2. What Are Core Values ?
These are the organisation’s essential & enduring general
guiding principles; for the conduct & behaviour of the
members of the organisation in realising the vision.
2
Infact the members of the organisation believe, demonstrate &
propagate the Values of the organisation in their daily organisation
life & behaviour.
They are desirable state rather than existing state.
3. Core Values
• Commitment to Excellence
3
• Openness, Fairness and Trust
• Customer Focus
• Team Spirit
4. Commitment to Excellence- ‘Practices That Fulfill The Value’
4
S. No. Practices Status of Internalisation
1
Adapts continuously to dynamic work
environment
•Maximum Output with Minimum Resource
•Approach on Team Working
2
Accepts new challenges with confidence
•competitive Work Environment
•Cost Effective
•Minimum input & Maximum Output
3
Asks for help when required
• Working as a Team on Cost effective measure
•Monthly Forge Cluster Meeting - Sharing Working
culture
4
Demonstrates ownership for self development Job Rotation practices at Heat Treatment & IP -1 in all
area.
5. Commitment to Excellence- ‘Practices That Fulfill The Value’
5
S.No. Practices Status of Internalisation
1
Shows awareness of impact of own behaviour on others
MAD Practices
Employees Satisfaction Survey
Exit Interview Feedback System
2
Listens actively Daily Morning Meeting
Open house Session
3
Walk - the - Talk Daily Morning Plant Visit by Unit Head,
Operational Head & HR Head.
4
Avoid Re-working. Do things Right the first time
Focus on Process Quality Approach. We are
using concept PDCA . 60 % focus on “P” Planning
part.
5
High focus on Quality ensures defect free delivery to
Customers
Stage Wise inspection at all Process Level.
100 % final inspection before dispatch.
We have all type of QA Checking instrument as
per Customer requirement.
6. Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
OPENNESS :
6
S.No. Practices Status of Internalisation
1
People have free Access to Senior Management
We have open door policy concept.
Any employees can discuss with Unit head at
any time
2
People are encouraged to express their views
Monthly Suggestion Scheme
Monthly Open house Session
Monthly Cluster Meeting at various topics
3
Work toward addressing everyone by first name
Implemented at Same level & Designation.
7. Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
FAIRNESS :
7
S.No. Practices Status of Internalisation
1
Treat people equally in terms of transparent
decisions/policies
Sure , all Policies implemented with no
biasness or Partiality
2
Each Function should be driven by systems &
procedures
Yes , TS -16949 & EMS 18001 & OHSAS
-18001 Followed with 100% compliance on
System adherence.
3 Prompt attention & redressal of genuine grievances
We have Grievance handling committee
which meet periodically.
Compliant register Monitoring
8. Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
8
TRUST :
S.No. Practices Status of Internalisation
1
Have consistent & genuine behaviour
In Open house session we discuss.
2
Be Honest in all your dealings
Yes
3
Honour the promises , commitment made & revert timely
if some obstacle comes in the way
Monthly Best Suggestion award
Monthly best & worst Team
Weekly DWM review mechanism
9. Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
TRUST :
9
S.No. Practices Status of Internalisation
1
Senior Executives should pose Trust in their team
members
Sure , We have Team Work which caused
Focused approach in this competitive
environment
2
Empowerment of employees
Monthly Departmental wise Presentation
Job Rotation
Training & Development
3
Be Trust worthy
Yes
4
Stick to your Values even under trying conditions
Yes
10. Customer Focus – ‘Practices That Fulfill The Value’
10
S.No. Practices Status of Internalisation
1
Customises responses to each Customer instead of
resorting to standard mechanical response
This is our prime Focused Target to delivery
100 % Customer satisfaction.
2
Openly exhibits enthusiasm while dealing with Customers
Dedicated team work with Customers dealing.
3
Networks with other Group Companies to create Value for
the Customer
Learning from all Customers & deployed at
Unit.
4 Prompt response to both, internal & external Customers
1st
Priority on Internal Customers.
Every Process incharge is customers for next
Process.
11. Customer Focus – ‘Practices That Fulfill The Value’
11
S.No. Practices Status of Internalisation
1
Anticipates Customer needs
Dedicated Team work with customers
Marketing Personnel meet with related
customer periodically and understand their
needs which further communicated to Units.
2
Attends to the concerns or problems of Customers before
own - as above-
3
Seriously considers Customers complaints, feedback
Every Customer complain has further
communicated to all employees and work as
a CFT team on that complain which will be
weekly revised by senior Mgt.
4
Seeks solutions to satisfy Customers
as Above
5
Creates positive surprises through unique experiences
Leaning by Sharing
12. Team Spirit - ‘Practices That Fulfill The Value’
12
S.No. Practices Status of Internalisation
1
Shows a greater concern for the group rather than for self
interest
CFT teams are working on any Issues .
2
Offers knowledge and expertise to the benefit of the group
Learning by sharing
3
Encourages team members to build upon their ideas Brainstorming session during Suggestion
meeting and Cluster meeting.
4
Listens to the points of others and gives constructive
feedback when appropriate
Take feedback during Morning Meeting.
13. Team Spirit - ‘Practices That Fulfill The Value’
13
S.No. Practices Status of Internalisation
1 Provides regular contributions towards group discussion
Weekly meeting on CFT & Review session
2 Actively tries to improve and maintain morale and
enthusiasm within the group
Appreciated leader & Be a part of Top
Management review or meetings.
3 Provides support for decisions made by the group when
voting
Yes , During all committee meeting
Safety & Health committee.
Canteen Committee
Grievance Commitee
4
Is flexible and does not oppose group decisions at the
expense of the rest of the team - As above-
14. Guidelines for Effective Implementation
Since values percolate downwards, examples must be set from top
downwards to demonstrate across the Units/Organisation that the Core
Values are shared Values by all & they should reflect in all our dealings -
personal & official .
14
Sharing the Values by respective Business/Unit Heads with employees,
Customers & Suppliers
Wide spread communication to the employees of the Core Values & also how
we would like as a Business Organisation to be perceived & measured by
others. These could be through sharing of presentation by Unit Heads,
employee induction programs etc.
15. Guidelines for Effective Implementation
Core Values can not be compromised & all actions need to be taken to
ensure that these are imbibed by every individual in the organisation
15
While adherence to the Core Values should be recognised & appreciated,
deviations be provided with constructive critique.
Review the progress in Values internalisation & stabilise
