1. The enterprise needs more than traditional support
83%
of CIOs said traditional
Application Support and
Maintenance processes
are inefficient as they deal
with and resolve
application incidents on a
case-by-case basis.1
38%
of Global 2000
companies’ IT budget
is spent on application
support and
maintenance—about
$11.3m for each
company.1
91%
of business process and
application pros say
high cost of ownership
is a significant or very
significant business
problem with Enterprise
Software.1
Simplify
A single point of
contact who acts as
your champion
within Symantec.
Maximize
Proactive help from
highly experienced
technicians who help you
maximize the value of
your technology
investment.
Protect
Rapid issue resolution
and access to
technical education
for your staff to
minimize downtime.
You need Symantec’s best –BCS Premier
Breaches, attacks and mistakes threaten your business
Symantec Business Critical Services Premier
The next generation of support services
The average total organizational
cost of data breach measured in US$3
Advance to Symantec Business Critical Services
go.symantec.com/bcs
61% of IT decision-makers
suffered at least one of the
following in the past 12 months:2
Resulting in loss of2
45% 39% 32%
employee
productivity
unplanned
downtime
security
breach
data
loss
revenue
customer
confidence/
loyalty
37% 23% 29%
United States 5,403,644
France 3,763,299
Italy 2,275,404
Japan 2,282,095
India 1,115,804
Brazil 1,321,903
Germany 4,823,583
Australia 4,104,932
UK 3,143,048
Support must evolve
The challenge is clear
95%
of large enterprises*
say over $100,000.
How much does one hour of downtime per year cost?4
Over 50%
say the hourly cost
exceeds $300,000.
*>1000 employees
Maximize the value of your technology and help minimize issues
A named services
expert designated
for your business
Rapid response issue
resolution by the most
experienced technicians
Proactive planning
and risk
management
Included access to
Symantec technical
education
74% of respondents consider advanced expert services
as critical to supporting their business.5
Secure
GREATER VALUE
1 Karl Flinders, "Application support and maintenance costs increase 29%,” Computer Weekly (March 20, 2014),
http://www.computerweekly.com/news/2240216589/Application-Support-and-Maintenance-ticket-costs-increase-29
2 Vanson Bourne, "EMC IT Trust Curve Survey: 2013 Global Study,"
http://www.emc.com/collateral/other/emc-trust-curve-es.pdf
3 Ponemon Institute LLC, "2013 Cost of Data Breach Study: Global Analysis," May 2013,
https://www4.symantec.com/mktginfo/whitepaper/053013_GL_NA_WP_Ponemon-2013-Cost-of-a-Data-Breach-Report_daiNA_cta72382.pdf
4 ITIC, "2013-2014 Technology Trends and Deployment Survey, May/June 2013,"
http://itic-corp.com/blog/2013/07/one-hour-of-downtime-costs-100k-for-95-of-enterprises/
5 CIO Custom Solutions Group, “The New Reality of Service & Support - Value takes center stage,”
http://www.cio.com/documents/whitepapers/oraclecio2cio_thenewreality.pdf
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