Jay's CV - 2013

1. MR. JAYESH N. VALAMBHIA (MBCS)
3 Beckett Chase, Langley Woods, Slough, Berkshire, SL3 7GP
Mobile: (+44) 07815503904 D.O.B. 06-May-1972 Nationality: British
Email:jay@infinity3.net
Website: http://www.infinity3.net
PROFILE
Jay is a highly motivated, dedicated professional with a successful track record in IT.Looking to fully utilise his
knowledge of Apple Macs, PCs, Cisco and Google Apps technologies; expanding on his Project Managerial skills. He
is an active team player and business analyst with excellent communication, presentation and consultancy skills,
having the ability to work under pressure in order to meet targets and deadlines. Jay is also an established Technical
Consultant to high profile clients and member of the British Computer Society (MBCS) and has recently re-applied as
Apple Certified Trainer.
SKILLS OVERVIEW
Professional/ Expert Knowledge Working Knowledge Awareness/ Used
Apple Mac OS X Server & Client – all versions Microsoft Windows Server 2003 & 2008 Adobe Connect & Creative Cloud
Apple iOS Devices – iPhones & iPads Microsoft SCCM Cisco PIX & ASA iOS devices VPN & Firewall
Apple Keynote, iWorks & iLife Microsoft Sharepoint 2007 & 2012 Apple Pro Apps including Final Cut Pro/ Logic
Apple FileVault Microsoft Exchange 5.5, 2003 & 2010 Linux Redhat & CentOS
Apple Remote Desktop Microsoft Windows XP/7/8 Apple XCode
Apple XServe RAID and XSAN (QLogic FCA
certified) with Promise VTrak hardware RAID
Novell Groupwise 8 – Mac & PC Android Devices
All Apple Mac hardware – XServe, MacBook
Pro/ Air/ MacPro& iMacs
HP, Compaq & Dell Laptops, Desktops &
Blade Servers
VMWare/ ESXi Virtual Services / vSphere
Active Directory & Apple Open Directory LANDesk MS SQL / MySQL
Adobe Creative Suite – versions 4 to 6 HP OpenView NetApp Filer
DeployStudio, FileWave 4/5 & Casper 8
Imaging& Inventory Solutions
Symantec End-Point Protection & Sophos
SafeGuard FDE
Acronis Disk Imaging
Google Apps Training Expert JIRA Team Collaboration Software
Microsoft Office/ 365 – All Mac & PC versions Rackspace Managed Online Services
AppleScript & Shell Script Symantec MessageLabs
VMFusion/ Parallels virtualisation for Mac Intermedia Managed Online Services
TrueCrypt Disk Encryption CrashPlan ProE
CAREER HISTORY
Phorm, Inc.
EMEA Technical Manager
Dec 2012 - Present
Phorm are a web-analytics company with offices in London, Singapore, China, Brazil, Turkey, Romania and Moscow.
Operating in the role of EMEA Technical Manager reporting directly to CTO, CFO and CIO. Main duties:
Oversee IT support for all of the offices.
Directly responsible for 8 EMEA and South America technical staff members.
Working collaboratively across various business departments.
Serve as a primary escalation point for solution management for Phorm staff across EMEA & South America.
I came in at a time where their IT infrastructure required reviewing and restructuring. From the very start I have re-
aligned their services, establish business relations with vendors (new and existing), and reduce wastage of
unnecessary IT equipment and resources. Some of the projects that I have implemented:
Company-wide Video Conferencing solution using BlueJeans with Cisco Tandberg VC units
Whole Disk Encryption using TrueCrypt (PCs) and Filevault (Macs)
Cloud-based backups using CrashPlan ProE
Switch working practices from a standalone (consumer) model to LDAP based centralised services
Corporate Skype telephony
Data Lateral Group
Contractor
Jun 2012 – Dec 2012
Provide professional hands-on support on Mac, Windows and Novell Groupwise systems, throughout DLG
Upgrade Windows workstations to Windows 7
Upgrade Apple Macs to Mac OS X 10.7.x / 10.8
Set up Mac OS Server environment with imaging solution using DeployStudio & Filewave

2. Write detailed documentation of set ups and processes used for deploying Windows 7, Groupwise 8 and Mac OS
X 10.7.x.
Jigsaw 24
Systems Engineer
Nov 2011 –Jun 2012
Working in the role of Systems Consultant at Jigsaw 24 for their high profile clients in Media, Education,
Government and Corporate Industries. Main key duties involve:
Providing complete Professional Services UK-wide
3
rd
line Apple Support
In-House Apple training
Pre-Sales consultancy in collaboration with Sales and Marketing
Gathering and analysing client needs, formulating solutions
New business assessment and recommendations
Proof of Concept
Technical support and maintenance (on-site and off-site)
Imaging and Deployment solutions using Casper, Filewave & DeployStudio
o Supported News International EMEIA with Filewave v4.x and provided pre-sales information on Casper
v8.x as part of their core business strategy
o Supported, Imaged and deployed systems at Government Digital Systems (GDS) using Casper v7 & v8
and Composer
o Provided training and support of Mac OS X Server 10.6/7, Casper v8.x and DeployStudio to various
Technical Institutes in Northern England locations
ITV Plc.
Apple & Google Apps Trainer/ Course Developer
Dec 2010 - Oct 2011
Worked as Apple Trainer and Course Developer for ITV on a large-scale project. Focused on developing content for
users to migrate from traditional Microsoft-based applications over to Google Apps using brand new MacBook Airs
and HP Laptops. This involved:
Preparation of all course documentation with the intention for ITV internal staff to redeliver in future
Advertising and promotion of course modules
Liaising and helping Mac and PC developers with deployment packages so that all computers deployed are
captured on audit forms
Conform and promote ITV Policies on change of working methods
Work with all departments to ensure correct content is captured and delivered on all training courses
Provide post-training support for users who have migrated over to Google Apps
Create and update online support site for users to access post-training
Trader Media Group
Apple Technical Manager
Nov 2004 – Oct 2010
Joined Trader Media Group initially as a Consultant before becoming a full-time employee. During the start Jay was
tasked to restructure and centralize Directory Services on Macintosh Servers and Workstations to co-exist with
Windows 2008 Server platform infrastructure. He is well versed in AppleScript, Shell Script and Package deployment
and is certified on NetApp Filer Systems. A summary of duties and Projects carried out are:
Integration of Macs with Sharepoint systems
Advanced Active Directory scripting on Macs to work with PC’s (Windows XP and 7)
Standardise builds on Mac workstations
Compliance with PCI/DSS
Package deployment and sys-admin duties using LANDesk
NetApp Filer connectivity and support with Apple XServes
Implementation of Production processes within Auto Trader Production and Studio sites
Projects
Consolidation of Trader Media Publishing
Deployment of Apple iPhone 3GS units throughout Company
Integration of Apple Mac Hardware and Software with Microsoft Windows Services and other Hybrid systems
Implementation of Microsoft Wireless services with Apple hardware
Set up DR site for Trader Publishing with full automation switchover
Managerial Duties
Manage 3 Technical Staff who directly report to me

3. Manage cross-matrix Technical Staff at other sites around the UK
Co-ordinate daily allocation of work
Motivate the team to achieve high standards and KPI targets
Ensure that SLAs in Production are achieved
Provide, assist and monitor Projects for each team member
Chair monthly meetings
Carry out appraisals on a quarterly basis
Ensure up-to-date auditing is maintained of hardware and software
Write and update support documentation
American International School - London
IT Manager
Jun 2000 – 2004
Consultant, advisor and manager of Apple Networks. Managing IP distribution, wireless connections, InfraRed
and Fibrelink connections
Migration to Exchange 2000 and Windows 2003 Server with Active Directory
Implementation of Management Information Services using In-Resonance and CMIS on Windows 2003 servers
running MS-MSQL 2000 Server
Implementation of Terminal Server and Wyse terminal clients (including Remote Desktop Connections on Mac
terminals)
In charge of MS Exchange 5.5 Server and Outlook clients (Mac and PC) including email, chat and active directory
Development and deploy of FileMaker Pro database via hosts on NT, W2K3, W2K, WinXP and MacOS
Configure and deploy QuickTime Streaming Server and MP3 Streaming on Mac OS X Server 10.1.3 to 10.3.4
systems
Intense Macintosh Manager solutions for OS 9 clients and WorkGroup Manager preparation for OS X clients
Full auditing of hardware and software, and in charge of IT budget orders and implementing Access and Business
Master payroll system
Firewall knowledge and experience use with Cisco PIX, GSec. Gnat Box, IPNetRouter, DMZ, SMTP relay and
Proxy setup – both hardware and software solutions
Roll-out of new leased line connections to new campuses and integrated connection between campuses
Training clients with solutions such as AppleShareIP/ Mac OS X Server 10.2/ 10.3 with Retrospect Workgroup
Server 5.0, iMovie, iDVD and Web Servers (including MySQL, PHP and WebDav), WorkGroup Manager and
Active Directory integration
Avaya IP Office IP VOIP Telephony setup and management
Cisco PIX Firewall configuration and maintenance
UNIX knowledge and support including SSH, Telnet, Root access, SCP for BSD and Linux (Debian and Redhat)
Apple Computer Ltd: Apple Call Centre - Cork, EIRE
EMEIA Apple Consultant
Nov 1999 – Jun 2000
Ensuring that customer satisfaction and quality is the aim for Apple Worldwide. Setup AppleShare IP 6.3, Mac OS
X servers, and setup Final Cut Pro, Airport and iMovie stations. Also created and issued regular handouts on
common issues and fixes.
An active participant of the ‘Apple Developer Convention’, with regular involvement at the ‘Apple Bug Reporter’
and ‘Mac OS X’ forums.
Project development for Apple Education in QuickTime Web Streaming, ASIP, X-Server, Mac Manager, ADSL
and FileMaker Pro Database developer
Testing and implementing variety of 3
rd
party software and hardware integrating with Apple Mac technologies
Logging and maintaining client relations with Oracle-based database
Apple Computer, Ltd. (European Apple Assistance Centre) at ICL System Service (UK)
EAAC Trainer/ EMEA Training Coordinator
Sept 1997 - Nov 1999
Supporting the European Apple Assist Centre to provide and co-ordinate agents of all levels from Call Directors to
Dealer Support Technicians with classroom based and self-paced training. Specialising with end-user systems,
procedural and technical training abilities have to be finely tuned in order to meet Apple’s requirements. Regularly
involving doing research and liasing with all levels of management to analyse and improve training standards within
the centre, including:
Administering the ‘New Hire Training’ programme
Delivering regular training events on Apple Strategy and Technologies to all agents
Understanding training needs and costs analysing
Liasing with third party contractors offering technical training and support
Maintaining continuous business relations with Apple EMEA and Apple training related organisations

4. ICL Sorbus (UK)
Technical Support Advisor
Oct 1996 – Sept 1997
Employed as part of the of the Technical Consumer Helpdesk to provide customers with a courteous and professional
service on a variety of PC systems. Concentrating mainly with Compaq systems, the role concentrated on hardware
and software related issues. Offering second-line support and training new employees on supported products as well
as researching on Compaq issues.
Carshalton College
Part Time Lecturer
1997
Lectured students on the principles of Computer Hardware to City and Guilds modules 7261/324 & 344. Comprising of
theory and practical sessions, this involved hands-on experience with computer systems and peripherals, application
software and operating systems.
GEC Card Technology Limited
Electronics Operator and SMART Card Manufacturer
1993 - 1995
Produced Telephone cards for Mercury and GEC Plessey Telecommunications as well as manufacturing telephone-
verifying equipment. Also constructed and repaired telephone motherboards with Epson printers for various GEC
customers.
Tandon Corporation
Computer Bench Test Engineer
1992 - 1993
Jay was responsible for working on R.M.A’s (Return to Manufacturer Authorisation) repair stock for all computer
peripheral devices. He tested D.O.A stock to identify faults, configured systems and repaired complete systems down
to board level.

5. TRAINING
Apple Training
Sept 2012
Apple Certified Support Professional 10.7
Quantum StorageCare Learning
July 2011
SAN Fundamentals 1-0600 StorNext File System Essential Training 1-0551
Introduction to StorNext Concepts & Architecture 1-0550 StorNext Storage Manager Essential Training 1-0552
QLogic Global Training
Jan 2011
FCA (Fibre Channel Associate) / OES (FCoE Specialist) / IBA (InfiniBand Associate)
NetApp University
June 2008
Data ONTAP Fundamentals, Release 7.2
Apple WorldWide Developer Conference
Sept 2006 and Sept 2007
WWDC Developer – Boot Camp, San Francisco
St. John’s Ambulance
July 2005
First Aid at Work Renewal – HSE Regulations 1981
St. John’s Ambulance
July 2003
First Aid at Work – HSE Regulations 1981
The Authorised Apple Training Company / Xplor-IT
1998 - 2004
Apple Configurations Engineer Accreditation Apple Display Accreditation Course
Apple Service Engineer Accreditation Apple PowerBook Accreditation Course
Apple Printer Accreditation AppleShare IP 5.0 Networking
Apple Colour LaserWriter AppleShare IP 6.1 Networking
Mac OS X 10.0 Client and Server Apple QuickTime Streaming Server
Mac OS X 10.2 Client and Server
Azlan Training UK Limited
April 1997
Compaq Technical Certification - Desktops and Notebooks
CCNA – Cisco Routing and Switching Certification
Kalamazoo Computer Training Limited
1995 - 1996
BTEC NVQ Level II - Software Production. Learned Applications Programming in ‘C’ and the principles of program
design. Also assisted in documentation, installation and testing of completed software.
BTEC NVQ Level III - Information Systems Design and Production. Learned the principles of designing information
systems at detailed level, and to plan and control the production of software components.
Kalamazoo Computer Training Limited
1992 – 1994
City and Guilds NVQ Level II - Electronic Office System Maintenance (Field)

6. EDUCATION
Sandwell College, Chance Campus, Smethwick, Warley
1990 – 1991
BTEC National Diploma: B346 - Computer Aided Engineering.
Joseph Leckie Comprehensive School, Walsall
1982 – 1990 and 1996
5 GCSE’s and 1 ‘A’ Level and RSA Desktop Publishing - Stage II
ADDITONAL INFORMATION
Jay is a member of the Apple Developer Connection (ADC) and is studying XCode in his spare time. He also provides
freelance consultancy for a number of clients where he has able to expand his Internetworking and Media knowledge.
He is also applied to become CITP with BCS. Very recently Jay has started to pick his basic French skills and has re-
applied as Professional Apple Certified Trainer (ACT). Jay also practices Yoga in his spare time.
REFERENCES
Available on request.