2. Welcome
Welcome to The
Complete JamiQ User
Guide.
This guide assumes you
are already a registered
user of JamiQ.
If you are new to JamiQ
and want to purchase an
account, visit jamiq.com
and we’ll get you up and
monitoring the social
media in no time.
3. Login
JamiQ respects your
privacy and keeps all
your monitoring data
private.
To access your account,
you will need to login
first.
Next: Dashboard Use your email and
password to log in.
Remember to keep
these a secret!
4. Dashboard
Click the Add Topic
button to set up a
new Topic to
The Dashboard is the monitor.
first page you will arrive
at upon logging in.
The Dashboard is a
gateway page to your
Topics. It gives you an
instant overview of
what’s recently changed
in your Topics and lets
you jumps to any Topic
quickly.
Next: Add Topic
(Step 1: Market Focus)
Each row is a Topic The most recent
you’re currently data from the Topic
monitoring. Click the giving you and
title to view the immediate overview.
Topic.
5. Add Topic
(Step 1: Market Focus)
A Topic is a set of
instructions that tells
JamiQ what you want to
monitor on the social
media.
The first step is to
include your Market
Focus. By default,
JamiQ already pulls data
from the best search
engines, RSS feeds, and
specialized sources. Begin typing a country
you want to focus on and
By specifying which an auto-complete list will
markets you are help you find it.
interested in will help
JamiQ focus on mining
data from those specific
markets including local
language content.
Next: Add Topic
(Step 2: Keywords)
6. Add Topic
(Step 2: Keywords)
After you’ve selected
your search engines,
you need to let JamiQ
know what Keywords
you want to monitor.
You can have as many
keywords as you like Each box is for a single keyword or
included or excluded phrase. You don’t need to put quote
from social media posts. marks around phrases. It’ll be done
for you.
MAY include lets you
specify multiple You can use keywords in any
keywords of which at language. E.g. “ ” (Samsung
least one is in the post. in Korean) works just fine.
MUST include are for
keywords that must be
found in every single
post.
Next: Add Topic
(Step 3: RSS Feeds)
7. Add Topic
(Step 3: RSS Feeds)
Once you’ve got your
keywords down, you
have the option to add
other RSS feeds to the
Topic. Remember to use only
actual links to the RSS
RSS feeds are useful for feed. Links to the
sites you know you have website do not work.
to monitor for this Topic
and you don’t want to
miss out on them.
All RSS feeds will be
treated as additional
data sources and are
filtered according to your
keywords.
Next: Add Topic
(Step 4: Email Alerts)
8. Add Topic
(Step 4: Email Alerts)
Apart from having your
data available in your
JamiQ Dashboard, you
can have them emailed
to you.
Here you can set up a
daily or weekly schedule
for when you want to be
alerted about your data.
You can also filter the
data down to the market
Remember to use only
you’re interested in as actual links to the RSS
well. feed. Links to the
website do not work.
Next: Add Topic
(Final Step: Name Topic)
9. Add Topic
(Final Step: Name Topic)
To complete your Topic
set up, you need to give
it a name.
This is just a name. It
does not affect your
keywords.
Next: Charts (Entries)
Once you hit the Create
Topic button, JamiQ will
head off to monitor all the
posts that meet your
instructions in real-time.
10. Charts
(Entries)
Use these filters to see
By default, every Topic only the data you want.
you view is displayed in You can save your
Chart view with Entries default filter settings too.
on the main chart.
Entries shows you the
buzz that’s taking place.
Each point on the
Entries chart is a unique
post on the social media.
You can use the filter
controls to manipulate
the data on this page to
see only the exact data
and timeframe you want.
New entries are monitored in
If you always want to real-time. Mouse over to see
see the same filters, date and value. Click to jump
save it as your default. to the actual content.
Next: Charts (Influence)
11. Charts
(Influence)
In Chart view, you can
switch to Influence chart
which shows you the
impact your keywords Mouse over to see how
are making. many articles appear in each
segment on the stacked bar
Darker shades indicate chart. Click in to see the
your keywords appeared actual content.
in more influential posts
and lighter shades less
influential.
For example, an article
on CNN will have a
darker shade than one
on my blog.
Switch between Entries,
Next: Charts
Influence, and Sentiment
(Sentiment) on the chart above.
12. Charts
(Sentiment)
In Chart view, you can
switch to Sentiment
chart which shows you Mouse over to see how
an indicator of what the many articles appear in each
sentiment of each post segment on the stacked bar
chart. Click in to see the
relating to your
actual content.
keywords.
JamiQ uses advanced
natural language
processing technology to
determine the sentiment
of each post.
Do note that sentiment
detection currently works
only on English content.
Next: Charts (Compare)
13. Charts
(Compare)
In Chart view, you can
also do comparisons
with up to two other
Topics.
This is a quick and
useful way to see which
of your brands or
competitors are getting
more buzz.
Next: Charts (Top
Markets, Media, Sites)
Select which Topic you want
to compare your current
Topic against.
14. Charts
(Top Markets, Click on “View Details” to dig
deeper and discover more
Media, Sites) trends.
The Charts view of each
Topic also gives you the
breakdown of where
your posts on the social
media are coming from.
JamiQ uses advanced
algorithms to determine
which country a site is
from, what media type it
is, and lets you know
which sites talk about
you the most.
Next: Data Breakdown of the type of
media. Know which platforms
conversations about your
Topic are taking place on.
Click in to see the actual
content matching these
media types.
15. Data
Within a Topic you can
switch between Chart
and Data view.
In Data view, you get to
see all the data you’ve Use these filters to see
been monitoring in its only the data you want.
raw form.
Using the filters, you can
dive deep into the Grab the data out of
entries you’re concerned JamiQ for advanced
with. manipulation in Excel.
All this data can also be
exported to Excel for
further manipulation and
customized reporting.
Each row shows you a single
entry and its properties.
Next: Data (Translate) Clicking the title of the
entries opens the actual post
in a new window.
16. Data
(Translate)
When you get data that
is not in English, JamiQ
provides the option to
automatically translate
the content.
JamiQ opens a new
window instantly and
uses machine translation
on the actual content.
Next: Settings Click for instant machine
translation in a new
page.
17. Settings
You can edit and change
the settings of the Topic
at any time.
If you need to add more
keywords, change focus
markets, add RSS
feeds, etc.
Just like when you created
Whatever input you your Topic, you can edit the
made while creating a Search Engines, Keywords,
Topic can be edited right RSS feeds, and the Topic
here. name at anytime.
Next: My Account
18. My Account
The My Account page
lets you manage your
JamiQ account.
Upgrading or terminating
an account should be
done from this page.
You can also change
your login email and
password as well as
your timezone so your
charts are always
displayed from your
point of view. Upgrading and termination of
accounts are securely
handled by PayPal.
Next: Support
19. Support
JamiQ provides multiple Email Support Documentation Blog
avenues of support to support@jamiq.com http://wiki.jamiq.com http://blog.jamiq.com
our users. Pick the one
If you encounter an error When you need JamiQ’s blog is your
that best meets your or feel you need to make immediate help to source for news and
needs. a request to someone common problems, updates. We make
who understands, just detailed write ups are announcements on new
send us an email. documented in our Wiki. features, company
information, and even
Our support email is
managed by a robust when things break.
ticketing system so
every exchange is
tracked and responded
to in the quickest time
possible.
