Presentation at LIBER 2016 conference in Helsinki

1. LIBER LibQUAL survey 2015-2016
From the research point of view:
Preliminary results

2. Participants
• Finland (2016): Turku University Library, University of Tampere Library, Åbo
Akademi Library, Tampere University of Technology Library, University of Helsinki
Library
• Denmark (2016): Aarhus University Library, Copenhagen University Library,
Roskilde University Library, Danish Technical University Library, Copenhagen
Business School Library, University of Southern Denmark Library
• Estonia (2016): Tallinn University of Technology Library, Estonian National Library,
University of Tartu Library,
• Spain (2016): Universitat Oberta de Cataluynia
• Slovenia (2016): University of Maribor Library
• UK (2015): Durham University Library and Heritage collections
• Some libraries shared their LibQUAL data (2015):
• Belgium: Université Catholique de Louvain
• Netherlands: University of Groningen Library
• Ireland: Dublin City University Library, Institute of Technology Tallaght
• UK: University of Bath, University of Edinburgh, Lancaster University

3. Challenges in the survey results
• Different sets of results from 2015 and 2016
• Results manually combined
• International comparisons easier
• Full set of results for 2016 at the end of year
• 2016 results so far: Turku University Library, University of Tampere Library,
Åbo Akademi Library, Tampere University of Technology Library; Copenhagen
Business School Library, University of Southern Denmark Library; Universitat
Oberta de Cataluynia

4. General results:
comparisons between various customer groups

5. 3.00
4.00
5.00
6.00
7.00
8.00
9.00
AS-
1
AS-
2
AS-
3
AS-
4
AS-
5
AS-
6
AS-
7
AS-
8
AS-
9
IC-1
IC-2
IC-3
IC-4
IC-5
IC-6
IC-7
IC-8
LP-
1
LP-
2
LP-
3
LP-
4
LP-
5
General

6. 3.00
4.00
5.00
6.00
7.00
8.00
9.00
AS-1
AS-2
AS-3
AS-4
AS-5
AS-6
AS-7
AS-8
AS-9
IC-1
IC-2
IC-3
IC-4
IC-5
IC-6
IC-7
IC-8
LP-1
LP-2
LP-3
LP-4
LP-5 Postgrads
a) Library as a place
less important
b) Information control
more important

7. 3.00
4.00
5.00
6.00
7.00
8.00
9.00
AS-1
AS-2
AS-3
AS-4
AS-5
AS-6
AS-7
AS-8
AS-9
IC-1
IC-2
IC-3
IC-4
IC-5
IC-6
IC-7
IC-8
LP-1
LP-2
LP-3
LP-4
LP-5
Academic Staff
a) Library as place
even less important
b) Information control
even more important
(Notable exception:
Print collections
not that important)

8. Comparisons between years/countries
• 2015 run: UK + Ireland + Benelux countries =
”Western Europe”
• 2016 run (preliminary results): Finland +
Denmark (+ Spain) = ”Northern Europe”
(Might not be literal truth)

9. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
Affect of Service mean - general

10. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
Library as a Place mean - general

11. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
Information Control mean - general
Northern Europe performs better in customer service and facilities,
but the situation is not so clear with information resources
- On the whole, Northern Europe has a very slight advantage in IC
- In some individual questions Western Europe had the advantage

12. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
8.50
2015 2016
IC2 (Web pages) - general

13. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
Affect of Service - postgrads

14. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
Library as Place - postgrads

15. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
8.50
2015 2016
Information Control - postgrads
The mean results with postgrads quite similar as generally, but especially in IC -dimension
individual questions reveal interesting trends

16. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
8.50
2015 2016
IC2 (Web pages) - postgrads

17. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
IC3 (Print collections) -postgrads

18. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
8.50
2015 2016
Affect of Service - academics

19. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
Library as Place - academics
In Northern Europe academics have higher standards for library facilities.
Hypothesis 1: Maybe they use them more?

20. 0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
Daily Weekly Monthly Quarterly Never
2015
2016
How often do you use resources within the library?
Actually academics in West Europe use library facilities more!
Hypothesis 2: Academics in North Europe care more of the students
(less strict class divisions within universities)

21. 4.50
5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
LP-5 (group work and study facilities) -academics
Evidence for Hypothesis 2?
Academics demand more of facilities that are mostly used by students

22. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
8.50
2015 2016
Information Control mean - academics

23. 6.00
6.50
7.00
7.50
8.00
8.50
9.00
2015 2016
IC1 (Accessibility of electronic resources) - academics
Standards for electronic resources higher with academics in West Europe

24. 5.00
5.50
6.00
6.50
7.00
7.50
8.00
2015 2016
IC3 (Print resources) - academics
Standards for print resources higher with academics in North Europe
Differences not as clear when comparing postgrads
– will the differences disappear with the future generation of researchers?

25. LIBER-specific questions
1. Promoting open access publications
2. Facilitating research data management
3. Research evaluation support, e.g. via bibliometrics, altmetrics and
other assessment
4. Advising on copyright, licensing and digitisation issues
5. Up-to-date teaching that meets my current needs

26. 0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
1. Promoting open access
publications
2. Facilitating research data
management
3. Research evaluation support,
e.g. via bibliometrics, altmetrics
and other assessment
4. Advising on copyright,
licensing and digitisation issues
5. Up-to-date teaching that
meets my current needs
General
Postgrads
Academics
Response rate of LIBER-specific questions (how well known the research services are)

27. 5
5.5
6
6.5
7
7.5
8
8.5
Information control Facilities Teaching Customer service Open access Research data
management
Copyright, licensing
and digitization
advice
Research evaluation
support
Order of importance - general

28. 5
5.5
6
6.5
7
7.5
8
8.5
Information control Teaching Customer service Facilities Research data
management
Open access Copyright, licensing
and digitization
advice
Research evaluation
support
Order of importance - postgrads

29. 5
5.5
6
6.5
7
7.5
8
8.5
Information control Customer service Copyright, licensing
and digitization
advice
Teaching Open access Research data
management
Research evaluation
support
Facilities
Order of importance - academics
Research services in general are not well known and not much appreciated
Especially bad example is research evaluation support

30. 3.00
3.50
4.00
4.50
5.00
5.50
6.00
6.50
7.00
7.50
8.00
Open access
Research data management
Research evaluation
support
Copyright, licensing and
digitisation
Up-to-date teaching
Liber-questions - general

31. 3.00
3.50
4.00
4.50
5.00
5.50
6.00
6.50
7.00
7.50
8.00
Open access
Research data management
Research evaluation support
Copyright, licensing and
digitisation
Up-to-date teaching
Liber-questions - postgrads

32. 3.00
3.50
4.00
4.50
5.00
5.50
6.00
6.50
7.00
7.50
8.00
Open access
Research data management
Research evaluation supportCopyright, licensing and digitisation
Up-to-date teaching
LIBER-questions - academics