follow those users growing their
   Pinterest network.




Copyright © 2012 by IQ Agency
MEASURE YOUR REACH
1

     • Pinpuff.com is a free service that
         allows you to see the
         “pinfluence” of your activity on
1        Pinterest.

     • By comparing your Pinterest
       traffic to paid media, brands can
       get a sense of the dollar value of
       their Pinterest program.

     • Pinpuff also recommends easy
1      actions to take to increase your
       “Pinfluence” such as driving
       more traffic to your profile and
       creating strong board names.

     • Pinclout.com also measures
       influence of individual Pinterest
       accounts.




    Copyright © 2012 by IQ Agency
THANK YOU.
       To get in touch with IQ, call us at:
       678.449.2021
       Or visit:
       iqagency.com




Copyright © 2012 by IQ Agency

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Using Pinterest for Customer Engagement

  • 1. Copyright © 2012 by IQ Agency 1
  • 2. OVERVIEW The impressive growth of Pinterest over the last year has caught the attention of brands, particularly retailers who are attracted both by the size of the audience and by the referral traffic reported by brands with more mature Pinterest strategies. IQ has received questions from clients about using Pinterest and we’re excited to help. Topics: • Pinterest Overview • Brands Using Pinterest • Recommendations for Brands Copyright © 2012 by IQ Agency 2
  • 3. PINTEREST OVERVIEW Copyright © 2012 by IQ Agency 3
  • 5. Pinterest is a social media service that allows users to simply and easily create virtual pinboards of images. Pinterest boards are analogous to “inspiration files” full of magazine clippings, swatches, and notes used to collect decorating, gift, or recipe ideas. These curated collections are generally created by scrolling through lists of friends’ pins and selecting the ones you like best. Copyright © 2012 by IQ Agency 5
  • 6. HOW DOES PINTEREST WORK? Pinterest is an invitation-only service, but appears to send invitations to all who request them. Through Facebook’s Open Graph API (accounts can also be created using Twitter), users are connected to their Facebook friends and can immediately see their pins (along with the pins of some super users). This means the first time user experience is rich with images to view and re-pin. Users’ activity on Pinterest (and that of their friends) can be automatically published to other social sites like Facebook and Twitter. Each time a user has a new interest or need, they can create a new board on which they can start attaching images. For instance, if a user is planning a party, he or she can create a board and select food, decoration, invitation, and clothing images to pin to that board, as well as select other users to contribute to the board. The site’s search engine and categories make it easy to search outside the user’s list of friends. Adding images from the websites outside of Pinterest is easy with the installable “Pin It” bookmark. Some sites are even adding this button to their site to make it even easier to add their images to boards. As we’ll see on the next slide, this is a relatively small percentage of the overall pinning behavior. Copyright © 2012 by IQ Agency 6
  • 7. PINTEREST USER DEMOGRAPHICS This infographic from Modea shows some key facts about Pinterest users that brands should be aware of: • Nearly 70% are women. • Household incomes are high. • Users spend an average of 15 minutes per pinning session. • They tend to be in the 25-44 age range. • Most repin rather than pin new items from the web. • The service is growing rapidly, attracting over 11 million visitors in January 2012. • The service refers traffic to websites, particularly apparel retailers. Copyright © 2012 by IQ Agency
  • 8. BENEFITS TO BRANDS Pinterest has many benefits to brands including: • Search engine rankings: Brands may recognize an SEO boost from having more links to pages. • Referral traffic: It is estimated that Pinterest drives more traffic than LinkedIn, YouTube, and Google+. • Brand awareness: This is especially important as prospects contemplate purchases across many brands. • Customer engagement and loyalty: For customers who have already purchased your product and are enjoying it, interacting on Pinterest is a way for you to learn about their experiences and encourage them to share it with others. • Lifestyle promotion: For lifestyle brands, borrowing relevance from the lives of customers through Pinterest is a great way to engage and re-engage. • Contest reach: Many brands are launching contests which require entrants to create boards based on entry qualifications. This promotes the sponsoring brand and increases reach. Copyright © 2012 by IQ Agency 8
  • 9. THE BOTTOM LINE Pinterest represents a shift in the way people connect with information. The era when a search engine (likely Google) was the primary method for discovering products and ideas seems to be ending. Users are now more interested in what their friends and other like-minded people are consuming as a shortcut to dealing with the overwhelming amount of information available online. It is often called “curation” and brands are finding ways to be a part of this transition. What Pinterest allows brands to do is promote a lifestyle, engage consumers in a non-advertorial manner, and share the content they create with a large and growing audience. Copyright © 2012 by IQ Agency 9
  • 10. BRANDS USING PINTEREST Copyright © 2012 by IQ Agency 10
  • 11. WHOLE FOODS - PROMOTING A LIFESTYLE • Whole Foods shoppers share many characteristics with Pinterest users — they are affluent, love food and cooking, and are interested in beautiful experiences. This makes Pinterest the perfect place for engaging with customers. • Whole Foods has created and curates many boards based on the interests of their customer base including healthy eating, cooking gadgets, and gardening. They pin and re-pin non- Whole Foods images just as non- brand users would. • This borrowed relevance strategy (rather than pure product-based approach) makes it easy and pleasurable for customers to interact with the brand by repinning images that re-enforce Whole Foods’ overall value proposition. Copyright © 2012 by IQ Agency
  • 12. VOLKSWAGEN USA - PROMOTING PRODUCTS 1 • Volkswagen takes a different approach. It has attractive products with design that people 1 are passionate about. They have created boards to house product images which puts them into the Pinterest environment for easy re-pinning. • This approach is not advertorial, but rather editorial with more 1 than just exterior shots of each model. Interesting photography is appreciated by Pinterest users so this approach fits well with the audience. • For higher-end items like a car, this kind of Pinterest brand use is more about engaging loyal fans and keeping their cars top of mind for those already in a car- buying frame of mind. Copyright © 2012 by IQ Agency
  • 13. ETSY — PROMOTING PRODUCTS • Etsy allows users to easily sell and buy handmade and vintage items online. • Their audience very much overlaps with Pinterest’s, making it the perfect place to promote products. • Couple this with the fact that Etsy products are easily purchasable online, this is a more direct sales approach than is possible for most brands. • Etsy’s strong community management and history of content curation on Twitter and through its “Treasuries” and homepage features make a transition to Pinterest natural. Copyright © 2012 by IQ Agency
  • 14. REAL SIMPLE — FORMING CONTENT PARTNERSHIPS • Real Simple is using Pinterest to not only promote a lifestyle that its readers aspire to, but also form partnerships with other content creators. • By sharing a board with Big Girls Small Kitchen, they connect both brand’s audiences. • Pinterest refers more traffic to RealSimple.com than any other source besides Google. Copyright © 2012 by IQ Agency
  • 15. RECOMMENDATIONS FOR BRANDS Copyright © 2012 by IQ Agency 15
  • 16. OVERVIEW OF RECOMMENDATIONS In order to reap the potential brand benefits of Pinterest, we have 4 easy recommendations for brands: • Ready your site • Create a brand presence • Engage with other users • Measure your reach Copyright © 2012 by IQ Agency 16
  • 17. READY YOUR SITE Pinterest button launches a • For people interested in your brand popup that allows the user to who are already Pinterest users, a Pin It choose a board to pin the button makes it easy for them to add item to. your images to Pinterest, provided they are not embedded in Flash or restricted in some other manner. • The button also serves as a subtle reminder that this may be an image they’d want to pin and remember later (perhaps as part of their buying journey.) • All of the users who follow the initial pinner see the image as part of their feed which extends the reach of your brand. • Those users can click on the image and be brought to the page on which the users pinned the image which drives referral traffic. • Other users may repin the image increasing reach further. Copyright © 2012 by IQ Agency
  • 18. CREATE A BRAND PRESENCE The vast majority of pinning activity is actually a repin. This means that users are interacting more often with content already in the Pinterest environment. To accelerate the rate at which your brand’s content is being shared, we recommend that you create a brand presence. In the case studies, we looked at two approaches — a product-focused approach and a lifestyle-focused approach. We believe a hybrid approach would work best when creating boards. As we saw with Real Simple, non-competing brands with a similar customer profiles may be able to connect to increase both brands’ audiences. If you already have a Facebook presence, it will be easy for you to follow all your existing Facebook fans who are already on Pinterest. Copyright © 2012 by IQ Agency 18
  • 19. ENGAGE WITH OTHER USERS • Like all social networking, the goal for Pinterest is to engage with other users who are interested in your brand. • You can interact with them by commenting on their photos and repinning them to your boards. • Users receive notifications when another user comments or repins their pins telling them which accounts are interacting with them. They likely visit and/or follow those users growing their Pinterest network. Copyright © 2012 by IQ Agency
  • 20. MEASURE YOUR REACH 1 • Pinpuff.com is a free service that allows you to see the “pinfluence” of your activity on 1 Pinterest. • By comparing your Pinterest traffic to paid media, brands can get a sense of the dollar value of their Pinterest program. • Pinpuff also recommends easy 1 actions to take to increase your “Pinfluence” such as driving more traffic to your profile and creating strong board names. • Pinclout.com also measures influence of individual Pinterest accounts. Copyright © 2012 by IQ Agency
  • 21. THANK YOU. To get in touch with IQ, call us at: 678.449.2021 Or visit: iqagency.com Copyright © 2012 by IQ Agency