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The digital traveller - a challenge to the e-travel industry, part 1
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Itbetw sita padovan_1
1.
The Digital Traveler A
Challenge to the e-Travel Industry The air traveler’s requirements SITA’s vision and approach
2.
Flight booking &
check-in ! 2010 Passenger Self-Service Survey 2 No usage without the consent of SITA | © SITA 2010 All rights reserved.
3.
Self-service check-in options
used by region Population: respondents who used self-service to check in 2010 Passenger Self-Service Survey 3 No usage without the consent of SITA | © SITA 2010 All rights reserved.
4.
Smartphone demographics
28% of this year’s respondents were carrying a smartphone 2010 Passenger Self-Service Survey 4 No usage without the consent of SITA | © SITA 2010 All rights reserved.
5.
Self-service check-in growth
per channel Mobile 2010 Passenger Self-Service Survey 5 No usage without the consent of SITA | © SITA 2010 All rights reserved.
6.
Flight-related use of
smartphones 2010 Passenger Self-Service Survey 6 No usage without the consent of SITA | © SITA 2010 All rights reserved.
7.
Interest for digital
entertainment & shopping services $ Population: respondents who stated that dwell time needs improvement 2010 Passenger Self-Service Survey 7 No usage without the consent of SITA | © SITA 2010 All rights reserved.
8.
The air traveler’s
requirements Passengers want more Users are versatile in self-service choosing self-service channels Growing ancillary Smartphone users want revenue opportunity to use their device to manage their trip 2010 Passenger Self-Service Survey 8 No usage without the consent of SITA | © SITA 2010 All rights reserved.
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