1. Balanced Scorecard for the
agile enterprise
Asheesh Mehdiratta
Pitney Bowes

2. Me?
www.agiletour.org

3. Enterprise ?
www.agiletour.org 3

4. Strategy : GO NORTH !
www.agiletour.org 4

5. Do you know?
???
???
www.agiletour.org

6. I Measure !
Balanced Scorecard
www.agiletour.org

7. Hmm… are you sure ?
www.agiletour.org

8. Constant ?
www.agiletour.org

9. New kid ?
www.agiletour.org

10. What’s Your Frequency?
Business User
Value Orientation
Operational Future
Excellence Orientation
Agile Balanced Scorecard
www.agiletour.org 10

11. Business Value
Major releases per quarter
Features per release
Product Backlog burndown
Technical Debt burndown
Product flexibility
www.agiletour.org 11

12. User Orientation
Net promoter score
# Service calls
Service calls cycle time
Customer Survey response%
#Defects reported (Live/Beta)
www.agiletour.org 12

13. Operational Excellence
#Features/developer/release
#Projects completed +/-2 sprint
# Field issue resolution ~30 days~
% Tests passing / daily builds
Cycle time & waste removed
www.agiletour.org 13

14. Future Orientation
Employee engagement score
# New Competency/employee
# Training hours/employee
# Cross functional teams
www.agiletour.org 14

15. and some simple scores…
#Roles ^ # Rules
Time to Value
New Partnerships
Customer driven innovations
www.agiletour.org 15

16. www.agiletour.org

17. Email: asheesh.mehdiratta@gmail.com
Blog: http://agilejourneys.blogspot.com
Twitter: @amehdiratta
Skype: amehdiratta

18. Credits
Esther Derby and Mike Cohn
Photo credits:
Sonicstate.com
soundexchange2.com
creditrepairentourage.com
freecircuitdiagrams4u.blogspot.com
chart-magic.com
karisburton.wordpress.com
getodd.com
Tutorialspoint.com
05/11/10 www.agiletour.org