1. Giles Insurance Case History In association with InTechnology How we leveraged the benefits of Cloud Computing and changed the way we do business Richard Corner – Group Operations Director, Giles Insurance Richard Quine – Product Director, InTechnology 16th September 2010

2. About InTechnology

3. About Giles Turnover – £75million Customers – 60,000 Insurance value – £300million Ranked – Top 10 independent brokers

4. About Giles 1967 – 1 site – 1 person 1986 – 2 sites – 20 people 2004 – 15 sites – 370 people 2010 – 40 sites – 1000 people

5. We are here tosell insurance… everything we do, must have that primary goal!

6. The Giles Model DSL Office Data Print/Scan Data VOIP Fibre Office Print/Scan VOIP VOIP VOIP

7. Motivators We need a cost effective infrastructure and systems model A simple model that can grow with the business without incurring massive cost and complexity Provide us with a simple migration path for acquisition that can used over and over again It has to be robust and secure And remove the maintenance headache of servicing multiple locations

8. Our business needs to be agile… so does our technology!

9. Challenges Altering staff workspace Long term commitment with a supplier Cost efficiency Exit strategy

10. Results Massive reduction in cost The ability to move far more rapidly to meet business demands

11. Results Simplified maintenance model No need to run our own data centre Internal resource is kept to a minimum – no need for specialist

12. But… we have access to a huge pool of highly skilled IT resource… on demand

13. Has it transformed our business?

14. What’s next Continue to roll out VoIP Roll out managed archive service Further virtualisation of the estate Extend the software range Embrace social networking and collaborative tools Leverage smart devices Continue to look for further opportunities to reduce cost

15. What’s next Imagine a world where technology can be purchased like gas or electricity, turned on and off like a tap. Each month your itemised bill arrives showing the services you have used. You can choose to add more services as and when the business demands it by simply calling your provider.

16. Thank you. Any questions?