Inova Solutions is a global provider of real-time performance management solutions established in 1984 and headquartered in Charlottesville, VA with national and international operations focused on contact centers. Their mission is to improve contact center performance through actionable use of real-time performance metrics and consolidated reporting using an approach that defines metrics, consolidates data, presents and alerts on analysis and actions. Their key advantage is providing a centralized view of an entire environment to improve efficiency and ease of communicating real-time performance.

1. 800.637.1077
www.inovasolutions.com
Insideinova.com

2. Global Provider of
Real-Time Performance
Management Solutions
• Established 1984
• HQ Charlottesville, VA
• National & International
• Contact Center focus
Mission: Improve contact
center performance through the
actionable use of real-time
performance metrics and
consolidated reporting.

3. Contact Center Sites

4. DEFINE
CONSOLIDATE
Inova
Approach
PRESENT
&
ALERT
ANALYSIS
&
ACTION

7. 1 Contact enter expertise and focus "The key advantage of the Inova system
is the ability to put everything together
–to have one centralized view of the
2 Real-time performance approach entire environment.“
— Citizen's Financial Group
3 Commitment to the customer
"We've seen some remarkable changes
in efficiency and the ease with which
4 Major certifications we can communicate real-time
performance. Inova's contribution to
these improvements has been
5 Scalable pricing & open architecture fundamental."
— BlueCross BlueShield
6 Array of presentation options

8. company/inova-solutions
Jim Mannion
Marketing & Partner Relations
blog.inovasolutions.com
O: 800-637-1077 x8122
M: 908-391-8461
JMannion@inovasolutions.com @inova_solutions