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Business Intelligence Planning Maximizing the Performance of Your Data
Topics ,[object Object],[object Object],[object Object],[object Object]
KSA Overview ,[object Object],[object Object],[object Object],MINNEAPOLIS DUSSELDORF PARIS BARCELONA GURGAON NEW YORK PHILADELPHIA PRINCETON ATLANTA TOKYO HONG KONG SHANGHAI LONDON ALTRINCHAM BANGALORE NETHERLANDS MONTERREY MEXICO CITY DENVER SAN FRANCISCO LOS ANGELES
KSA Overview ,[object Object],MANAGEMENT CONSULTING GROUP, PLC KURT SALMON ASSOCIATES Ineum ProudFoot Health Care  Group Consumer Products Group Capital Advisors Strategy Services Facility Services IT Services Operations Planning
Retail and Consumer Products Group ,[object Object],Reduced markdowns by 30%, while decreasing stock-outs by 40% Improved margin performance by 12% Decreased store handling cost per unit by 30% Improved EBIT by 10% ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The KSA Consumer Products Group provides management advisory services to global retailers to grow business, create efficient supply chains, deploy technology and improve margins.
Health Care Group ,[object Object],[object Object],[object Object],[object Object],The KSA Health Care Group provides management advisory services in facility performance, strategy, operations and information technology. The practice is one of the country’s most experienced resource to the health care industry.
KSA Health Care Group Master Planning Functional and Space Programming New Building Activation Strategic Operational Visioning Process Assessment and Design Operating Cost Management Strategic Planning Vendor Selections Business Intelligence Implementation Oversight Strategic Planning Financial Advisory Services Clinical Program Planning and Forecasting Organization and Governance Deep functional skills and expertise
KSA Health Care Group Integrating skills to create tailored and complete solutions for our client’s challenges Recommended solutions are based on our extensive expertise and experience. We evaluate your  specific challenge from a range of perspectives.
Jason D. Oliveira, MBA Partner Information Technology Services ,[object Object],[object Object],[object Object],Education Master of Business Administration (Healthcare) Baruch College / Mt. Sinai School of Medicine, NY Bachelor of Science (Computer Systems Design) Baruch College, NY Speaker, Writing, Media Advance for Health Information Executives, KSA Catalyst, Insights & Outlook, College of Health Care Information Executives, Health Information Management Systems Society, Hospital Financial Management Association, GE, The Electronic Patient Record conference, Journal of Healthcare Information Management, The Center for Business Innovation  Selected Clientele   Children’s National Medical Center, D.C. Dartmouth-Hitchcock Medical Center, NH Hospital for Special Surgery, NY   MCIC Vermont, Atlanta, GA   Novation, TX PeaceHealth, OR/WA/AK Santa Clara Valley Health and Hospital, CA Texas Children’s Hospital, TX University of North Carolina Health Care, NC Trinity Health, MI  VHA Inc., TX Yale New Haven Health, CT Business Intelligence Practice Leader 212.508.8311 (P) 917.742.2784 (M) [email_address] 650 Fifth Avenue 30thFloor New York, NY 10019
Information Challenges
Today’s challenges in delivering actionable insight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Information void limits business initiatives  Performance Improvement Customer Relationship Management Product Portfolio Management Revenue Enhancement Cost reduction INFORMATION VOID As organizations devise and pursue their business initiatives, they are finding that their information architectures are rigid, strained, and inadequate.
Need to shift the curve The cost and effort of the data value chain – from acquiring to actionable insights – is an onus for many organizations… Data Collection Data Reporting Data Analysis Performance Improvement Current Effort Ideal Effort … Conventional wisdom is that 70% of the effort is processing information, and 30% is actually applying the information to planning, operations and decisions.
Decision maker’s perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Lack of Actionable Insight People Process Technology Policy
Information technology’s perspective ,[object Object],CRM ISIS G/L A/P Operational informational Data Extract Programs Data Extract Programs DB2 SAS Access Excel FINANCE USERS MARKETING USERS
Converging needs Information Users ,[object Object],[object Object],[object Object],[object Object],Information Managers ,[object Object],[object Object],[object Object],[object Object],It is at the convergence of information user’s and information manager’s perspectives that next-generation information architectures must be planned for.
Methodology and Approach
Process for information architecture planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PLAN DESIGN DEPLOY
The project lifecycle Plan Architecture Design Logical Design Technology Tools Enterprise Wide Functional Design Deployment Maintenance Iterative Program Management DEPLOY PLAN DESIGN DEPLOY
Step 1: Plan
Becoming an Intelligent Organization PLAN DESIGN DEPLOY BUSINESS  INITIATIVES DATA  WAREHOUSING DECISION SUPPORT BUSINESS INTELLIGENCE Sharing  Learning Innovation Performance Improvement Customer Relationship Management Product Portfolio Management Revenue Enhancement Cost Reduction Intelligent Organization Organizing and exploiting data is the foundation for enabling business initiatives and becoming an ‘intelligent organization’.
Creating the Roadmap ,[object Object],PLAN DESIGN DEPLOY Where do we want to be? Where are we today? How do we get there? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],KSA works closely with you to raise the critical questions, explore the full range of vision and possible innovation, and develop recommendations that can be implemented.
Where do we want to be? ,[object Object],PLAN DESIGN DEPLOY Where do we want to be? KSA gains input from project sponsorship and leadership for a ‘lay of the land’ and then provides targeted white papers and executive education sessions to start an informed visioning process. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where do we want to be? ,[object Object],PLAN DESIGN DEPLOY To achieve established objectives, information disciplines will need to be matured Applied Informatics Data Governance Information Quality Efficiently Organized Data Decision Support Tools Rich Operational Sources Skilled & Organized Resources INFORMATION DISCIPLINES CORPORATE OBJECTIVES Innovation Managed Knowledge Efficient Operations Where do we want to be? KSA facilitates visioning and alignment with corporate objectives – what does Aramark  most  want to accomplish through information and analytics? Real-time Decisions Ideal Client Relationships
Assessing the Current State ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PLAN DESIGN DEPLOY IT Process Benchmark Comparison Discipline Governance Data Quality Data Org/DW Architecture Development Delivery Support Org 0  1  2  3  4  5 L H M H H H H Current State Assessment Comparative  Benchmark – Managed Services Better Than or Equal to Benchmark Somewhat Behind Benchmark Seriously Behind Benchmark Recommended Priority (High, Medium, Low) H/M/L KEY Where are we today? Our comprehensive evaluation determines which disciplines need to be matured to achieve best practices in data management, business intelligence and analytics. We also compare your performance against key industry benchmarks. .
Assessing the current state ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PLAN DESIGN DEPLOY Data and analytics are but tools, process and performance improvement are the ultimate objective. KSA has delivered quick-win improvements in back office processes.  KSA applies our depth and breadth of process transformation to diagnose and benchmark leading practices of back office functions. Identified savings ‘pay for themselves’.
How do we get there?  ,[object Object],PLAN DESIGN DEPLOY Applied Informatics Data Governance Data Quality Efficiently Organized Data Decision Support Tools Rich Operational Sources Skilled & Organized Resources Information Disciplines Corporate Objectives First Leap Initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],0  1  2  3  4  5 x` x` x` x` x` x` Maturity Level Low High - Current State - First Leap Innovation Real-time Decisions Managed Knowledge Efficient Operations Ideal Client Relationships
How do we get there?  ,[object Object],PLAN DESIGN DEPLOY MEASURE & MONITOR KPI, Dashboards, Benchmarks, Reporting EVALUATE Six Sigma, Root Cause Analysis, Fishbone  IMPROVE PROCESSES Simplify, Align, Interconnect,  Standardize, Stabilize, Train Data Management Methodology Decision Support Skilled People Monitor, evaluate and improve performance with methodology, data, decision support, and skilled resources
Determining where to begin ,[object Object],Business Alignment – Critical Initiatives Feasibility High Highest &  Quickest  ROI Low Bubble Size = Expected ROI Low High Medium Food Supply Chain BAM Apparel HR Facility CRM PLAN DESIGN DEPLOY Finance
Convert potential into performance ,[object Object],PLAN DESIGN DEPLOY Detailed concepts are presented and evaluated based on opportunities, current investments, timeline, expected ROI, and alignment with business initiatives.  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 2: Design
Design the future state ,[object Object],PLAN DESIGN DEPLOY Plan Architecture Design Logical Design Technology Tools Functional Design Deployment Maintenance Program Management Enterprise Wide Iterative
Designing governance and support services ,[object Object],PLAN DESIGN DEPLOY Corporate and Strategic Initiatives Data Management Governance Organization,  Leadership, Management and Decision Making FUNCTIONAL PILLARS SERVICES Business and Technology Teams Data Architecture Data Services Data Sources Data Integration  Project Management Access Control Application Support Applied Analytics Services Data Quality Training Data Models / Lexicon Architecture Data Models Data Quality Reporting and Analytics Project Management Policies
Designing the information architecture ,[object Object],PLAN DESIGN DEPLOY ERP Oracle SCM HR Operations ISIS SQL – Server Notes Budgets Custom Mainframe SAS Cost Reports Contract monitoring MS - Windows MS - Excel Acquisition Services Data Staging Services - Extraction - Transformation - Load - Cleansing Data Staging  Administration  - Job/Process Control - Job/Process Monitoring - Metadata exchange - Data Modeling Load Files Metadata Exchange Data Warehouse Organization Services Metadata Services  - Source/Target Models - Business Definitions - Audit Statistics - Performance Statistics - ETL Statistics Metadata Repository Data Services - Bulk Data Loader - Aggregation Management - Index Management - Audit Statistics - DBA Administrator - Security Administration Data Warehouse Administration  - Data Modeling - Data Access Tool Mgmt. - Data Base Administrator - Data Staging Administration Consumption Services Data Mart OLAP MDB Data Mart RDBMS Data Access Services - Report Library Management - Report Distribution - Report Scheduling - OLAP Cube Refreshing - Query Management - Aggregation Management - Security Verification - Metadata Navigation Program  Evaluation OLAP MDB Performance Based Budgeting RDBMS Planned Services -Web Reporting - Web OLAP - Data Mining
A functional perspective ,[object Object],PLAN DESIGN DEPLOY Corporate Data Warehouse ERP CIS ISIS Excel HR Performance Measures, Scorecards, Reports, Analyses, Alerts Goals & Objectives Peer Benchmarks Strategy Map Planning Cycle  Management Financial Consolidation  Compliance  Reporting Revenue Cycle Financial Management LOB Service Management Revenue Modeling Contract Lifecycle Management SLA Cost Accounting Budgeting Forecasting Product Line  Management Data Management Foundation Planning Monitoring Taking Action Etc. G/L
Evaluating technology tools ,[object Object],PLAN DESIGN DEPLOY KSA has extensive marketplace intelligence and a proven objective approach to evaluation and acquisition of technology solutions
Logical design – proof of concept ,[object Object],PLAN DESIGN DEPLOY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Functional design ,[object Object],PLAN DESIGN DEPLOY How do people really work, what steps do they take, what processes do they manage, what data is required and how best should it be delivered?
Step 3: Deploy
Maintaining and improving the future state ,[object Object],Plan Architecture Design Logical Design Technology Tools Functional Design Deployment Maintenance Program Management PLAN DESIGN DEPLOY Enterprise Wide Iterative
Maintenance ,[object Object],PLAN DESIGN DEPLOY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Avoiding anything less then success ,[object Object],PLAN DESIGN DEPLOY The right tool for the right user ,[object Object],[object Object],[object Object],[object Object],[object Object],Operations Management DM, Ad-hoc,  Query Self-Service, data visualization, drill-down, EIS, DSS, Packaged Guided Analytics ‘ Push’, No Effort, Embedded Analytics, Business Activity Monitoring, Alerts Analysts
Client Base
Just ask our clients
Why KSA? ,[object Object],FULL TEAM COVERAGE … requires a partner with experience in… APPROACH /  METHODOLOGY RESOURCE SKILLSET PROJECT EXPERIENCE INDUSTRY INSIGHT The process must  not  be academic.  The approach taken must incorporate a rapid and pragmatic approach that provides fast answers, access to depth of experience, open processes, and pragmatic solutions.  The depth of experience and industry knowledge of KSA’s consultants is unrivaled amongst its competition in the healthcare and retail space – analytics, IS operations, infrastructure, supply chain, BI, governance. As a direct consequence of KSA’s focus on the IT planning and BI service offering, it has built a set of extremely current trends, best practices, methodologies, and toolkits that Aramark can leverage. A vertical industry focus on healthcare as well the organizations that provide services to it.  With our MCG partner Ineum, we provide deep functional expertise in information architectures garnered from other leading edge industries.  “ Real World” Pragmatism Deep Consultant Experience Track Record of Success Specific Industry Focus

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KSA Business Intelligence Qualifications

  • 1. Business Intelligence Planning Maximizing the Performance of Your Data
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. KSA Health Care Group Master Planning Functional and Space Programming New Building Activation Strategic Operational Visioning Process Assessment and Design Operating Cost Management Strategic Planning Vendor Selections Business Intelligence Implementation Oversight Strategic Planning Financial Advisory Services Clinical Program Planning and Forecasting Organization and Governance Deep functional skills and expertise
  • 8. KSA Health Care Group Integrating skills to create tailored and complete solutions for our client’s challenges Recommended solutions are based on our extensive expertise and experience. We evaluate your specific challenge from a range of perspectives.
  • 9.
  • 11.
  • 12. Information void limits business initiatives Performance Improvement Customer Relationship Management Product Portfolio Management Revenue Enhancement Cost reduction INFORMATION VOID As organizations devise and pursue their business initiatives, they are finding that their information architectures are rigid, strained, and inadequate.
  • 13. Need to shift the curve The cost and effort of the data value chain – from acquiring to actionable insights – is an onus for many organizations… Data Collection Data Reporting Data Analysis Performance Improvement Current Effort Ideal Effort … Conventional wisdom is that 70% of the effort is processing information, and 30% is actually applying the information to planning, operations and decisions.
  • 14.
  • 15.
  • 16.
  • 18.
  • 19. The project lifecycle Plan Architecture Design Logical Design Technology Tools Enterprise Wide Functional Design Deployment Maintenance Iterative Program Management DEPLOY PLAN DESIGN DEPLOY
  • 21. Becoming an Intelligent Organization PLAN DESIGN DEPLOY BUSINESS INITIATIVES DATA WAREHOUSING DECISION SUPPORT BUSINESS INTELLIGENCE Sharing Learning Innovation Performance Improvement Customer Relationship Management Product Portfolio Management Revenue Enhancement Cost Reduction Intelligent Organization Organizing and exploiting data is the foundation for enabling business initiatives and becoming an ‘intelligent organization’.
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  • 44. Just ask our clients
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