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Salesforce.com – how to stay up-to-date with Salesforce.com plus some product updates and quick tricks Maria Pergolino
Agenda Usability Testing Salesforce.com Administrator Certification Premier Training Service Cloud How to keep up to date with Salesforce
Usability Testing What is it and how can I participate?
Usability Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Salesforce.com Administrator Certification What is it and why should I do it?
Certification is becoming a job requirement
How to Prepare for the Exams
Administrator Certification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test Basics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Test-Taking Tips ,[object Object],[object Object],[object Object],[object Object]
Topics and Weightings Just these topics= salesforce.com Overview 3% Identity Confirmation (setting login restrictions) 2% Navigation - UI Settings 3% Organization Administration 5% Customization 17% Security and Access 13% Workflow 5% Workflow Approval Processing 3% Data Validation 3% Data Utilities 5% Analytics 13% Marketing Administration 5% Service and Support Administration 5% Salesforce Console 2% Custom Objects, Applications and Tabs 7% The AppExchange  2% Activity 2% Advanced Configuration options  5%
Premier Training
Premier Training ,[object Object],[object Object]
Service Cloud An Introduction
Service Cloud ,[object Object],[object Object],[object Object]
Keeping up to date with Salesforce The easy way!
Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Top Blogs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do I watch all those blogs and tweets? ,[object Object]
 

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Keep up-to-date with Salesforce product updates and tricks

  • 1. Salesforce.com – how to stay up-to-date with Salesforce.com plus some product updates and quick tricks Maria Pergolino
  • 2. Agenda Usability Testing Salesforce.com Administrator Certification Premier Training Service Cloud How to keep up to date with Salesforce
  • 3. Usability Testing What is it and how can I participate?
  • 4.
  • 5. Salesforce.com Administrator Certification What is it and why should I do it?
  • 6. Certification is becoming a job requirement
  • 7. How to Prepare for the Exams
  • 8.
  • 9.
  • 10.
  • 11. Topics and Weightings Just these topics= salesforce.com Overview 3% Identity Confirmation (setting login restrictions) 2% Navigation - UI Settings 3% Organization Administration 5% Customization 17% Security and Access 13% Workflow 5% Workflow Approval Processing 3% Data Validation 3% Data Utilities 5% Analytics 13% Marketing Administration 5% Service and Support Administration 5% Salesforce Console 2% Custom Objects, Applications and Tabs 7% The AppExchange 2% Activity 2% Advanced Configuration options 5%
  • 13.
  • 14. Service Cloud An Introduction
  • 15.
  • 16. Keeping up to date with Salesforce The easy way!
  • 17.
  • 18.
  • 19.
  • 20.