The document outlines the Process Progression Model (PPM) approach used by Infosys BPO to transform client processes. The PPM is a roadmap that takes processes through stages of progression (P1-P3) to achieve higher maturity, measurable outcomes, and improved customer satisfaction. It uses an Assess-Define-Establish framework to understand needs, define a future state, and execute recommendations. Processes are measured across parameters and maturity is assessed using a seven-step approach to ensure comprehensive transformation.

1. THE STRATEGY COLLECTION
@Infosys_bpo #BPOstrategy
6 benefits of the Process Progression ModelTM
(PPM)
approach to transformation

2. THE STRATEGY COLLECTION
The Infosys BPO Process Progression ModelTM
(PPM) is a roadmap
that takes client processes on a journey of progression and
continuous improvement.
Irrespective of the existing state of client process / industry /
function, the model is geared to transform enterprise processes
through an evolution curve of higher process maturity, measurable
business outcomes, and enhanced client customer satisfaction.
@Infosys_bpo #BPOstrategy
6 benefits of the Process Progression ModelTM
(PPM)approach to transformation

3. THE STRATEGY COLLECTION
1
The model addresses
the complete cycle
of objectives of the
three stages of
progression for a
business process:
P1 – noiseless
processes,
P2 – process
excellence,
P3 – business
outcomes
2
PPM’s ADE
Framework is
designed to
understand needs,
define a future state
for processes, and
only then execute
process
recommendations
ASSESS, DEFINE,
ESTABLISH (ADE)
A CLEAR JOURNEYTO
TRANSFORMATION
@Infosys_bpo #BPOstrategy
6 benefits of the Process Progression ModelTM
(PPM)approach to transformation

4. 3
Processes are
measured across
5 themes and
32 extensive
parameters to track
progression levels of
an engagement
4
Whether it’s
efficiency, scalability
or compliance that’s
driving the force for
change, PPM is
designed for varied
enterprise needs
THE STRATEGY COLLECTION
PERFORMANCE
TRACKING
DASHBOARDS
UNIQUETO EACH
ENGAGEMENT
@Infosys_bpo #BPOstrategy
6 benefits of the Process Progression ModelTM
(PPM)approach to transformation

5. THE STRATEGY COLLECTION
5
Process maturity is
measured with a
seven-step approach
and a well-defined
governance
mechanism to
periodically measure
maturity levels
6
PPM is designed to
view business
processes with a
holistic view across
geographies and
functions, ensuring
global process
transformation
A FOCUS ONTHE
END-TO-END PROCESS
COMPREHENSIVE
MATURITY
ASSESSMENT
@Infosys_bpo #BPOstrategy
6 benefits of the Process Progression ModelTM
(PPM)approach to transformation

6. THE STRATEGY COLLECTION
Network with industry leaders at InfosysBPO.com/community
InfosysBPO.com/BPOFutureForward
FIND OUT MORE
READ VIEW
Blog post Infographic
READ
White Paper
6 benefits of the Process Progression ModelTM
(PPM)approach to transformation
@Infosys_bpo #BPOstrategy