At the 32nd annual IT Symposium, James Kauth provides an update on how the State IT services organization is tackling innovation: it covers accomplishments to date, the activity underway now and the exciting opportunities on the horizon. This includes partnering in hackathons and open data, extending open source to our application sourcing, an enterprise mobile application development strategy, and creating a public innovation website beacon to develop more public-private partnerships in the future.
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State of Minnesota IT Innovation Program update
1. INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT
2013 Minnesota Government IT Symposium
For State Agencies, Counties, Cities, Higher Education and Nonprofits
December 10-12, 2013 River Centre, St. Paul, MN www.mngts.org/itsym
(Presented by GTS Educational Events)
Session 88
MN.IT Innovation
James Kauth
MN.IT Services
Thursday, December 12
1:30 p.m. – 2:30 p.m.
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2. INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT
Agenda
• Welcome & context
– Program origins
• Program structure
– Ideation, projects, repeat
• Current program focus: results!
– Planning and execution
• Building a solid foundation
– Culture of engagement
• What’s next in 2014
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3. Governor’s Priorities
Create jobs and improve Minnesota’s competitiveness
Improve how state government works to deliver the
best services at the best price
Make Minnesota’s tax system more fair
IT can be a
significant
catalyst for change
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4. IT is a top expense of state budgets
IT directly contributes to business efficiency and effectiveness
Marginalizing IT limits its potential to deliver new value
Customers expect services they take for granted elsewhere
We need to “catch up” with our government and private sector
peers
More? How about:
Big Data
Open Government
The Social Enterprise
Democratization of the Web
Ubiquitous computing
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5. Our combined organization now has a new
name: MN.IT Services
Approximately 2,100 employees
22 agency-based offices
90 locations statewide
We now provide all
information technology (IT)
services for 70+ agencies
(35,000 employees) plus
other MN government
customers
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2,000+ applications
Combined annual operating budget of $451
million
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6. The MN.IT Cloud
End User Services
Hosting Services
Work Station Mgmt., Mobile Device
Mgmt., Voice
IAAS, PAAS, SAAS
Data Center
Facilities
Project &
Portfolio Mgmt.
Leadership &
Oversight
WAN
Active
Directory
HR Planning
Local
Virtualization
Financial Strategies &
Systems
Single Service
Desk
ITSM
Processes
Procurement
Service Level
Mgmt.
Governance
Primary Goal:
Make IT infrastructure super efficient to focus on services that make a
difference for customers and citizens
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8. Invention - create something new
Innovation - do something different
Improvement - do the same things
better (reengineer)
Effectiveness over efficiency
“The execution of new ideas
that create sustainable, business value.”
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10. 1 stop to the top
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11. The Mission
Address government business challenges by
soliciting creative ideas from a broad and diverse
range of communities.
The Goal
Identify opportunities for creative, effective IT
solutions that bring new value to Minnesota citizens,
businesses and government.
The Program
Challenges and projects that mine ideas and skills
from employees and others for new or improved:
•
•
•
•
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Processes
Projects
Applications
Services
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12. Back Office Innovation
Results in greater efficiency
within state government.
e.g. IT Consolidation
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Public Service Innovation
More effective government services
for Minnesotans / improve the state
business climate
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13. A virtual event for people to share ideas in alignment
with MN.IT strategic direction to improve services and
create a workplace of choice.
More simply:
You + Ideas + Sharing =
Predefined focus (theme)
Time boxed event
Unlimited ideas, commenting voting
Vetting, filtering and project selection follows
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15. Metric
Statistic
Employees
2,080
99.9%
of all MN.IT staff
Registered
Users
1102
53%
of MN.IT staff
Active
Users
539
25.9%
of MN.IT staff
Final idea
count
214
ideas
1 in 5 staff
had an idea
Comments
690
comments
>3 comments
per idea
Votes
15
Final
3,442 votes
16 votes
per idea
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16. Current program focus: Execution!
• Defining projects
• Finding champions to drive
• Acquiring resources to implement
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18. 1. Set criteria for finalists
Filter and remove off topic/out of scope ideas
2. Invite active participants to review and discuss
Group filter and remove
3. Create logical or trending category groups
Filter down to a set number of ideas per category
4. Merge connected ideas into proposals
Research, filter and remove
5. Pitch to leadership
Establish governance body, portfolio
Prepare for expectations to be set
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19. “They look good –pursue them. Yeah, all of them.”
Not ordinary projects; need new skills, new
approaches, and business buy-in.
Time to get innovative:
8 proposals to be posted to RFI
•
•
•
•
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Tap expertise of business community
Help build requirement specs for proposals
Define project plan, timeline, resources and budget
ID new partners that can help us deliver results!
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20. For some proposals, the process, skills and business interest exists
Mobile apps, content and design (hot IT right now)
Responsive & mobile first design
Mobile ninjas –small but capable group
App storefront –showcase & profile
Collateral benefits: 2-way texting & GIS mobile services proposals
Delete the Digital Divide
Telepresence partnership project: Blandin Foundation, MN Inventor’s Congress &
MN.IT@DHS
Homelessness web presence
Homelessness on the rise, yet MN is #5 in nation for volunteerism (opportunity!)
MN Housing Finance Agency, DHS and Dept of Ed Commissioners drive new focus
Innovation project team requests –coming soon!
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22. Are they doing it better?
“It depends”
On CEO commitment
On bottom-up energy
Thawing of the “frozen middle”
Weaving innovation
into the fabric of the
organization
Similarities
Need a problem to solve: Crisis = opportunity
Tactical versus strategic innovation
Immature innovation reward systems
No staff, small budget, big results expected
Titles are cheap: CINO, CKO, CSO, CIO, CDO
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23. Engage the organization
ICAT –Innovation CATalysts
Ninjas –ad hoc project work teams
Agency delegates –proposal coming soon
Availability & management challenge: other roles & priorities
Leveraging new processes, methods
Agile, Prototyping, LEAN, Scrums
Try new ways to get work done
Hackathons, TopCoder, Code for America
Listen to the end-customer
Did you hear about… The Unsession Suggestion?
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24. Citizen-focused
• Open to the public
• 442 ideas
• “make gov’t easier”
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Inward-focused
• 38,000 eligible
• >3,400 users
• >700 ideas
• >2,200 comments
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25. MN.IT is highly distributed, which poses both
opportunity and challenges.
Leverage agency endpoints
@Central > consistency, standards, uniform service delivery
@Agency > “business IT” = effectiveness of IT to business
Alignment with Enterprise Architecture
EA’s purpose is to improve business performance (so is
Innovation!)
Successful innovations need service connection and
operationalization
Service Management integration
Pilot project ideas can come from employees & customers
Merge sources, create new service lines based on demand
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26. Connection opportunities abound –please reach out!
Cities, counties, municipalities, nonprofits, foundations, businesses alike
Local government: success story in community connectedness
State-local gov’t needs tighter innovation integration
Activity everywhere, we’re behind but catching on!
Some nearby examples:
Forever St. Paul Challenge
1,000 ideas submitted, $1M prize
Winner: Tracy Sides –a friend and a life changing outcome
Visualizing Neighborhoods
U of M CURA Hackathon
Bus route apps, central corridor jobs, community greenspace mapping
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27. “Public data is the natural resource of government innovation”
-James
White Paper submitted to Governor’s office -proceed
Enterprise Data Governance commission established
Broad inter-agency agreement for cross-agency public data sharing
Improved access to public data everywhere
Open Public Data –an estimated $3 - $5 trillion dollar potential!
-McKinsey Global Inst & Ctr for Gov’t
Open Data becomes the starting point for a discussion we haven’t imagined yet
A few examples:
Big time: National Weather Service data creates $1.5B industry
Small time: mash up of disparate data sets in NYC (tree data with traffic accident data?)
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29. A public-facing Innovation website
A beacon for partnerships, projects and sharing
Challenge #2!
Stay tuned as projects close from Challenge #1
Hackathons –solutions built by the civic community
HackforMN –June 2013 (federal)
CityCampMN –August 2013 (city)
Data Opener –December 2013 (State)
Capitol Code –February 2014 (SoS)
Public - Private Business Partnership
Unique model leveraging government data
Rapidly deploy new solutions to agencies and citizens
Successful model in place in other states today
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30. More Challenges!
Open to everyone’s ideas & comments
Idea Review Teams
Profile a potential project, make it achievable
Project Teams
Deliver tangible outcomes
Connect & share
Encourage a creative culture!
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33. Federal Digital Government Strategy 12 month roadmap
whitehouse.gov/digitalgov/
Data.gov (90,000+ data sets)
Video
Steven Johnson –”Where good ideas come from”
Book
Beyond the Idea (or anything by Vijay Govindarajan and Chris Trimble)
MN Government
Mn.gov/data
Open Government
Unsessionsuggestion.ideascale.com (442 citizen ideas!)
McKinsey report ($3T in economic potential!)
Others
Innovationexcellence.com
E-democracy.org
Opentwincities.org
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