Human Factors such as stress, fatigue and communication affect many aspects of the finance industry and how people perform in their roles. In this presentation we'll look at human factors in finance in a bit more detail and explain what can be done to make improvements in performance, procedures, morale and more.

1. HUMAN FACTORS
IN FINANCE

2. Human Factors in a Nutshell
"Human factors refer to environmental, organisational and
job factors, and human and individual characteristics which
influence behavior at work in a way which can affect health
and safety. A simple way to view human factors is to think
about three aspects: the job, the individual and the
organisation and how they impact people’s health and
safety-related behaviour."
Health and Safety Executive, United Kingdom
www.ihf.co.uk | 2

3. Examples of Human Factors
Fatigue
Stress
Memory
Communication
Situational
Awareness
Attention
Distraction
Overload
www.ihf.co.uk | 3

4. Do You Ever feel Like a Juggler?
Day Job
Sales Targets
Customer Service
Personal Development
Time Management
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5. What Happens When the Balls Drop?
Stress
Absence
Poor
Concentration
More mistakes
Communication
Breakdown
www.ihf.co.uk | 5

6. Introducing the SHELL Model
SOFTWARE HARDWARE ENVIRONMENT LIVEWARE CENTRAL
LIVEWARE
YOU
Are your written
procedures up to
scratch?
Do your people
have the right
equipment to do
their jobs?
Is the working
environment
conducive to
productivity?
Is there a good
atmosphere
between
colleagues?
What effect are
the elements
above having on
individuals?
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7. Can You Afford to Ignore Human Factors?
High Staff
Turnover
Loss of
Productivity Fall in Profits
Reputation DamageDue to PoorerCustomer Service
Staff Shortages
Due to Absence
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8. How Can These Business
Problems Be Addressed?
After listening to feedback from influential figures within the
financial sector, we put together our Development
Diagnostic Days (3D) specifically for the industry.
www.ihf.co.uk | 8

9. How do these 3D days work?
One of our human factors trainers will host a training day
with staff to identify the human factors issues being faced.
In addition, an IHF consultant will be on hand to provide
practical advice and experience of the financial company
model to ensure what’s being learnt on the day can be put
to practical use in the workplace.
Our Development Diagnostic Days will generate measurable
improvements including those listed above.
The days bring out a true ‘bottom-up’ view
of the challenges faced at the front line.
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10. What are the benefits of 3D?
- Staff morale will be boosted through positive engagement
- Improved situational awareness - focusing on the right
things to increase efficiency
- Better communication between staff
- Improved processes and procedures
- A reduction in errors
www.ihf.co.uk | 10

11. About IHF
Neil Clark
CEO
Don Nicolson
Chairman
Phil Gomm
Operations Manager
The founder of IHF
started his career as a
Military Aviator and
experienced the effects
of human factors
first-hand.
Senior business leader
with over 30 years’
experience in the oil,
gas and mining sectors.
A former Royal Air Force
fast jet pilot and
qualified flying
instructor, Phil has
extensive first-hand
operator experience in
human factors.
www.ihf.co.uk | 11

12. www.ihf.co.uk | 0131 220 9394