Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Agil BMP af Thomas Hildebrandt, ITU
1. IT
UNIVERSITETET
I
KØBENHAVN
Agil Business Process Management
- i Finans
Thomas Hildebrandt
Lektor, PhD
Leder af gruppen for Proces- & Systemmodeller
ved IT Universitetet i København
og
Interessegruppen for processer og IT ved Infinit
Tuesday, September 24, 13
3. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
IT-‐stø3et
sagsbehandling
1. Processen skal skride frem så
effektivt som muligt
2
Tuesday, September 24, 13
4. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
IT-‐stø3et
sagsbehandling
1. Processen skal skride frem så
effektivt som muligt
2. Alle regler/love skal
overholdes
2
Tuesday, September 24, 13
5. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
IT-‐stø3et
sagsbehandling
1. Processen skal skride frem så
effektivt som muligt
2. Alle regler/love skal
overholdes
3. Skal kunne forstås af
sagsbehandleren
2
Tuesday, September 24, 13
6. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
IT-‐stø3et
sagsbehandling
1. Processen skal skride frem så
effektivt som muligt
2. Alle regler/love skal
overholdes
3. Skal kunne forstås af
sagsbehandleren
4. Skal støtte samarbejde
mellem flere aktører
2
Tuesday, September 24, 13
7. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
Agil
BPM
i
Finans
3
Hvordan sikres at processerne
passer til virkelighedens skiftende
regler og produkter ? og arbejdsgange ?
Tuesday, September 24, 13
8. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
BPM
Metoden
4
• Beskriv “as-is” og “to-be”
processer som flow-diagrammer
• Adskil flow-diagram fra
beslutningssregler
• Sæt strøm til processen med et
standard BPM (Business Process
Management) System
• Overvåg og tilpas processer
However, the focus is not on data but on process-related information
ordering of activities). Process mining is also related to monitoring and
intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-c
ure 13 shows the four phases of such a life-cycle [7]. In the design p
processes are (re)designed. In the configuration phase, designs are imp
by configuring a PAIS (e.g., a WFMS). After configuration, the enactm
starts where the operational business processes are executed using the sy
figured. In the diagnosis phase, the operational processes are analyzed t
problems and to find things that can be improved. The focus of traditio
flow management (systems) is on the lower half of the life-cycle. As a re
is little support for the diagnosis phase. Moreover, support in the desig
limited to providing an editor while analysis and real design support are
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business
analyse &
diagnose
procesdesign
systemkonfiguration
procesudførsel
Tuesday, September 24, 13
9. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
BPM
Metoden
4
• Beskriv “as-is” og “to-be”
processer som flow-diagrammer
• Adskil flow-diagram fra
beslutningssregler
• Sæt strøm til processen med et
standard BPM (Business Process
Management) System
• Overvåg og tilpas processer
However, the focus is not on data but on process-related information
ordering of activities). Process mining is also related to monitoring and
intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-c
ure 13 shows the four phases of such a life-cycle [7]. In the design p
processes are (re)designed. In the configuration phase, designs are imp
by configuring a PAIS (e.g., a WFMS). After configuration, the enactm
starts where the operational business processes are executed using the sy
figured. In the diagnosis phase, the operational processes are analyzed t
problems and to find things that can be improved. The focus of traditio
flow management (systems) is on the lower half of the life-cycle. As a re
is little support for the diagnosis phase. Moreover, support in the desig
limited to providing an editor while analysis and real design support are
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business
analyse &
diagnose
procesdesign
systemkonfiguration
procesudførsel
Tuesday, September 24, 13
10. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
BPM
Metoden
4
• Beskriv “as-is” og “to-be”
processer som flow-diagrammer
• Adskil flow-diagram fra
beslutningssregler
• Sæt strøm til processen med et
standard BPM (Business Process
Management) System
• Overvåg og tilpas processer
However, the focus is not on data but on process-related information
ordering of activities). Process mining is also related to monitoring and
intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-c
ure 13 shows the four phases of such a life-cycle [7]. In the design p
processes are (re)designed. In the configuration phase, designs are imp
by configuring a PAIS (e.g., a WFMS). After configuration, the enactm
starts where the operational business processes are executed using the sy
figured. In the diagnosis phase, the operational processes are analyzed t
problems and to find things that can be improved. The focus of traditio
flow management (systems) is on the lower half of the life-cycle. As a re
is little support for the diagnosis phase. Moreover, support in the desig
limited to providing an editor while analysis and real design support are
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business
analyse &
diagnose
procesdesign
systemkonfiguration
procesudførsel
?
Tuesday, September 24, 13
11. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
En
Business
Process-‐GPS?
5
En GPS baseret på flow-diagrammer ville kunne vise ruter
Tuesday, September 24, 13
12. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
En
Business
Process-‐GPS?
5
En GPS baseret på flow-diagrammer ville kunne vise ruter
- for destinationer og veje der fandtes da den blev lavet!
Tuesday, September 24, 13
13. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
En
Business
Process-‐GPS?
5
En GPS baseret på flow-diagrammer ville kunne vise ruter
- for destinationer og veje der fandtes da den blev lavet!
og ikke dokumentere reglerne
Tuesday, September 24, 13
15. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
En
typisk
låneproces
?
6
Flow diagrammet er rigidt
Tuesday, September 24, 13
16. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
En
typisk
låneproces
?
6
Flow diagrammet er rigidt
- og beskriver ikke forretningsreglen der skal overholdes
Tuesday, September 24, 13
17. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
7
- vi forventer, at kunne vælge et vilkårligt mål, afvige fra
ruten og få foreslået en ny - og at kortet holdes up-to-date
En
Business
Process-‐GPS
Tuesday, September 24, 13
18. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
7
- vi forventer, at kunne vælge et vilkårligt mål, afvige fra
ruten og få foreslået en ny - og at kortet holdes up-to-date
En
Business
Process-‐GPS
men også sikre at vi når effektivt i mål
Tuesday, September 24, 13
19. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
8
Skal vi da designe en proces, der beskriver alle mulige veje ??
En
Business
Process-‐GPS
Tuesday, September 24, 13
21. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
Låneproces
med
flere
veje
9
nej
ja
Tuesday, September 24, 13
22. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
Låneproces
med
flere
veje
9
nej
ja
Sværere at overskue!
Tuesday, September 24, 13
23. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
Låneproces
med
flere
veje
9
nej
ja
Sværere at overskue!
og reglen er stadig implicit
Tuesday, September 24, 13
24. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
Processer
vs
Regler
10
Option 1
Option 2
Option 3
Rule
Pattern
1 is Low is Good = "A"
1 is Low is Bad = ?
1 is High is Good = ?
1 is High is Bad = ?
Conditions Conclusion
Person Debt
Person Employment
History
Person Credit
Rating
Process Model Rule Family Table Decision Model Diagram
Moderne BPMS tillader at adskille beslutningsregler fra flow:
Tuesday, September 24, 13
32. Thomas Hildebrandt, hilde@itu.dk
IT
UNIVERSITETET
I
KØBENHAVN
Finance IT Tuesday
Regelbaseret
hændelsesflow
• Beskriv hændelser, afhængigheder og krav
(iflg. lovgivning) i stedet for proceduren
• Start med målet (godkend lån) - identificer
forudsætninger og opfølgende handlinger
• IT-værktøj kan på vilkårligt tidspunkt beregne
en procedure for den “bedste vej”
• Med det rigtige valg af “modelsprog” kan vi
tillade ændringer i model på vilkårligt
tidspunkt og tage systemet i brug meget
tidligere
11
Tuesday, September 24, 13