When did you last challenge yourself to learn more, listen more… share more? As you develop so will your staff. As you expand your horizons so will your staff. As you evolve so will your relationships with all around you: customers, staff family and friends. This session is loaded with simple paths to achieving these goals and well as others designed specifically for YOU!

1. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Session#:
LD317
Title:
Professional Development and Employee Motivation
Scheduled For: Wednesday, Round Eleven, 4:45 – 5:45 PM
Presented By: James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB
National Operations Manager - Chubb
Canon Business Process Services, Inc.
Paul Dreifuss, CMDSM, MDC, MDP
Senior Site Manager
Budd Larner, P.C.
Canon Business Process Services, Inc.
Facilities & Services Director
Please be courteous to others and turn
all communication devices to silent mode

2. Professional Development
and Employee Motivation
• How would you define professional development?
• How would you define motivation?
• What happens when your staff is motivated?
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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3. MAILCOM 2014 - Atlantic City, NJ. – February 10-13

4. Professional Development
and Employee Motivation
Professional Development:
Skills required for maintaining a specific career path including skills related to
personal development.
Training to keep current with changing technology and practices in a
profession and broadening the concept of lifelong learning.
Motivation:
The act or process of giving someone a reason for doing something; the act or
process of motivating someone.
The condition of being eager to act or work.
A force or influence that causes someone to do something.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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5. Professional Development
and Employee Motivation
• How many have continued your credentialed education?
– Four Year college courses
• In person
• Online
• Evening
– Community colleges
– CEU courses
– HS adult education courses
• Dance, Technology, Interests
How many of you encourage staff to expand their
education?
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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6. Professional Development
and Employee Motivation
• How many have continued your and your staff’s general
education?
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Company training?
Reading concept specific matter?
Associations (MSMA and PCC, etc.)
Your own network group
Tours, networking,
Seminars
Publications
MAILCOM
Certificate tracks
Networking
Self development books
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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7. Professional Development
and Employee Motivation
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How do you market yourself?
How do you market your staff and what they achieve?
How do you market what the team achieves?
To whom?
•
How does your staff market itself?
– Quarterly Volume Reports and analysis
– Workflow Analysis and trend reports
– Received email compliments
– Detailed task list
– Defaults (Errors in process)
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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8. Professional Development
and Employee Motivation
• How many of you have volunteered for community
programs?
• How many include your staff in some?
• PTA
• Community Outreach
• Reading
• Tutoring
• Sports
• Clean UP/Community Projects
• Fundraising project for Not-for Profits
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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9. Professional Development
and Employee Motivation
• All experiences produce new potentials within you:
– expansion of knowledge; new perceptions; expanded
processes to problem solve, observe, think, respond
• How open are you to these new experiences?
• How willing are we to “see” and “listen” and “take to
heart” will allow you, your staff, your family to grow
with you, both personally and professionally.
• List how your experiences have changed your
outlook, your life, your abilities:
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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10. Professional Development
and Employee Motivation
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Paul Dreifuss, CMDSM, MDC, MDP
Senior Site Manager, Canon Business Process Services
Facilities & Services Director, Budd Larner, P.C
National MSMA Board Member
Member NJ MSMA Chapter
Member Greater NJ PCC
Director, NJ Legal Managers Group
Member IFMA
Graduated college, 2005
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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11. Professional Development
and Employee Motivation
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James P. Mullan, CMDSM, EMCM, MDC, MDP, CSSGB
CBPS National Operations Manager – Chubb & Son
National MSMA Board Member
President, Metro NJ NY MSMA Chapter
Industry Co-Chair - Greater NJ PCC
PCCAC Membership Committee (PCC Toolkit)
Graduated High School 1969
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

12. Professional Development
and Employee Motivation
QUESTIONS???
THANK YOU!!!!
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

13. Professional Development
and Employee Motivation
James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB
National Operations Manager - Chubb
Canon Business Process Services, Inc.
15 Mountain View Road
Warren, NJ 07059-6711
Tel 908-903-2869 / Cell 201-779-9355
www.cbps.canon.com
jmullan@cbps.canon.com
jmullan@chubb.com
Paul Dreifuss, CMDSM, MDC, MDP
Senior Site Manager
Canon Business Process Services, Inc.
A Canon Group Company
Facilities & Services Director
Budd Larner, P.C.
150 John F Kennedy Pkwy
Short Hills, NJ 07078-2709
(phone) 973-315-4474
(cell) 973-220-0252
(fax) 973-315-4438
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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