Scottish Government Nov 2013

1. IRISS
Knowledge Media

2. Integration Developer
Interactive Developer
Interactive Designer
Media Manager
Knowledge Manager

3. Leading IRISS’s knowledge management work
!
Advising on the use of technology and new media

4. We know about the legal side of things:
!
‣
copyright
‣
licensing
‣
data protection
‣
ethical matters

5. We design and build:
interactive learning materials

7. We design and build:
web-based publications
!

8. ontent.iriss.org.uk/embeddingideas

9. We design and build:
websites
!

10. mindreel.org.uk

11. We support and encourage the use of
web-based tools for communication and
knowledge sharing
!
(commonly known as social media)

13. We have skills in
‣ audio
‣ video
‣ video
storytelling

14. Underpinned by…

15. Knowledge Management Strategy
!
!
…will enable people involved with social
services to use knowledge of what works to
deliver the best quality care and support…

16. …many forms of knowledge
!
!
•
•
•
•
•
experience of practitioners, people who use services and carers
examples of how others have solved problems
user and carer perspectives
summaries of research evidence
practitioner experience and wisdom

17. The role of personal storytelling in practice
IRISS Insight No 23

18. Storytelling influences change -
at individual practice level
and at organisational level

19. Listening to stories can lead to
better person-centred care
and
improved services

20. Hearing personal stories engenders greater
★
understanding
★
empathy
★
reflection
!

21. Benefits the teller as it can
!
★
empower
★
encourage personal growth
★
build resilience

22. Ethical issues
telling stories can be demoralising and
disempowering for the teller

23. SUSE
Scottish Union of Supported Employment

24. Worked with and planned the stories with
SAMH
Cornerstone
RNIB
Capability Scotland

25. It’s all in the planning…
IRIS
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26. ●
Wh
s Care
a
nksbarn
sie Mo
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sag
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me
ere at
g h
e d
Ho
e fo
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workin
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onkbar and I’ve been is I worked in
n
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u h
usie M m Julie
e redu
h
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Balho
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t
for
p ro
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ut wa
it. B
Julie a
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some
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ommitm
voice
shown c
4 & 5)
shots (
2
3

27. Journeys Back into Work
the video stories
content.iriss.org.uk/journeys