The JEDI (Job Enrichment & Development Initiative) Program provides career development opportunities for Kforce Global Solutions employees. It aims to help resources explore career paths through competency enhancement, mentoring, on-the-job training, and preparation for possible advancement. The objectives are to create mentoring opportunities, increase bench strength through development, and provide professional and personal growth. The program involves selecting resources based on criteria like tenure and intent, then providing competency profiling, career pathing, on-the-job shadowing, and performance evaluations. Service level agreements define expected skills for positions like Team Leaders and Project Managers. Resources are encouraged to actively engage in and provide feedback on their JEDI experience.

1. THE JEDI PROGRAM
Career Improvement focus

2. JEDI
The JEDI (Job Enrichment & Development Initiative) Program is an
Employee Engagement program for Kforce Global Solutions.
We aim to help resources explore their career paths within their
accounts and within Kforce Global Solutions through a combination of
competency enhancement, solid mentoring & evaluation and On-The-
Job Training.
We also aim to prepare our resources for possible career advancement
in the fields of their choice; The JEDI Program may offer mentoring for
future TLs & PMs.
2

3. Objectives of JEDI Program
• Create mentoring opportunities within Kforce Global Solutions;
• Increase bench strength by maximizing developmental
opportunities;
• Provide professional and personal growth for our resources;
• Work closely with all resource departments to enhance
employee experience;
Note: Enrollment in The JEDI Program does not guarantee promotion;
there is no additional salary, allowance or compensation. The programs
main objective is to assist resources in their personal and professional
development; it is their investment in their own growth.
3

4. Criteria & Application
Criteria
1. Resource should be willing to go through The JEDI
Program;
2. Resource must submit a Letter of Intent;
3. Resource should have at least 6 months tenure in
production;
4. A JEDI slot must be open in the field he/she requests;
– Hence, all that is needed is tenure, intent and an open slot;
Application Process
1. OPS sends JEDI communication through email and posters;
2. All resources who met the criteria will submit a Letter of
Intent to their Project Managers;

5. Mechanics
1. The JEDI Program is open to all Kforce Global Solutions
resources who signify intent, provided they have at least 6
months tenure in production;
2. OPS Management will choose the resources who will
undergo JEDI thru stack ranking;
3. The JEDI Program runs for 1 month; this period is called a
“cycle”;
4. JEDI are expected to continue meeting their performance
targets while in The JEDI Program. Their respective Team
Leaders & Project Managers are also expected to continue
driving their performance.
5. The M1/M2 PM will have a touch point with JEDI apprentices
before, during and after JEDI.

6. Process
“JEDI Padawan” PROCESS:
1. Selection
– Resources are selected based on their technical expertise, process compliance and attitude towards work.
These resources should be performers to be selected as JEDI Padawans and should have 6 months tenure in
the account.
2. Competency Profiling
– The process of identifying a JEDI Padawan’s skills, knowledge, abilities and attitudes required in a specific job
role.
3. Career Pathing
– Systematic way of planning out JEDI Padawan’s career based mainly on their competencies taking into
consideration their aspirations.
4. On the Job Training
– JEDI Padawans are given tasks and opportunities to do job shadowing based on the result of competency
profiling and career pathing. Each JEDI Padawan is given a month to do job shadowing on their JEDI
Padawan role (except for JEDI PM’s*).
5. Performance Evaluation
– JEDI Padawans are evaluated based on their on the job training. They are given special Scorecard grids
based on the metrics of their JEDI Padawan role (see appendix).
*- JEDI PM’s are not given a timeframe for job shadowing. They continue to do some PM roles as long as they and the team
they are handling are meeting their performance targets

7. Service Level Agreements
SLAs are defined for each JEDI position. The
expectation is that at the end of the cycle, the
JEDI should come away with these basic skills
from their field of choice.

8. SLA for JEDI TLs
JEDI TL (TEAM LEADER)
• Exposure to the roles and responsibilities of a KForce Global Solutions Team Leader;
• Gain experience in being a People Manager, as opposed to the role of Individual Contributor;
• Gain experience in developing individual performance plans on contact center metrics and personal development to
impact client satisfaction and retention;
• Resource management (Delegate and control work to achieve time & budget constraints)
• Provide objective and specific coaching and feedback related to metric performance, call handling, call quality and
call metric performance for individual development;
• Exposure to tools used by TL to put together analyses and performance reports on contact center metrics to aid in
decision making;
• Take supervisory calls;
• Provide comprehensive feedback with the supervision of the TL mentor (triad coaching)
The JEDI Program for TLs (JEDI TL)
JEDI TL is an initiative that primarily drives engagement, succession planning and increase in bench strength; in this
iteration, the target audience is S3 resources.
The program aims to level up the KForce Global Solutions S3 by providing him/her a deeper understanding of his 1-Up
role (TL/S4) and prepare him/her for possible future vertical movements. Further, as the program curriculum will be
carried out by the KForce Global Solutions Management, the activity can be a good bonding experience, as well as a
refocusing for our S4 & M1 level on their job descriptions and competencies.

9. SLA for JEDI PMs
JEDI PM (Project Manager)
• Exposure to the roles and responsibilities of a KForce Global Solutions Project Manager;
• Gain experience in developing individual performance plans on contact center metrics and personal
development to impact client satisfaction and retention;
• Immerse in client and work management responsibilities.
• Glimpse staffing decision making.
• Provide objective and specific coaching and feedback related to metric performance, motivation of
staff, quality assurance .
• Exposure to tools used by PM to put together analyses and performance reports on contact center
metrics to aid in decision making;
• Ensure adherence to Project Standards
The JEDI Program for PMs (JEDI PM)
JEDI PM is an initiative that primarily drives engagement, succession planning and increase in bench
strength; in this iteration, the target audience is S4 resources.
The program aims to level up the KForce Global Solutions S4 by providing him/her a deeper
understanding of his 1-Up role (PM/M1) and prepare him/her for possible future vertical movements.
Further, as the program curriculum will be carried out by the KForce Global Solutions Management, the
activity can be a good bonding experience, as well as a refocusing for our S4 & M1 level on their job
descriptions and competencies.

10. What’s next?
Now What?
So now you’re in and all you have to do is
show up, right?
That’s only the beginning! Now comes the
hard part.

11. OWN YOUR JEDI EXPERIENCE!!!!
Get Involved!
• This is your experience! So GO FOR IT!
• Think of what you want to get out of this event and
proactively go after that result!
Commit to it!
• Ever heard of “The Next Level”? Well, JEDI is it; you’re IN
the Next Level!
o So come in prepared for your sessions, and come in on time;
o Be prepared –
 Did you review yesterday’s notes?
 Did you bring a notebook?
 HEY! Where’s your pen?

12. OWN YOUR JEDI EXPERIENCE!!!!
Ask Questions!
• Something unclear?
– Your mentor used a term you don’t understand?
– Things going “a little too fast” in your sessions?
– Raise your hand, say “ahem” and ask that question before you forget!
– Asking questions never means you’re stupid; it only says you want to learn!
Feedback! Feedback! FEEDBACK!
• You feel that there was something we could have done better?
– Got an idea to improve the JEDI process?
– TELL US ABOUT IT!
– We’ll never know if you don’t say anything!
• You think your mentor is doing a great job?
– Or that the JEDI Program is wonderful?
– Let us know, we’d love to hear from you!
• You think your mentor stinks and you want another one?
– Or that the program is full of holes and you’re not getting anything useful?
– Now, it’s really important that we hear those comments!
– Come over to PMs.
– They’d be more than happy to listen!
REMEMBER: JEDI is all about YOUR Growth! Obligate yourself to get the best out of JEDI!

13. OPERATIONS
IS IN NEED OF
JEDI PADAWANS – Team Leader
Qualifications:
 Should have exemplary knowledge of (Account Name) applications
and processes.
 Should exhibit a high degree of customer service, work ethics, and
business integrity.
 Should present a professional demeanor; a role model.
 Should be pleasant and approachable at all times.
13
Please send your Letter of Intent to your Team Lead on or before Month Day, Year, Time
(AM/PM) and CC: Project Manager (M1) name and Project Manager (M2) name
NOTES:
- While enrollment in JEDI cannot guarantee promotion, the opportunity to learn new, relevant skills is
priceless!