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OUR THOUGHTS ABOUT
ADA'S NEEDS
Although	
  Ada	
  has	
  stated	
  that	
  she	
  doesn't	
  feel	
  she	
  
needs	
  to	
  use	
  any	
  'technology'	
  in	
  her	
  home,	
  it	
  is	
  
apparent	
  that	
  she	
  actually	
  makes	
  use	
  of	
  a	
  number	
  of	
  
such	
  items	
  already.	
  
	
  
Therefore,	
  it	
  would	
  seem	
  that	
  the	
  
main	
  issue	
  in	
  this	
  case	
  scenario	
  is	
  Ada's	
  
associa<ons	
  of	
  Assisitve	
  technology	
  
with:	
  
• 	
  	
  Being	
  labelled	
  as	
  old	
  or	
  infirm	
  
• 	
  	
  Reduced	
  independence	
  
Ada's issues with Assistive Technology
For	
  Ada	
  to	
  accept	
  assis<ve	
  technology	
  into	
  her	
  home	
  
environment,	
  the	
  following	
  strategies	
  may	
  be	
  considered:	
  
Integra(on	
  -­‐	
  Find	
  appropriate	
  technology	
  that	
  
is	
  not	
  necessarily	
  associated	
  with	
  disability	
  or	
  
infirmity;	
  
Camouflage	
  -­‐	
  Is	
  it	
  possible	
  to	
  disguise	
  the	
  
technology,	
  so	
  that	
  the	
  appearance	
  does	
  not	
  
s<gma<se	
  the	
  user?	
  
Emphasis	
  -­‐	
  Rather	
  than	
  focusing	
  on	
  reducing	
  
the	
  risk	
  of	
  falls,	
  technology	
  should	
  be	
  offered	
  
as	
  a	
  means	
  of	
  maximising	
  Ada's	
  independence.	
  
ICE: strategies to encourage acceptance of AT
USING MAINSTREAM TECHNOLOGYAS A
FOUNDATION FOR ASSISTIVE TECHNOLOGY
INTEGRATION
We	
  know	
  that	
  Ada	
  has	
  already	
  accepted	
  a	
  large	
  amount	
  of	
  modern	
  
technology	
  into	
  her	
  home.	
  	
  
	
  
Therefore,	
  if	
  we	
  can	
  find	
  technology	
  that	
  could	
  be	
  used	
  to	
  manage	
  her	
  
risk	
  of	
  further	
  falls,	
  whilst	
  being	
  useful	
  to	
  her	
  in	
  other	
  ways,	
  she	
  is	
  much	
  
more	
  likely	
  to	
  accept	
  its	
  use.	
  
	
  
From	
  Ada's	
  perspec<ve,	
  her	
  isola<on	
  from	
  others	
  is	
  likely	
  to	
  be	
  more	
  
important	
  than	
  dealing	
  with	
  falls	
  or	
  other	
  emergencies.	
  
	
  
Maybe	
  we	
  can	
  reduce	
  her	
  health	
  risks	
  by	
  introducing	
  a	
  home	
  computer	
  
system,	
  with	
  access	
  to	
  the	
  internet?	
  
Integration
In	
  2009,	
  64%	
  of	
  adults	
  aged	
  65	
  or	
  more	
  reported	
  that	
  they	
  had	
  never	
  
used	
  the	
  internet	
  (Office	
  for	
  Na<onal	
  Sta<s<cs	
  2009:10).	
  
	
  
The	
  most	
  common	
  reasons	
  given	
  for	
  not	
  using	
  the	
  internet	
  include:	
  
• 	
  	
  Perceived	
  lack	
  of	
  need	
  
• 	
  	
  Perceived	
  lack	
  of	
  understanding	
  of	
  the	
  technology	
  
(Ofcom,	
  2009)	
  
	
  
However	
  in	
  2013,	
  this	
  had	
  reduced	
  to	
  just	
  30%	
  for	
  65-­‐74	
  year	
  olds.	
  Non	
  
usage	
  of	
  the	
  internet	
  was	
  s<ll	
  high	
  for	
  those	
  aged	
  75+	
  (
Office	
  for	
  Na<onal	
  Sta<s<cs	
  2009:10).	
  
Problems with introducing a computer
Ada	
  may	
  find	
  the	
  following	
  helpful	
  in	
  beginning	
  to	
  use	
  the	
  
internet:	
  
• 	
  So_ware	
  to	
  simplify	
  access	
  and	
  browsing:	
  
• 	
  Eldy	
  
• 	
  BigScreenLive	
  
• 	
  Internet	
  Bubons	
  
• 	
  SimplyUnite	
  Gem	
  	
  
• 	
  Alex	
  
• 	
  Enable	
  browsing	
  without	
  the	
  need	
  for	
  a	
  mouse	
  or	
  keyboard:	
  
• 	
  PAL	
  Browser	
  
• 	
  Touch	
  screen	
  computers	
  &	
  Mul<-­‐touch	
  devices	
  (e.g.	
  
Microso_	
  Surface;	
  Fuss	
  Free	
  Phones)	
  
• 	
  Voice	
  recogni<on	
  so_ware	
  (e.g.	
  Apple	
  computers)	
  
AT for internet use
Some	
  poten(al	
  benefits	
  of	
  introducing	
  the	
  internet	
  to	
  
Ada	
  could	
  be:	
  
• 	
  Access	
  to	
  medical	
  services	
  online	
  
• 	
  Hands	
  the	
  ini<a<ve	
  back	
  to	
  Ada	
  
• 	
  Opportunity	
  to	
  incorporate	
  remote	
  
monitoring	
  services	
  
• 	
  May	
  be	
  more	
  acceptable	
  to	
  Ada	
  than	
  a	
  
pendant	
  alarm	
  
• 	
  Increased	
  ease	
  of	
  contact	
  with	
  family	
  
members	
  
• 	
  Reduces	
  their	
  level	
  of	
  worry	
  
Benefits of Internet use for Ada
Accessing medical services online
Click	
  here	
  for	
  a	
  case	
  study	
  for	
  My	
  Health	
  Online	
  
My	
  Health	
  Online	
  is	
  a	
  service	
  which	
  will	
  soon	
  be	
  available	
  to	
  	
  all	
  
pa<ents	
  in	
  Wales,	
  to:	
  
• 	
  Access	
  their	
  health	
  records	
  online.	
  
• 	
  Book	
  GP	
  appointments	
  via	
  the	
  internet.	
  
• 	
  Order	
  prescrip<ons	
  from	
  home	
  or	
  work.	
  
• 	
  Maintain	
  a	
  health	
  diary	
  that	
  can	
  be	
  shared	
  with	
  their	
  GP.	
  
• 	
  Give	
  poten<al	
  for	
  more	
  in-­‐depth	
  telemedicine.	
  
NHS	
  Direct	
  is	
  a	
  digital	
  health	
  and	
  advice	
  service	
  which	
  allows	
  
users	
  to:	
  
• 	
  Check	
  their	
  own	
  symptoms	
  and	
  be	
  signposted	
  to	
  best	
  treatment.	
  
• 	
  Request	
  call	
  backs	
  from	
  a	
  healthy	
  professional.	
  
• 	
  Choose	
  and	
  Book	
  Appointments	
  Line	
  (for	
  pa<ents	
  newly	
  
referred	
  to	
  hospital	
  consultant	
  out-­‐pa<ents	
  clinics).	
  
Accessing medical services online
If	
  Ada	
  is	
  unwilling	
  to	
  accept	
  a	
  
community	
  alarm	
  sytem,	
  she	
  
may	
  s<ll	
  be	
  ready	
  to	
  engage	
  
with	
  a	
  service	
  which	
  
establishes	
  contact	
  with	
  her	
  on	
  
a	
  daily	
  basis.	
  
	
  
Perhaps	
  the	
  simplest	
  of	
  these	
  is	
  
Alertacall	
  	
  and	
  
OK	
  Each	
  Day	
  (opposite)	
  -­‐	
  but	
  
similar	
  services	
  could	
  also	
  be	
  
established	
  informally	
  with	
  
mainstream	
  internet	
  systems.	
  
'Low-key' monitoring services
An	
  unobtrusive	
  method	
  of	
  assessing	
  if	
  
Ada’s	
  home	
  is	
  warm	
  enough	
  could	
  be	
  to	
  
use	
  a	
  monitoring	
  system	
  such	
  as	
  the	
  
Envirotxt	
  plug	
  in,	
  which	
  monitors	
  high	
  &	
  
low	
  temperatures	
  and	
  powercuts,	
  and	
  
sends	
  a	
  text	
  to	
  family/friends	
  if	
  there	
  
are	
  any	
  issues.	
  
	
  
Another	
  	
  AT	
  that	
  could	
  be	
  used	
  is	
  the	
  
AroundMe	
  service,	
  which	
  is	
  being	
  
piloted	
  in	
  conjunc<on	
  with	
  HDTI,	
  
Coventry	
  University.	
  It	
  incorporates	
  	
  
both	
  temperature	
  alerts	
  and	
  ac<vity	
  
sensors,	
  which	
  send	
  text	
  updates	
  to	
  a	
  
specific	
  members	
  of	
  a	
  ‘neighbourhood’.	
  
Keeping warm
Hiding Assistive Technology from public view
CAMOUFLAGE
One	
  of	
  the	
  main	
  problems	
  with	
  the	
  solu<ons	
  discussed	
  
previously	
  is	
  that	
  they	
  cannot	
  detect	
  a	
  fall,	
  etc,	
  as	
  it	
  happens.	
  	
  
• 	
  Therefore,	
  these	
  may	
  not	
  sa<sfy	
  the	
  requirements	
  of	
  Ada's	
  family.	
  
• 	
  However,	
  Ada	
  is	
  unlikely	
  to	
  accept	
  something	
  that	
  has	
  a	
  'clinical'	
  appearance.	
  
	
  
Possible	
  future	
  op<ons:	
  
• 	
  Disguising	
  a	
  standard	
  pendant	
  alarm	
  as	
  an	
  item	
  of	
  jewellery:	
  
• 	
  This	
  was	
  suggested	
  by	
  par<cipants	
  in	
  a	
  recent	
  study	
  by	
  Coventry	
  
University.	
  
• 	
  Speedy	
  –	
  a	
  fall	
  detector	
  integrated	
  into	
  a	
  watch	
  is	
  in	
  development.	
  
• 	
  Necklace	
  –	
  not	
  a	
  fall	
  detector	
  but	
  poten<ally	
  the	
  same	
  technology.	
  
• 	
  Using	
  an	
  alterna<ve	
  method	
  of	
  detec<ng	
  falls,	
  such	
  as:	
  
• 	
  Smart	
  Carpet	
  
• 	
  iShoes	
  
	
  
Detecting falls
On Increasing Independence
EMPHASIS
Even	
  though	
  Ada	
  finds	
  the	
  idea	
  of	
  a	
  fall	
  detector	
  as	
  making	
  
her	
  feel	
  ‘old’	
  or	
  ‘infirm’,	
  for	
  many	
  they	
  can	
  actually	
  help	
  to	
  
increase	
  the	
  feeling	
  of	
  independence	
  (see	
  a	
  video	
  of	
  users	
  
here).	
  
	
  
Encouraging	
  Ada	
  to	
  see	
  other	
  people	
  like	
  herself	
  using	
  
Assis<ve	
  Technology	
  to	
  their	
  benefit	
  may	
  also	
  help,	
  
specifically,	
  other	
  users	
  with	
  similar	
  demographics	
  who	
  
champion	
  the	
  use	
  of	
  ATs	
  (see	
  an	
  example	
  here).	
  
	
  
A	
  recent	
  project	
  (COMODAL)	
  at	
  HDTI,	
  Coventry	
  University	
  has	
  
looked	
  into	
  how	
  to	
  improve	
  the	
  consumer	
  market	
  for	
  
electronic	
  Assis<ve	
  Technologies	
  for	
  older	
  people,	
  specifically	
  
in	
  increasing	
  the	
  desirability	
  of	
  investment	
  in	
  development.	
  
AT to Increase Independence

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Our thoughts about Ada

  • 2. Although  Ada  has  stated  that  she  doesn't  feel  she   needs  to  use  any  'technology'  in  her  home,  it  is   apparent  that  she  actually  makes  use  of  a  number  of   such  items  already.     Therefore,  it  would  seem  that  the   main  issue  in  this  case  scenario  is  Ada's   associa<ons  of  Assisitve  technology   with:   •     Being  labelled  as  old  or  infirm   •     Reduced  independence   Ada's issues with Assistive Technology
  • 3. For  Ada  to  accept  assis<ve  technology  into  her  home   environment,  the  following  strategies  may  be  considered:   Integra(on  -­‐  Find  appropriate  technology  that   is  not  necessarily  associated  with  disability  or   infirmity;   Camouflage  -­‐  Is  it  possible  to  disguise  the   technology,  so  that  the  appearance  does  not   s<gma<se  the  user?   Emphasis  -­‐  Rather  than  focusing  on  reducing   the  risk  of  falls,  technology  should  be  offered   as  a  means  of  maximising  Ada's  independence.   ICE: strategies to encourage acceptance of AT
  • 4. USING MAINSTREAM TECHNOLOGYAS A FOUNDATION FOR ASSISTIVE TECHNOLOGY INTEGRATION
  • 5. We  know  that  Ada  has  already  accepted  a  large  amount  of  modern   technology  into  her  home.       Therefore,  if  we  can  find  technology  that  could  be  used  to  manage  her   risk  of  further  falls,  whilst  being  useful  to  her  in  other  ways,  she  is  much   more  likely  to  accept  its  use.     From  Ada's  perspec<ve,  her  isola<on  from  others  is  likely  to  be  more   important  than  dealing  with  falls  or  other  emergencies.     Maybe  we  can  reduce  her  health  risks  by  introducing  a  home  computer   system,  with  access  to  the  internet?   Integration
  • 6. In  2009,  64%  of  adults  aged  65  or  more  reported  that  they  had  never   used  the  internet  (Office  for  Na<onal  Sta<s<cs  2009:10).     The  most  common  reasons  given  for  not  using  the  internet  include:   •     Perceived  lack  of  need   •     Perceived  lack  of  understanding  of  the  technology   (Ofcom,  2009)     However  in  2013,  this  had  reduced  to  just  30%  for  65-­‐74  year  olds.  Non   usage  of  the  internet  was  s<ll  high  for  those  aged  75+  ( Office  for  Na<onal  Sta<s<cs  2009:10).   Problems with introducing a computer
  • 7. Ada  may  find  the  following  helpful  in  beginning  to  use  the   internet:   •   So_ware  to  simplify  access  and  browsing:   •   Eldy   •   BigScreenLive   •   Internet  Bubons   •   SimplyUnite  Gem     •   Alex   •   Enable  browsing  without  the  need  for  a  mouse  or  keyboard:   •   PAL  Browser   •   Touch  screen  computers  &  Mul<-­‐touch  devices  (e.g.   Microso_  Surface;  Fuss  Free  Phones)   •   Voice  recogni<on  so_ware  (e.g.  Apple  computers)   AT for internet use
  • 8. Some  poten(al  benefits  of  introducing  the  internet  to   Ada  could  be:   •   Access  to  medical  services  online   •   Hands  the  ini<a<ve  back  to  Ada   •   Opportunity  to  incorporate  remote   monitoring  services   •   May  be  more  acceptable  to  Ada  than  a   pendant  alarm   •   Increased  ease  of  contact  with  family   members   •   Reduces  their  level  of  worry   Benefits of Internet use for Ada
  • 9. Accessing medical services online Click  here  for  a  case  study  for  My  Health  Online  
  • 10. My  Health  Online  is  a  service  which  will  soon  be  available  to    all   pa<ents  in  Wales,  to:   •   Access  their  health  records  online.   •   Book  GP  appointments  via  the  internet.   •   Order  prescrip<ons  from  home  or  work.   •   Maintain  a  health  diary  that  can  be  shared  with  their  GP.   •   Give  poten<al  for  more  in-­‐depth  telemedicine.   NHS  Direct  is  a  digital  health  and  advice  service  which  allows   users  to:   •   Check  their  own  symptoms  and  be  signposted  to  best  treatment.   •   Request  call  backs  from  a  healthy  professional.   •   Choose  and  Book  Appointments  Line  (for  pa<ents  newly   referred  to  hospital  consultant  out-­‐pa<ents  clinics).   Accessing medical services online
  • 11. If  Ada  is  unwilling  to  accept  a   community  alarm  sytem,  she   may  s<ll  be  ready  to  engage   with  a  service  which   establishes  contact  with  her  on   a  daily  basis.     Perhaps  the  simplest  of  these  is   Alertacall    and   OK  Each  Day  (opposite)  -­‐  but   similar  services  could  also  be   established  informally  with   mainstream  internet  systems.   'Low-key' monitoring services
  • 12. An  unobtrusive  method  of  assessing  if   Ada’s  home  is  warm  enough  could  be  to   use  a  monitoring  system  such  as  the   Envirotxt  plug  in,  which  monitors  high  &   low  temperatures  and  powercuts,  and   sends  a  text  to  family/friends  if  there   are  any  issues.     Another    AT  that  could  be  used  is  the   AroundMe  service,  which  is  being   piloted  in  conjunc<on  with  HDTI,   Coventry  University.  It  incorporates     both  temperature  alerts  and  ac<vity   sensors,  which  send  text  updates  to  a   specific  members  of  a  ‘neighbourhood’.   Keeping warm
  • 13. Hiding Assistive Technology from public view CAMOUFLAGE
  • 14. One  of  the  main  problems  with  the  solu<ons  discussed   previously  is  that  they  cannot  detect  a  fall,  etc,  as  it  happens.     •   Therefore,  these  may  not  sa<sfy  the  requirements  of  Ada's  family.   •   However,  Ada  is  unlikely  to  accept  something  that  has  a  'clinical'  appearance.     Possible  future  op<ons:   •   Disguising  a  standard  pendant  alarm  as  an  item  of  jewellery:   •   This  was  suggested  by  par<cipants  in  a  recent  study  by  Coventry   University.   •   Speedy  –  a  fall  detector  integrated  into  a  watch  is  in  development.   •   Necklace  –  not  a  fall  detector  but  poten<ally  the  same  technology.   •   Using  an  alterna<ve  method  of  detec<ng  falls,  such  as:   •   Smart  Carpet   •   iShoes     Detecting falls
  • 16. Even  though  Ada  finds  the  idea  of  a  fall  detector  as  making   her  feel  ‘old’  or  ‘infirm’,  for  many  they  can  actually  help  to   increase  the  feeling  of  independence  (see  a  video  of  users   here).     Encouraging  Ada  to  see  other  people  like  herself  using   Assis<ve  Technology  to  their  benefit  may  also  help,   specifically,  other  users  with  similar  demographics  who   champion  the  use  of  ATs  (see  an  example  here).     A  recent  project  (COMODAL)  at  HDTI,  Coventry  University  has   looked  into  how  to  improve  the  consumer  market  for   electronic  Assis<ve  Technologies  for  older  people,  specifically   in  increasing  the  desirability  of  investment  in  development.   AT to Increase Independence