ISO 20000 certification is, for many, synonymous with lengthy and costly process implementation. Using a unique Process Prototyping Implementation Methodology, I'll show you that it is possible to achieve ISO 20000 certification in 18 months. This document presents the second stage of this ground-breaking approach, Process Building.
38. www.implement iso20000 .com About the author: Isabelle Perron is a full-time consultant dedicated to helping companies implement process-based management systems.
39. www.implement iso20000 .com About the author: She has been involved in over 25 Process Implementation Projects, in various functions such as Project Manager, IT/business process expert, coach, trainer and auditor.