1. IndustryReport
IGT’s Little Black Book Of
Travel ACRONYMS

2. © InterGlobe Technologies Ltd. 2011: www.igt.in
The following glossary of acronyms should help you to become familiar with some of the terms used in
the world of travel & outsourcing.
A B C D F G H I J K L M N O P Q R S T U V W X Y Z
A
AAD Agent Automated Deduction
ABC Advanced Booking Charters
ACK Acknowledge
ACM Agency Credit Memo
AD Agent’s Discount
ADB Advice if Duplicate Booking
ADS Alternate Distribution System
AFA Association of Flight Attendants
AFT Actual Flying Time
AGT Agent
AKA Also Known As
Amadeus A global travel distribution system
AMEX American Express
APAC Asia Pacific
APEX Advance Purchase Excursion Fare
API Application Programming Interface
Apollo A global travel distribution system
ARC Airline Reporting Corporation
ARNE Automatic Refunds and Exchange
ASP Area Settlement Plan
ATB Automated Ticket/Boarding pass
ATFDS Automated Ticket and Fare Determination System
ATO Airport Ticket Office
ATP Airline Tariff Publishing Company
ATPCO Air Traffic Publication Company
B
BIC Bank Identifier Code
BPO Business Process Outsourcing
BPR Boarding Pass Reserved
BSP Bank Settlement Plan
BTO Business Transformation Outsourcing
C
CBI Computer Based Instruction
CC Captive Center
CMM Capabilities Maturity Model
CRM Customer Relationship Management
CRO Central Reservation Office
CRS Computer Reservation System
CSF Critical Success Factors
CSR Corporate Social Responsibility
CSV Creating Shareholder Value
CTO City Ticket Office
CTP Common Ticketed Point
CTR Click Through Rate

3. © InterGlobe Technologies Ltd. 2011: www.igt.in
D
DRS Direct Reference System
DT Decision team
E
EBT Electronic Booking Tool
ECBS European Committee for Banking Standards
EDI Electronic Data Interchange
EIS Enterprise Information Services
EMEA Europe, Middle East and Africa
ERM Employee Relationship Management
ERP Enterprise Resource Planning
ERSP Electronic Reservations Service Provider
ETDN Electronic Ticket Delivery (distribution) Network
EVA Economic Value Add
EZS easySABRE
F
FFP Frequent Flyer Program
FIM Flight Interrupt Manifest
FTE Full-Time Equivalent
FUD Fear, Uncertainty, and Doubt
G
Galileo A global travel distribution system
GDS Global Distribution System
GETS Gabriel Extended Travel Services
GFS Government Filing System
GNR Guest Name Record
GWS Galileo Web Services
H
HAS Host Access Server
HCM Hardware Configuration Management
I
IAPA International Air Passenger Association
IAR Interactive Agent Reporting System
IATA International Air Transport Association
IATAN International Airlines Travel Agents Network
IBAN International Bank Account Number
IBE Internet Booking Engine
IGT InterGlobe Technologies
IGTS InterGlobe Technologies Solutions
IPR Intellectual Property Rights
IP Intellectual Property
ISO International Standard Operations
ISP Internet Service Provider
ITTA Independent Travel Technology Association

4. © InterGlobe Technologies Ltd. 2011: www.igt.in
K
KAP Knowledge Acquisition Process
KPI Key Performance Indicators
L
LCC Low Cost Carrier
M
M&A Mergers and Acquisitions
MMR Monitor, Measure, and Report
MSA Master Service Agreement
MSE Multisource Environment
N
NGGF Next Generation GlobalFares
NIBS Neutral Industry Booking System
O
OBT Online Booking Tool
ODC Offshore Dedicated Center
OLA Operating-Level Agreement
OMT Operations Management Team
P
PARS® A former computerized reservation system
PATA Pacific Asia Travel Association
PITA Professional Internet Travel Alliance
PMI Program Management Institute
PMO Project Management Office
PNR Passenger Name Record
PNSC Passenger Network Services Corporation
POC Proof of Concept
PPR Passenger Profile Record
PT’s Problem Tickets
PWS Personal Web server
R
RFA Request For Application
RFI Request For Information
RFP Request For Proposal
RFS Request For Service
RLOC Record Locater Number
ROI Return On Investment
ROM Rough Order Of Magnitude
ROO Return On Outsourcing

5. © InterGlobe Technologies Ltd. 2011: www.igt.in
S
SABRE Global Distribution System
SCM Service Change Management
SCM Software Configuration Management
SIPP Standard Interline Passenger Procedures
SLA Service Level Agreement
SLT Senior Leadership Team
SMO Service Management Office
SOW Statement Of Work
STP Shared Travel Platform
Super PNR Super Passenger Name Record
SVM Shareholder Value Management
T
T&C Terms and Conditions
TAAD Travel Agent Automated Deduction
TCO Total Cost of Outsourcing/Ownership
TIA Travel Industry Association
TIAA Travel Industry Association of America
TIAC Travel Industry Association of Canada
TIDS Travel Intermediary Designator Service
TLT Technology Leadership Team
TravelSky A Chinese global travel distribution system
TSI Travel Service Intermediary
TSIA Travel Service Intermediary Agency
TU True-Up
U
URL Universal Resource Locator
V
VBM Values-Based Management
VDT Video Display Terminal
VMO Vendor Management Office
VOB Version Object Base
VST Vendor Selection Team
W
WATA World Association of Travel Agents
WATS Wide Area Telephone Service
Worldspan A computerized reservation system
WTO World Tourism Organization
WTTC World Travel and Tourism Council

6. InterGlobe Technologies (IGT) is a leading BPO & IT Services provider committed to
delivering innovation and business excellence across the entire spectrum of the travel,
transportation and hospitality domain.
Ranked amongst the World’s Top 3 Travel Technology Solutions providers, the
company offers integrated Application Development and Maintenance, Call Center
Services, Back Office Services, Consulting Services and Solution Frameworks to the
travel industry worldwide.
InterGlobe Technologies Pvt. Ltd.
InfoTech Centre, 2nd Floor
14/2, Old Delhi-Gurgaon Road
Dundahera, Gurgaon – 122016
Haryana, India
T +91 (0)124 458 7000
F +91 (0)124 458 7198
www.igt.in
© InterGlobe Technologies Ltd. 2011: www.igt.in