2. Case Study Page 3
Clinicient 1515 SW 5th Avenue Suite 950 | Portland, OR 97201 · clinicient.com
user interface, but poor reporting capabilities; another had a strong focus
on compliance, but was cumbersome to use. While Clinicient was initially
appealing for its ability to report on business metrics, it stood out for meeting
the other criteria as well.
“Clinicient has done a really good job of balancing reporting with compliance,
and creating a backend that enables business owners and managers to focus
their energies, and get information out of it in a really efficient way,” said
McKee. “Clinicient has incorporated those capabilities without sacrificing
anything in terms of the user interface.”
Beyond the software, McKee was impressed by the expertise and solidity of the
people and underlying values of Clinicient.
“I really appreciated their experience, their demeanor and their deliber ateness
with decision-making,” said McKee. “Clinicient has been good at monit oring
growth, and not simply going for exponential growth and risking the wheels
coming off. Stability is an important factor in this.”
Following the thorough evaluation process that included meaningful input fr om
the entire team, San Francisco Sport and Spine Physical Therapy chose to
implement Clinicient’s physical therapy software solution in order to meet all of
their business and patient care requirements.
SOLUTION
When San Francisco Sport and Spine Physical Therapy began working with
Clinicient, the company had approximately 800 active patient cases. During
the implementation, the clinics’ team worked collaboratively with Clinicient
to ensure a smooth and seamless deployment. In addition to providing
training and resources, Clinicient also put McKee and Durham in contact with
other Clinicient user s who shared their experience and knowledge around
implementing and using the softwar e.
“We did quite a bit of in-depth tr aining with our team and maybe spent more
time in preparation than most places do. But when we did go live, we had very
few, insignificant issues come up, compared to what I think is normal with
onboarding in multiple locations with multiple people,” said McKee.
McKee also noted that with thorough preparation and access to Clinicient
experts, team acceptance of the new software was much better than
anticipated, given that Physical Therapists can be resistant to change. Within
just a few months, San Francisco Sport and Spine Physical Therapy was up and
running with Clinicient physical therapy software.
“Clinicient has been
good at monitoring
growth, and not
simply going for
exponential growth
and having the wheels
come off. Stability is
an important factor
in this.”
-Sturdy McKee, CEO,
San Francisco Sport and Spine
Physical Therapy
Clinicient – Case Studies | InfoGraphics
Ideba Confidential2
Clinic drives stronger business
decisions through simplified
practice performance reporting
COMPANYOVERVIEW
Established in 2001, San Francisco Sport and Spine Physical Therapy operates
from three locations in the San Francisco Bay Area. Over the years, the
company has developed a high-quality service model that offers physical
therapy from fully licensed professionals only, with no aides or assistants,
resulting in faster recovery with fewer visits. Because the company believes
that physical improvement requires a partnership between therapist and
patient, it focuses on providing a personal experience, emphasizing one-to-one
time between patients and ther apists. Clients range from elite athletes to small
children and seniors with all kinds of injuries.
Sturdy McKee and Jerry Durham, co-founders and owners of San Francisco
Sport and Spine Physical Therapy, are recognized leaders in the Physical
Therapy world who mentor others about practice management and growth
strategies. They’ve become a model for the industry by focusing on people first
(both patients and ther apists), keeping a close eye on the clinic’s performance,
and tackling challenges head on while constantly seeking strategic ways to
improve the business.
“Clinicient streamlines
therapists’ days and
workweeks. It makes
their lives easier and
more manageable by
helping them to track
patients, plans of care,
and follow-ups, while
getting away from
paper. This means
they can focus on their
patients more than
when they were writing
notes and typing up
reports.”
-Sturdy McKee, CEO,
San Francisco Sport and Spine
Physical Therapy
San Francisco Sport and Spine
Physical Therapy
23. DTI - Satisfaction
Ideba Confidential23
Client Need
• Align operations and company reps with
known client objectives
Findings
• Immerging trends dependent on client
geography, and where DTI’s work is
being completed
• Just meeting expectations does not
merit outstanding CSAT scores
Result
• Increased interest in company results
has led to further examination at
executive-level
24. Lucid Meetings – Qualitative Research
Ideba Confidential24
Client Need
• Conduct primary research, leveraging
Surveymonkey.com for key statistics
around online meetings
Findings
• Respondents are receptive to the idea
of trying new tools and techniques to
improve meetings
• Biggest challenges in facilitating online
meetings is starting and ending on time
Result
• Results leveraged in infographic, and
helped in the creation of client-run
webinar
