SlideShare une entreprise Scribd logo
1  sur  2
BSI  Word-of-Mouth Marketing – Light-LoyalsrepresentthekeySocial Media/WOM sources Hamburg, 14th September 2010
BSI Light LoyalsrepresentthemostimportantsourcesforSocial Media and Word-of-Mouth Marketing Strategies – Heavy L. withnosignificantinfluence Recently Automotive Telecommunication Light-Loyals Light-Loyals Packaged Consumer Goods Consumer Electronics Light-Loyals Light-Loyals Source: Brand Science Institute

Contenu connexe

Plus de BSI

Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...
Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...
Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...BSI
 
Motivations to Follow a Brand on Twitter – A German and US Twitter Analysis
Motivations to Follow a Brand on Twitter – A German and US Twitter AnalysisMotivations to Follow a Brand on Twitter – A German and US Twitter Analysis
Motivations to Follow a Brand on Twitter – A German and US Twitter AnalysisBSI
 
Why Social Media Projects Fail?! – A European Perspective
Why Social Media Projects Fail?! – A European PerspectiveWhy Social Media Projects Fail?! – A European Perspective
Why Social Media Projects Fail?! – A European PerspectiveBSI
 
Markets are Conversations – What drives Word-of-Mouth Marketing Today?
Markets are Conversations – What drives Word-of-Mouth Marketing Today? Markets are Conversations – What drives Word-of-Mouth Marketing Today?
Markets are Conversations – What drives Word-of-Mouth Marketing Today? BSI
 
FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA
 FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA
FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIABSI
 
How Consumers Interact with Brands in the Conversation Ecosystem
How Consumers Interact with Brands in the Conversation EcosystemHow Consumers Interact with Brands in the Conversation Ecosystem
How Consumers Interact with Brands in the Conversation EcosystemBSI
 
Nutzungsverhalten Location-Based-Services Deutschland
Nutzungsverhalten Location-Based-Services DeutschlandNutzungsverhalten Location-Based-Services Deutschland
Nutzungsverhalten Location-Based-Services DeutschlandBSI
 
WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0
 WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0 WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0
WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0BSI
 
Quantifying WOM Diffusion – Who gains, Who loses, from Viral-Videos
Quantifying WOM Diffusion – Who gains, Who loses, from Viral-VideosQuantifying WOM Diffusion – Who gains, Who loses, from Viral-Videos
Quantifying WOM Diffusion – Who gains, Who loses, from Viral-VideosBSI
 
Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...
Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...
Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...BSI
 
ViralMediaDay – Emotions in Viral Marketing
ViralMediaDay – Emotions in Viral MarketingViralMediaDay – Emotions in Viral Marketing
ViralMediaDay – Emotions in Viral MarketingBSI
 
Brand Community Forum – From Commodity to Community
Brand Community Forum – From Commodity to CommunityBrand Community Forum – From Commodity to Community
Brand Community Forum – From Commodity to CommunityBSI
 
Istrategy Conference – Don't Let Your Brand Get Lost in the Social Media Shuffle
Istrategy Conference – Don't Let Your Brand Get Lost in the Social Media ShuffleIstrategy Conference – Don't Let Your Brand Get Lost in the Social Media Shuffle
Istrategy Conference – Don't Let Your Brand Get Lost in the Social Media ShuffleBSI
 
Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.
Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.
Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.BSI
 
Social Media Success-Factors
Social Media Success-FactorsSocial Media Success-Factors
Social Media Success-FactorsBSI
 
Yelp – Learnings from Online and Offline Location Intelligence
Yelp – Learnings from Online and Offline Location IntelligenceYelp – Learnings from Online and Offline Location Intelligence
Yelp – Learnings from Online and Offline Location IntelligenceBSI
 
World Economic Forum – Going Direct „The Social and Traditional Media Mix“
World Economic Forum – Going Direct „The Social and Traditional Media Mix“World Economic Forum – Going Direct „The Social and Traditional Media Mix“
World Economic Forum – Going Direct „The Social and Traditional Media Mix“BSI
 
General Mills Going Social
General Mills Going SocialGeneral Mills Going Social
General Mills Going SocialBSI
 
Social Shopper Marketing – Walmarts Elevenmoms
Social Shopper Marketing – Walmarts ElevenmomsSocial Shopper Marketing – Walmarts Elevenmoms
Social Shopper Marketing – Walmarts ElevenmomsBSI
 
SOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCE
SOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCESOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCE
SOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCEBSI
 

Plus de BSI (20)

Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...
Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...
Warum Social Media Projekte scheitern…und warum immer mehrere Parteien daran ...
 
Motivations to Follow a Brand on Twitter – A German and US Twitter Analysis
Motivations to Follow a Brand on Twitter – A German and US Twitter AnalysisMotivations to Follow a Brand on Twitter – A German and US Twitter Analysis
Motivations to Follow a Brand on Twitter – A German and US Twitter Analysis
 
Why Social Media Projects Fail?! – A European Perspective
Why Social Media Projects Fail?! – A European PerspectiveWhy Social Media Projects Fail?! – A European Perspective
Why Social Media Projects Fail?! – A European Perspective
 
Markets are Conversations – What drives Word-of-Mouth Marketing Today?
Markets are Conversations – What drives Word-of-Mouth Marketing Today? Markets are Conversations – What drives Word-of-Mouth Marketing Today?
Markets are Conversations – What drives Word-of-Mouth Marketing Today?
 
FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA
 FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA
FRIEND ME! BEST PRACTICES FOR HARNESSING THE POWER OF SOCIAL MEDIA
 
How Consumers Interact with Brands in the Conversation Ecosystem
How Consumers Interact with Brands in the Conversation EcosystemHow Consumers Interact with Brands in the Conversation Ecosystem
How Consumers Interact with Brands in the Conversation Ecosystem
 
Nutzungsverhalten Location-Based-Services Deutschland
Nutzungsverhalten Location-Based-Services DeutschlandNutzungsverhalten Location-Based-Services Deutschland
Nutzungsverhalten Location-Based-Services Deutschland
 
WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0
 WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0 WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0
WOMDAY 07 Befindlichkeiten, Motivationen und Erwartungen der Nutzer im Web 2.0
 
Quantifying WOM Diffusion – Who gains, Who loses, from Viral-Videos
Quantifying WOM Diffusion – Who gains, Who loses, from Viral-VideosQuantifying WOM Diffusion – Who gains, Who loses, from Viral-Videos
Quantifying WOM Diffusion – Who gains, Who loses, from Viral-Videos
 
Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...
Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...
Budgetallokation auf Basis Markenpersönlichkeits- und Kaufbereitschaftsindika...
 
ViralMediaDay – Emotions in Viral Marketing
ViralMediaDay – Emotions in Viral MarketingViralMediaDay – Emotions in Viral Marketing
ViralMediaDay – Emotions in Viral Marketing
 
Brand Community Forum – From Commodity to Community
Brand Community Forum – From Commodity to CommunityBrand Community Forum – From Commodity to Community
Brand Community Forum – From Commodity to Community
 
Istrategy Conference – Don't Let Your Brand Get Lost in the Social Media Shuffle
Istrategy Conference – Don't Let Your Brand Get Lost in the Social Media ShuffleIstrategy Conference – Don't Let Your Brand Get Lost in the Social Media Shuffle
Istrategy Conference – Don't Let Your Brand Get Lost in the Social Media Shuffle
 
Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.
Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.
Real-Time Web: Markenstudie zu Einsatzmöglichkeiten von Twitter & Co.
 
Social Media Success-Factors
Social Media Success-FactorsSocial Media Success-Factors
Social Media Success-Factors
 
Yelp – Learnings from Online and Offline Location Intelligence
Yelp – Learnings from Online and Offline Location IntelligenceYelp – Learnings from Online and Offline Location Intelligence
Yelp – Learnings from Online and Offline Location Intelligence
 
World Economic Forum – Going Direct „The Social and Traditional Media Mix“
World Economic Forum – Going Direct „The Social and Traditional Media Mix“World Economic Forum – Going Direct „The Social and Traditional Media Mix“
World Economic Forum – Going Direct „The Social and Traditional Media Mix“
 
General Mills Going Social
General Mills Going SocialGeneral Mills Going Social
General Mills Going Social
 
Social Shopper Marketing – Walmarts Elevenmoms
Social Shopper Marketing – Walmarts ElevenmomsSocial Shopper Marketing – Walmarts Elevenmoms
Social Shopper Marketing – Walmarts Elevenmoms
 
SOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCE
SOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCESOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCE
SOCIAL TV STRATEGIES & The 3 SCREEN EXPERIENCE
 

Dernier

Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...lizamodels9
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 

Dernier (20)

unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 

Word-of-Mouth Marketing – Light-Loyals represent the key Social Media/WOM sources

  • 1. BSI Word-of-Mouth Marketing – Light-LoyalsrepresentthekeySocial Media/WOM sources Hamburg, 14th September 2010
  • 2. BSI Light LoyalsrepresentthemostimportantsourcesforSocial Media and Word-of-Mouth Marketing Strategies – Heavy L. withnosignificantinfluence Recently Automotive Telecommunication Light-Loyals Light-Loyals Packaged Consumer Goods Consumer Electronics Light-Loyals Light-Loyals Source: Brand Science Institute