1. TECH TALK
with James Price

2. COMP TIA’S 6 STEP
TROUBLESHOOTING PROCESS

3. PUROPOSE
• It is necessary to approach computer
problems from a logical standpoint, and to
best do this, we use troubleshooting theory.
Several different troubleshooting
methodologies are out there; this power point
focuses on the CompTIA A+ six- step
troubleshooting process

4. STEP 1
• IDENTIFY THE PROBLEM

5. STEP 2
• ESTABLISH THEORY OF PROBABLE CAUSE

6. STEP 3
• TEST THEORY

7. STEP 4
• ESTABLISH PLAN OF ACTION TO RESOLVE
PROBLEM AND IMPLEMENT SOLUTION

8. STEP 5
• VERIFY FULL SYSTEM FUNCIONALITY, IF
APPLICABLE IMPLEMENT PREVENTATIVE
MEASURES

9. STEP 6
• DOCUMENT FINDINGS, ACTIONS, OUTCOMES

10. SUCCESS
• QUESTIONS OR COMMENTS