Digital India Program Study to transform India into a digitally empowered society and knowledge economy

1. D I G I T A L I N D I A
DIGITAL INDIA
A program to transform India into a digitally
empowered society and knowledge economy

2. D I G I T A L I N D I A
Background
 Digital India is an ambitious program of Government of India projected at Rs
1,13,000 crores.
 The existing/ ongoing e-Governance initiatives would be revamped to align them
with the principles of Digital India.
 The National e-Governance Plan (NeGP) has been formulated by the Department
of Electronics and Information Technology (DEITY) and Department of
Administrative Reforms and Public Grievances (DARPG).
 The project is slated for completion by 2019. A two-way platform will be created
where both the service providers and the consumers stand to benefit. The
scheme will be monitored and controlled by the Digital India Advisory
group which will be chaired by the Ministry of Communications and IT.

3. D I G I T A L I N D I A
Visions
Make all Government services accessible to the common man
 Services to reach the locality Services to reach the locality „
 Use common service delivery outlets
 Ensure efficiency, transparency & reliability of services „
 Provide services at affordable costs
 Goal is to realize basic needs of the common man „
 Scale up investment with support from state governments and private
partners

4. D I G I T A L I N D I A
Focus Areas
 Public Service Delivery
• Process Re Process Re-engineering & Change Management engineering are
critical
• Radically change the way government delivers services
 Decentralized Implementation
• Centralized initiative but decentralized implementation framework
• Project Implementation in Mission Mode
• Empowered Mission Teams & professionals & domain people

5. D I G I T A L I N D I A
Models for e-Governance
Primarily there are four e-Governance models:
 Government to citizens (G2C)
 Government to government (G2G)
 Government to employees (G2E)
 Government to business (G2B)

6. D I G I T A L I N D I A
Mission Mode Projects Approach
 Central (Federal) Projects „
 State Projects State Projects „
 Integrated Projects

7. D I G I T A L I N D I A
Central (Federal) Mission Mode Projects
 „Banking „
 Central Excise & Customs „
 Income Tax (IT) „
 Insurance
 MCA21 (Corporate Affairs)
 National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID) „
 Passport, Immigration & Visa Passport
 Pension
 e -OFFICE

8. D I G I T A L I N D I A
State Mission Mode Projects
 Agriculture
 Commercial Taxes
 e -District
 Employment Exchange
 Land Records
 Urban Local Bodies (Municipalities) „
 Rural Local Bodies ( Panchayats) „
 Police „
 Property Registration
 Road Transport
 Treasuries

9. D I G I T A L I N D I A
Integrated Mission Mode Projects „
 CSC (Common Service Centers) „
 e -BIZ (Business facilitation) (Business facilitation) „
 e -COURTS „
 e -Procurement Procurement „
 Electronic Data Interchange (EDI) For Trade (e -Trade) „
National e National e -governance Service Delivery
governance Service Delivery Gateway Gateway „
 India Portal ( www.india.gov.in www.india.gov.in )

10. D I G I T A L I N D I A
222 Services provided (out 0f 252 planned)
Over 11 Cr e-Txns/month
(from Jan’14-July’14)

11. D I G I T A L I N D I A
Nine Pillars of Digital India
4. E-Governance –
Reforming government
through Technology
7. Electronics
Manufacturing –
Target NET ZERO Imports
1. Broadband
Highways
5. eKranti –
Electronic delivery of
services
2. Universal Access
to Phones
8. IT for Jobs
9. Early Harvest
Programmes
3. Public Internet
Access Programme
6. Information for All

12. D I G I T A L I N D I A
Estimated Costs and Impacts
Overall Costs of Digital India
~ Rs 100,000 Cr in ongoing schemes (only DeitY, DOT & not incl. those in other line Ministries)
~ Rs 13,000 Cr for new schemes & activities
Impact of Digital India by 2019


•
•
•
•
•
•
•
•
•
Broadband in 2.5 lakh villages, universal phone connectivity
Net Zero Imports by 2020
400,000 Public Internet Access Points
Wi-fi in 2.5 lakh schools, all universities; Public wi-fi hotspots for citizens
Digital Inclusion: 1.7 Cr trained for IT, Telecom and Electronics Jobs
Job creation: Direct 1.7 Cr. and Indirect at least 8.5 Cr.
e-Governance & eServices: Across government
India to be leader in IT use in services – health, education, banking
Digitally empowered citizens – public cloud, internet access

13. D I G I T A L I N D I A
Challenges & Changes Needed
 Program on this scale never conceived
• Each Pillar/program has own challenges
• Human Resource Issues
• NIC - not equipped for a fraction of this task (obsolesce) - needs revamping & restructuring
• DeitY – needs program managers – at least 4 more officers at senior levels
• Ministries – Need a Chief Information Officer / Chief Technology Officer (CIO/CTO)
 Could begin with CIOs 10 major Ministries
 Can be anyone – from within or outside government
 To be patterned as AS & FAs – dual reporting
• Financial Resource Issues
• Mostly structured around ongoing programs : Better focus, need some restructuring
• Some others are process improvements or better utilisation of resources
• A few new programs may be needed – particularly in Electronics manufacturing and Skill Development
 Coordination Issues
• Program covers many other departments
• Need commitment and effort
• Leadership and support critical for success

14. D I G I T A L I N D I A
Moving Forward
• Despite the challenges, the program is very ambitious and something that
will indeed take India to the next level in terms of governance and attracting
business. Of course, this also has a huge potential to create jobs!
• The Digital India project that aims to offer a one-stop shop for government
services would use the mobile phone as the backbone of its delivery
mechanism.
• The government hopes the Rs 1.13-lakh crore initiative that seeks to
transform India into a connected economy to also attract investment in
electronics manufacturing, create millions of jobs and support trade