Infogain’s InfoAssess solution covers the first two phases of our application management offering, including assessment and transformation roadmap creation. The assessment covers a wide range of areas like Application Portfolio, Support Model, Processes, Tools, Service Delivery Model, Service Level Framework and Performance Metrics. Because each organization is unique, Infogain creates a tailored assessment approach for your initiative.

1. Datasheet
InfoAssess
Assessment and Roadmap for Application Management
Facing increased service level deamnds, while meeting IT budget
challenges?
Infogain’s InfoAssess provides a proven approach for assessing your current
applications and recommending a solution to address your current IT gaps.
InfoAssess: customers. Infogain assesses your current IT
The Path To Efficient Application Management operation, builds a roadmap specific to your
IT executives today face the challenging task organization, and implements and manages the
of lowering their application support cost while agreed upon solution
delivering guaranteed service levels. Many Phase 1: Assessment
organizations find gaps in their application
All IT organizations have areas where improved
management function, preventing them from
application management can improve opera-
balancing these priorities and meeting their
tions and reduce costs. The problem that they
objectives. When building a strategy for applica-
face is a lack of time to assess the current
tion management and support, IT managers ask
situation and develop a plan to improve cur-
the following questions:
rent operations. During the Assessment phase,
• What kinds of improvements are needed in Infogain works with the customer to document
the IT operation? their current environment, identify areas for ap-
• How can we measure the improvements? plying best practices and prioritize objectives
• How can we transform the application man- and projects.
InfoAssess Deliverables
agement organization? AMS Assessment Areas
Recommendations • How long will it take to more to a higher Application Portflolio
• Application Support Model level of service? • Stage Of Application Life Cycle
Alternatives
• Support Complexity
• Processs Enchantements &
Leveraging its broad experience and industry
• Release Frequency
Automation best practices, Infogain uses a three-phased
• Issue Backlog
• Pro-active Monitoring Strategy approach to developing and deploying tailored
• Sunset Candidates
• Performance Metrics And Dash-
application management solutions for
board
• Service Level Framework
• Service Delivery Model/Alterna-
tives
• Recommendations And Initiatives
Transformation Roadmap
• Transformation Roadmap
• Transformation Approach
• Prioritized List of Initiatives
• Transformation Timeline
• Financial Investments & Savings
• TCO Model

2. Datasheet
InfoAssess AMS Assessment Areas (con’t) Why AMS and Infogain
Support Model Guaranteed Service Levels
• Coverage 24x7, 16x5, 8x5 Infogain is committed to work with your IT orga-
• Distributed V/S Centralized nization to establish and maintain reliable Service
• Consolidation Needs Level Agreements. Together, you and Infogain will
• Tiered Approach establish SLA’s based on a risk-reward model.
• ITSM Compliance
• Interaction With Teams Flexible Resource Model
Infogain’s dual-shore resource model enables you
Pro-active Monitoring to maintain staff resources levels required to sup-
• Monitoring Touch Points port normal business operations and add addi-
• Biz Process Coverage tioanl resoures to cover peak periods of demand.
Target Functions: • Tools Used Infogain assigns members from their offshore
• Finance • Alert Mechanism resource pool to provide a cost effective solution
• Human Resourcese • Pro-active Detection to variable demand.
• Procurement
Metrics and Dashboard Lower TCO
• Fulfillment AMS reduces total cost of ownership (TCO) by
• Responsiveness
• Manufacturing • Resolution Effectiveness optimizing applications and reducing downtime.
• IT • Quality Of Solution Infogain’s flexible resource model delivers effective
• Team Productivity IT support for a lower cost than in-house staffing
AMS Services: resources.
• Application Optimization Service Delivery
• Governance Model Measurable Results
• Application Support
• Program Management All components of Infogain’s AMS solution are
• Application Maintenance
• Status Reporting designed to produce measurable results. Infogain
• DBA Support backs its solutions with guaranteed SLAs to insure
• Dual-shore/Blended Model
• Pro-active Monitoring • Flexible Resourcing commitments are met
AMS Benefits: • Outsourcing Customer Centric Business Model
• Improved Efficiency Infogain understands that businesses have differ-
Service Level Framework
Reduced Issue Volume ent service requirements. A fixed support offering
•
• Ownership Of Service
rarely addresses any company’s needs. Infogain
• Increased Responsiveness • Well-defined SLAs
is committed to working with you to address your
• Improved Quality • Quarterly Compliance Review
specific application management requirements.
• Risk/Reward System
• Reduced Costs Infogain also provides flexible terms and pricing to
support a long-term relationship.
Phase 2: Roadmap
The Roadmap phase prepares a set of trans- Infogain’s AMS Center of Excellence
formation recommendations accompanied by The Application Management Support Center
a carefully planned timeline and total-cost-of- of Excellence (COE) provides Infogain with a
ownership (TCO) model for your organization. foundation to develop and execute best practices
to support your applications through their entire
Phase 3: Implementation
Upon your agreement with the AMS Roadmap, life cycle. Through the COE, Infogain has access
Infogain will engage in a long-term program to systems, tools, best practices, and skilled
to implement the roadmap recommendations. resources. The COE enables Infogain to deliver
Infogain also provides ongoing services as. part high levels of reliable service during peak periods
of the solution defined in the roadmap of variable demand.
Infogain Corporation
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