Intuit's Alissa Briggs, senior user experience manager and principal designer, and Raman Hansi, principal experience design researcher and innovation catalyst, shared this presentation at SXSW Interactive 2014, detailing how they brewed a “UX love potion” to transform teammates and stakeholders into advocates to create the 5-star Intuit Snap Payroll app. Also follow Alissa (@alissadesigns), Raman (@rums813) and Intuit (@IntuitInc) on Twitter.

1. INFLUENCING THROUGH
COLLABORATION
UX LOVE
POTION
#UXLove

2. Alissa Briggs
Sr. Manager & Principal Designer
@alissadesigns

3. Raman Hansi
Principal Design Researcher
@rums813

4. Payroll

5. UX LOVE
POTION

6. Get personal
Go beyond roles
Embrace customers

7. Get personal
Embrace customers
Go beyond roles

13. Get personal
Embrace customers
Go beyond roles

14. Meet them where they are
Get personal

15. Meet them where they are
Find common interests
Get personal

16. Meet them where they are
Find common interests
Build relationships over time
Get personal

17. Get personal
Embrace customers
Go beyond roles

22. Get personal
Embrace customers
Go beyond roles

23. Start small
Embrace customers

24. Start small
Provide guidance and support
Embrace customers

25. Embrace customers
Start small
Provide guidance and support
Make it ongoing

26. Get personal
Embrace customers
Go beyond roles

33. Get personal
Embrace customers
Go beyond roles

34. Personalize their invitation
Go beyond roles

35. Personalize their invitation
Be a facilitator
Go beyond roles

36. Personalize their invitation
Be a facilitator
Go beyond your own role
Go beyond roles

37. Get personal
Embrace customers
Go beyond roles

38. Single
senior
leader

39. Team
thinking
about
senior
leader
as
SBO

40. Bunch
of
leaders,
sad

41. Bunch
of
leaders,
happy

42. Smiling
faces
with
heart

43. Get personal
Embrace customers
Go beyond roles

44. Alissa Briggs
@alissadesigns
Alissa_Briggs@intuit.com
Raman Hansi
@rums813
Raman_Hansi@intuit.com