1. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
Objective
To obtain a challenging position as a Business Analyst and Management by contributing my 6
years of strong & extensive experience to provide innovative & strategic information technology
solutions.
Summary
 Over 7 years of diversified experience in Business Analysis, Software Design, Development,
Implementation, and Quality Assurance of web based and client server applications with
knowledge of the Software Development Life Cycle and Quality Assurance Life Cycle.
 Extensive knowledge & experience in industry standard and in-house software development
life cycle (SDLC) methodologies, Business Rules, Business Process Management, Data
Modeling and Mapping, Process Modeling & Optimization.
 Experienced in all phases of software product development and proficient in creating Business
Requirements, System Requirement Specifications (SRS), Functional Specification Document
(FSD), Design Documents to formulate Test Plans, Test Cases, business rules, Use Cases,
Process Flow Diagrams, Activity Diagrams, & Data Flow Diagram (DFD)
 Experience in multiple domains such as Government, Pharmaceutical, Insurance, Banking
& Finance Market Instruments (Escrow and Reserve Administration, Non-Escrow Loans
Collateral Inspection and Monitoring processes, Derivatives, Equities, Money Markets, Fixed
Income, asset allocation, & portfolio analytics), Health care and E-Commerce Applications.
 Result-driven, highly motivated, creative, with strong analytical & logical acumen, proven
experience at building, motivating and leading professional teams, working with onsite
offshore team models, managing projects and supporting client relationships with excellent
communication & Presentation skills.
Specific Expertise
Business Business Requirement Gathering and Analysis / User Interface Design /
Analysis Skills Process Design / Use Cases / Documentation / Facilitating Meetings /
Leading JAD/JRP Sessions / Risk Analysis / Cost Benefit Analysis /
Change Management / Content Management / Contingency Planning /
Quality Assurance
SDLC Skills Rational Unified Process (RUP) / Waterfall Methodology/ Agile / SCRUM
/ Iterative
Process Skills Process re-engineering / Project scheduling and management / Resource
Allocation / Risk Management / Work Breakdown Structure / Estimation /
EDI /ICD-10 / SOX Compliance / HIPAA / Basel 2
Testing Skills Test Cases / Test Summary Report / Functionality Testing / Integration
Testing / System testing / Stress testing / Regression testing / User
Acceptance testing
Technical Expertise
Operating Windows XP / 2000 / NT / 98, MS-DOS/ MAC OS
Systems
RDBMS SQL Server 2000 / MS-Access
Languages C / C++ / JAVA / J2EE / HTML
Tools Rational Requisite Pro / Rational Rose / Rational ClearQuest / Rational
ClearCase / Rational Test Manage/ / MS-Office Excel, Word, Power Point /
MS Project / MS Visio / Cognos / MS Sharepoint / Clarity / Mercury Quality
Center / JIRA Issues / WebEx / Go to Meeting /Communicator
lisa@jnjsolutions.com

2. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
Professional Experience
Maximus, Rancho Cordova, CA Nov 2010 – Till
date
Business Analyst
COEEMP (Colorado Eligibility & Enrollment Services for Medical Assistance Programs) is a
Colorado state government project for providing medical assistance for Coloradans. Currently
523,000 Coloradans are on Medical Assistance. There are 2 medical assistance programs that
Colorado state government provides which are Medicaid and CHP+. Currently 460,000
Coloradans are registered in Medicaid and 63,000 registered in CHP+. Maximus is the vendor
hired by the Colorado state government to implement the project and to bring cutting edge
technology, reduce overall program administration costs and improve service access to the end
user. The Colorado department of health care policy and financing (HCPF) is the state program
manager. The roles and responsibilities of Maximus are to conduct eligibility & enrollment services
for Colorado’s medical assistance programs, partner with the Department to streamline current
eligibility & enrollment service model, supplement role of county departments of human/social
services (county offices) and Medical Assistance (MA) sites currently performing eligibility &
enrollment services, Process new enrollment applications and renewals of enrollment for medical
assistance programs (Medicaid & CHP+), Conduct routine case maintenance, Increase client
retention rates by expanding clients’ renewal options and simplifying the renewal process,
Operate a comprehensive customer service center (CSC), Develop efficiencies in the current
service delivery model by leveraging technologies such as electronic document management and
other technologies.
Responsibilities:
• Evaluated the information gathered by interviewing the customers and transform high
level information into detailed requirement.
• Interacted with business end users to understand the functionality required.
• Interviewed the application expert to document the existing functionality of the product
and determined the configuration needs.
• Gathered requirement form various sources provided by the Colorado state government
Healthcare department and documented Business Requirement, Functional
Requirement, Report Specifications, Product Configuration Specification.
• Interacted with the project manager to document the vision of the project.
• Utilized UML diagram such as Use Case, Sequence and Activity to document the
requirement.
• Analyzed the business process by interviewing the business end users, operations
department and documented the detailed business process diagrams in various phases of
the project.
• Conducted GAP analysis UAT (User acceptance testing), and Cost benefit analysis.
• Executed SQL Queries for testing and data analysis.
• Followed and involved in all phases of the Waterfall Model.
• Interacted with the Project Manager, Technical Leaders on a regular basis.
• Facilitated the requirement review session.
• Help negotiate priorities and set deliverables accordingly and estimate timelines.
• Interacted with the Software Quality Analyst team to help identify defects and help resolve
any outstanding defects.
• Provided estimates to develop, enhance or implement changes to the application.
• Active member of the requirements team, helped identify and streamline the requirements
management process.
lisa@jnjsolutions.com

3. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
• Involved in the testing phase of the product and created test plan, test cases, test
scenarios.
• Performed functional, regression, performance, UI, negative, system, integration, security,
browser compatibility and data base testing.
• Performed a real time testing using the Scanner with Kofax imaging software in order to
test the application form classification, identification, masking, data capture in XML files,
data pushing to the product
• Reported bugs through JIRA defect tracker.
• Verified and reproduced client issues.
• Update clients about the progress of new implementation.
Environment: Rational Suites, Cognos, Java, J2EE, SQL, JIRA, Oracle, XML
Wyeth/Pfizer, Collegeville, PA Oct 2009 –
Oct 2010
Business Analyst
Wyeth is a global leader in pharmaceuticals, consumer health care products improving the lives
of millions of people around the world with outstanding consumer health care products, and animal
health care products.
Enterprise Labelling Information System (ELIS):
Enterprise Labeling Information System (ELIS) is an enterprise-wide solution that integrates
labeling and packaging processes, procedures, and systems for Wyeth Pharmaceuticals, Wyeth
Consumer Healthcare, and Wyeth Nutrition that effectively supports the management of documents
with regard to product labeling & packaging. The primary function of the system was the ability to
create documents of a specific document type, document subtype, document unit, and sub unit
either from template formats or by importing an existing document and initiate workflow which
included Review, Edit, Approve, eSignature, Supersede, & Obsolete statuses, Rendition, creation of
virtual docs with child docs & integration with other systems such as outlook, FDA submission
systems.
Responsibilities:
• Participated & interacted with Regulatory, Publishing, & Labeling user groups in blue
printing sessions to identify their business needs.
• Analyzed the business process by interviewing the business end users, operations
department and documented the detailed business process diagrams in various phases
of the project.
• Analyzed “As-is” process of the existing ELIS system and understood the “To-be” process
and provided assessment document & created process flows.
• Conducted user interviews and JAD sessions as a part of the requirements elicitation.
• Established RUP (Rational Unified Process) methodology and provided assistance in
developing use cases and project plans.
• Analyzed business requirements and their feasibility in areas such as Briefing,
timelines, technical, implementation aspects, and was responsible for communicating
the same back to business. Designed and developed project document templates based on
SDLC methodology.
• Gathered, compiled and documented information from various systems of records to create
the Functional Specification Documents.
• Interviewed subject matter experts, conducted and facilitated working sessions and
reviews, and performed analysis and research activities in order to elicit and document
functional and non-functional requirements.
• Designed Use Case Diagram and wrote their specifications in the Use Cases
Specification document using UML/Visio based on the requirement gathered
lisa@jnjsolutions.com

4. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
• Designed a new replacement requirements template and used it to capture the
requirements which could be used across all businesses verticals to maintain consistency.
• Involved in preparing Content Management plan.
• Involved in development of the search feature for the Web GUI of the Content Management
product of ELIS System.
• Participated in design review meetings & code review meetings and provided with the
needed functional clarifications besides contributing the best practices & performance
oriented process flows.
• Created test scripts for various doc subtypes within HP Quality Center and performed
testing in Dev, Demo, & Test environments.
• Ensured that all documents drafted were in compliance with the regulatory & corporate
compliance laws.
• Involved in Data Analysis, Database Designing and Performed data processing, data entry
and balancing of daily cash summary reports in MS Excel.
• Executed test scripts in Mercury QC during validation phase and created defects when
needed.
• Facilitated UAT by assisting the user groups in creation of business scenarios, UAT
scripts, & executing the same.
• Provided support with the user access, system maintenance related service requests by
creating the necessary class 1 forms & getting them approved to be implemented.
• Provided the management team with weekly progress & status reports.
• Perform responsibilities of ensuring that the configuration items are identified and
controlled.
• Worked with various teams across the board such as business users, design team,
development team, validation team, implementation team, & IS Security teams.
• Used MS Office Suite extensively (which included MS Project, MS Word, MS Excel, MS
Power Point, MS Visio), HP QC, Webex, Documentum, JIRA Issues, ISM for various
documents and reports, facilitating meetings.
Environment: MS Office Suite, HP QC, Mercury QC, WebEx, Oracle, JIRA, Java, J2EE
First Citizens Bank, Raleigh, NC Feb 2008 –
Oct 2009
Business Analyst
First Citizens Bank offers a complete line of financial services, including personal banking, business
banking, trust services and insurance services and has grown to serve customers in more than 200
cities in the US with total assets of more than $18 billion.
PERSONAL SERVICES PORTAL (PSP)
My project involved various phases in improvising & enhancing the features & functionalities of
First Citizens Bank’s web portal for individual accounts which aids in servicing customers with their
banking, credit card, investments, mortgage accounts, managing portfolios, Payment and
other investment accounts for individuals. The capacity of the project was to create an
integrated solution to replace the existing isolated systems.
Responsibilities:
• Reviewed the requirements & design documents and understood the existing systems &
functionalities.
• Lead sessions to collect requirements from business and end user groups to initiate
systems development process.
• Analyzed “as-is” process of the existing PSP system and understood the “to-be” process
and provided assessment document & created process flows.
lisa@jnjsolutions.com

5. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
• Participated in design meetings and contributed towards creating a logical architecture
diagram & physical architecture diagram.
• Developed Use Cases and Business Use case model after understanding the Business
Processes.
• Worked with RUP framework, involved in iterations at each phase of the Software Life
Cycle.
• Customized RUP according to the standard operating procedures and developed a
Requirements Management Plan.
• Held regular meetings in the form of JAD sessions with developers, quality testers during
the entire project to assure that the critical as well as the minute details of the project
were discussed and issues were resolved beforehand.
• Defined and documented test plans, test cases and facilitated system, functional, &
UAT tests.
• Reviewed and reported the progress of the project during all the phases.
• Prepared all the documents & facilitated review sessions as per the in-house SDLC
methodology and complied with the corporate & regulatory laws.
• Created & maintained issues & risk document and followed up with the individual owners
to ensure the timely response/completion of the action items.
• Handled Change Requests by capturing them in the available organizational templates &
thoroughly analyzing them for the impact on triple constraints.
• Closed the projects by successfully deploying the applications into production and providing
the needed training materials, release notes to the business users, & documenting lessons
learned to store in the organizational process assets.
• Used MS Office Suite extensively (which included MS Project, MS Word, MS Excel, MS
Power Point, MS Visio), & QC for various documents and reports, facilitating meetings.
Environment: MS Office Suites, RUP 2002, Rational Requisite Pro, Rational clear case,
Rational clear Quest.
NJM Insurance Group, Trenton, NJ Feb 2007 –
Feb 2008
Business System Analyst
New Jersey Manufacturers Insurance Company (NJM). Formed in 1913 by factory owners who
wanted to purchase insurance from a reliable, local safety-oriented carrier, the Company has
earned a reputation for efficiency and integrity.
Enhancements of the Quote & Policy Issuing System
The project involved the incorporation of modules to add New Line of Business and to enhance the
UI look and feel of the application and make it more users friendly.
Roles & Responsibilities:
• Understand business process and document requirements via various methods
including interviewing stakeholders, reviewing organizational process assets,
brainstorming, & Delphi techniques.
• Defined agile model for leveraging onshore and offshore resources to deliver on time and
efficient business solution.
• Responsible for facilitating and arranging Conference Calls, JAD Sessions, Business
Interviews.
• Guide the development teams to break down large and complex user story into simplified
versions for execution.
lisa@jnjsolutions.com

6. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
• Conducted High-level Requirement and Use Case walkthrough sessions with the
Business team and Development Team. Developed functional specifications as defined in
the business requirements including documenting use cases.
• Participated in design sessions & prepared process flows, wireframes, class
diagrams, & use case diagrams which were the inputs for design specifications
document.
• Prepared Insurance Services Office (ISO) manuals for each commercial lines of business.
• Lead the testing initiative - develop test strategy, test plan, & test cases, conduct informal
& formal testing cycles and facilitated User Acceptance Testing (UAT) & smoke testing,
performed post-production installation testing.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and
validation of stories.
• Participated in Bug-Review meetings with software developers, QA engineers, managers
and suggested enhancements to the existed application from business perspectives,
provided requirements definition solutions to existing bugs.
• Prepared Requirements Traceability Matrix to ensure that all requirements have been
tested successfully.
• Handled change requests by efficiently documenting the changes and seeking the
approval of the change control board after performing the needed analysis to
implement the changes.
• Created & maintained issues & action items log throughout the duration of the project
and facilitated weekly meetings to review and resolve the open issues.
• Used MS Office Suite extensively (which included MS Word, MS Excel, MS Power
Point, MS Visio, MS SharePoint), Mercury Quality Center, & Net Meeting for various
documents and facilitating meetings.
Environment: Ms Office Suite, Mercury QC, Net Meting, SQL.
Misys Healthcare Systems Inc, Raleigh, NC Dec 2005 –
Jan 2007
Business Systems Analyst / QA
Misys Health provides computer-based practice management and electronic medical records
systems to more than 700 physician practices across the country. Ideal for any size practice, from
the multi-provider enterprise to a solo practitioner, Misys Health’s proven suite of applications
(Optimum) streamline front and back office administration and manage all clinical data relating to
patient care outcomes.
Integrated Patient Management System (IPMS):
IPMS is the result of the new & changed business processes, applications, & software products into
the Misys Health Software Production Environment. The Integrated Patient Management is a
solution developed on a SOA (Service Oriented Architecture) that retrieves the patient information
on the CPR view of the application and the information is shared among other legacy systems. The
interface with other system is done through the integration engine.
Responsibilities:
• Conducted meetings with stakeholders to collect business requirements. This
information was used to transform business requirements into System Requirement
Specifications and supplementary requirements in Rational Requisite Pro.
• Followed and Involved in all phases of agile methodology (SCRUM) including in-depth
knowledge of agile methodology (SCRUM).
lisa@jnjsolutions.com

7. Name: Ryan Kappala lisa@jnjsolutions.com
Business Analyst
• Facilitated JAD sessions with the business and project teams to identify reports for
decision support system and baseline the design documents with the support of
database architects and design engineers.
• Created and managed project templates, detailed use case documents, requirement
types and traceability relationships in Rational Requisite Pro.
• Created various UML diagrams for the use of this new environment. Performed Risk and
Gap Analysis to ensure project success.
• Attended Change Request meetings to document corresponding changes and
implemented procedures for enforcing changes through defect tracking using Rational
Clear Quest.
• Created data model and used the same to develop the Design Model: Class Diagrams,
Collaboration, and Sequence Diagrams.
• Interacted and helped the QA team to devise the test plan and test cases for the
application by explaining the business case and using Rational Test Manager and
ensured compliance with HIPAA, HL7, and EDI.
• Archived change requests, requirement, test requirements and design documents in
Rational ClearQuest.
• Assisted in performing a functional decomposition of environment events and activities
for developing the operation documentation that defined how the environment is to be
administered, operated and supported. This decomposition was built with the aid of UML
diagrams using Visio.
• Used the Office Suite extensively which included MS Word, MS VISIO, and MS Excel &
Rational Suite for various documentation and diagrams.
Environment: Rational Suite, MS Word, MS Visio, MS Excel, EDI
Education
 BCA, Osmania University
 Networking Science, Brooks College.
 MBA, International Technological University
lisa@jnjsolutions.com