Presented by Min Fang, Solution Architect, Cloud Sherpas at ISS-Cloud Sherpas Seminar - Using Cloud & Wearable Technologies to Transform Customer Service on 17 Sep.

1. Agenda at-a-glance
1 About Cloud Sherpas
2 7 Myths About Cloud Computing
3 Pointers and Where to From Here
CLOUD SHERPAS
• Established in 2007
• Over 800 employees across
North America , Asia-Pacific,
Europe and the Middle East
• Headquartered in Atlanta,
with offices throughout North
America, Asia, Europe and the
Middle East
• Salesforce Platinum Cloud
Alliance Partner
• Google Enterprise Partner of
the Year 2011, 2012. 2013
• First Partner to Achieve
ServiceNow Preferred Partner
Status. Currently ServiceNow
Master Services Partner
4 Questions

2. Cloud Sherpas delivers unrivaled cloud
advisory and technology services to the
world’s largest brands.
We help Fortune 500 clients and thousands of others businesses around the
globe in nearly every industry develop cloud strategies, implement and
integrate cloud solutions, and transform their businesses to achieve desired
business outcomes.
Over 5,000 cloud implementations.
Over 3 million users in the cloud.
OVERVIEW
Google
Enterprise
2011, 2012 &
2013 Global
Partner of the
Year
ServiceNow’s highest level of
services certification
United States, United
Kingdom & Australia

3. Cloud adoption is a journey.
We can help your business at every phase.
Enhance
Account mgmt &
support to ensure the
solution evolves with
your business
• Premium Support
• Cloud Management
Integrate
Make better decisions
when your data is
integrated with other
clouds and systems
• System Integration
• Custom Development
• Mobility Solutions
Implement
Transform the way your
customers, partners and
employees interact
• Implementation
• Data Migration
• Change Management
Advise
Ensure your cloud
strategy is on a successful
path
• Workshops
• Industry & Functional
Frameworks

4. CLICK TO ENTER NAME
Into the Cloud…

5. Pizza as a Service
● https://www.linkedin.com/pulse/article/20140730172610-9679881-pizza-as-a-service

6. 7 Myths About Cloud
Computing

7. Myths About Cloud Computing
My data is not safe
in the cloud #1

8. #1: MY DATA IS NOT SAFE IN THE CLOUD

9. Cloud is only for
new tech
companies
#2
Myths About Cloud Computing

10. #2: CLOUD IS ONLY FOR NEW TECH COMPANIES

11. Cloud is only for
small nimble
organisations
#3
Myths About Cloud Computing

12. #3: CLOUD IS ONLY FOR SMALL NIMBLE ORGANISATIONS
Larger companies can benefit too. How?
● Take high cost/low ROI workloads and make them nimbler
and cheaper
● Your business and customer expectations are changing -
can your legacy infrastructure keep up?
● We focus on the world’s largest brands

13. I lose control
with the
cloud
#4
Myths About Cloud Computing

14. #4: I LOSE CONTROL WITH THE CLOUD
● Think of it like outsourcing
● You’re already using cloud
● Not all clouds are created equal
● Cloud services at your command through orchestration
Image Credit: meship.com

15. Cloud can’t show
ROI
#5
Myths About Cloud Computing

16. #5: CLOUD CAN’T SHOW ROI
ROI
● No Hardware or Software to Manage
● Lower Total Costs of IT
● Access to a Scalable Platform: Elastic Capacity
● Increase Innovation: experiment often and fail quickly at a lower cost
Transformation of your IT Department
● Lets you transition from Infrastructure to Services - More relevant to the business
● IT is no longer “Blah Blah Blah...give me $12m”

17. Cloud can’t
handle my
complex business
#6
Myths About Cloud Computing

18. #6: CLOUD CAN’T HANDLE MY COMPLEX BUSINESS
Cloud simplifies processes and increases agility to respond to
complexity
● People said the iPhone wouldn’t work for business either
● Moving to cloud gives you an opportunity to re-work processes and manage
organisational change
● Apps create more process, and mobility and wearables create more complexity -
are your legacy systems set up to handle them?
● Think of the workloads your business needs to handle - Workflow, ITSM,
Request Management, Facilities Mgt, CRM, app development, mobility,
collaboration?

19. Myths About Cloud Computing
Moving to the
cloud is easy #7

20. #7: MOVING TO THE CLOUD IS EASY

21. Pointers & Where To
From Here

22. Pointers
How can you respond?
● Cloud isn’t really all that new and you’re using Cloud already
● Not all clouds are the same
● Cloud has demonstrable agility, ROI and effectiveness
● What you’re going to run up against is fear of the unknown
● The only way to conquer that fear is with education
● Pitch a big vision, but pick a workload and start small immediately

23. Mapping the Ascent to the Cloud
THE CLOUD DISCOVERY
WORKSHOP
Identify opportunities to leverage the cloud by:
1. Defining an overall cloud strategy
2. Evaluating existing Application Architecture
3. Identifying desired future-state business
capabilities
4. Outlining a transformation plan
Be fully prepared and ready to make the ascent to the
cloud

24. So What’s Possible?
The Discovery focuses on
the total landscape of
business automation
platforms.
We help identify those
platforms that make the most
sense to include in the plan
for transformation.

25. Questions?
FOR MORE INFORMATION VISIT:
www.cloudsherpas.com.au