My presentation on culture change for the CONNSTEP conference on November 11, 2010

1. Changing Behaviors
Through Daily Actions
Jamie Flinchbaugh
Lean Learning Center
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2. © 2010 Lean Learning Center
What is Culture?

3. © 2010 Lean Learning Center
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#1 Failure Mode of Lean
Lean is born from
how we THINK.
Lean is not born from
what we SEE,

4. © 2010 Lean Learning Center
Why is Culture Important?
• Powerfully influences human behavior
• Near invisibility makes it hard to address
directly
• Success of lean implementation is contingent
upon cultural support
• Culture rewards and sanctions its members
• The better your understanding of the culture,
the more easily you can stretch tension
between current reality and ideal state

5. © 2010 Lean Learning Center
Why Focus on Principles?

6. © 2010 Lean Learning Center
Learn - Apply - Reflect
LEARN
APPLY
REFLECT HEART
HAND
HEAD

7. © 2010 Lean Learning Center
Learn: Articulate Change
Method Benefits Challenges
Training • Structured delivery
• Controllable way to
communicate change
• Classroom is separated
from behavior environment
• Less credible than in-the-
workplace discussions
Coaching • Provide feedback at the
point of location
• Closely connected in time
• Slow
• Inefficient
• Consistency is difficult
across many coaches
Common
Language
• Framework for teaching
and coaching
• Paints a picture
• Easier to mimic
•Requires conscious effort
from leaders on an everyday
basis

8. © 2010 Lean Learning Center
Apply: Create Experiences
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9. © 2010 Lean Learning Center
Reflection
 The questions you ask drive a line of thinking
 Challenge through questions
 Develop standard work of questions for
operational or performance reviews, and 1-on-1s
 Build in reflection time into the right events
 10 minutes at the end of a meeting or a shift for
an After Action Review.
 10 minutes at the end of a kaizen event to ask
“how could you apply what you experienced here
to your own work?”
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10. © 2010 Lean Learning Center
Maintaining Integrity
 You will not always live up to the principles you
espouse.
 When you don’t, you have two choices:
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11. © 2010 Lean Learning Center
Call to Action
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 Don’t start with coaching others, start with
doing yourself.
 No matter what the company direction is, you
have problems that you own.
 Lean is a change of how people think and
work.
We must be the change we wish to see.
Lean begins with you!

12. Jamie Flinchbaugh, Lean Learning Center
Jamie@LeanLearningCenter.com / www.LeanLearningCenter.com
Blog: www.JamieFlinchbaugh.com
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