1. Jibran Nadeem
1-780-266-0353
nadeem.jibran@gmail.com
Overview
Skilled at learning new concepts and technologies very quickly and working well under pressure and
tight deadlines
Enthusiastic and excellent at working individually or as part of a team (technical and functional)
Self motivated individual with a drive to succeed and desire to learn and continue professional growth
Communicate ideas clearly and effectively through strong written and verbal skills and professional
mannerism
Education
Masters of Science in Information Technology and Management June 2012 - December 2013
University of Texas at Dallas - Richardson, TX
Degree focus on Enterprise Systems
Scholar with Distinction, GPA 3.9
Bachelor of Commerce in Accounting September 2007 - April 2011
University of Alberta School of Business - Edmonton, AB
Work Experience
SAP AIS Analyst I (Opportunity Concept) June 2014 - May 2015
City of Edmonton, IT Branch - Edmonton, AB
Documenting problem solving techniques for clients using SAP tools and processes (SAP HR, SAP PM)
Comprehension of SAP business processes and workflows and delivering support to SAP users
Development and maintenance of training material for users
SAP Configuration [SAP Reference IMG] - Creating and maintaining pay scale groups and levels
Creating/updating notifications for transports from Development to Quality to Production environments
Tier 2 level support services and operational activities in SAP HR module such as maintenance of HR
master data, daily IT time approval, cost center reconciliation, employee reconciliation between
PeopleSoft and SAP
Worked with respective SAP team members and participated in resolving / triaging Remedy tickets
(work requests) from SAP clients / users
MMCI Mobility Project - City of Edmonton Drainage Operations (SAP Work Manager 6.0)
Gathering and documenting business requirements and processes
Performed complete system internal testing of mobility application for both initial implementation and
post go-live enhancement package
Responsible for signing off on all development items for bug fixing/enhancements and presenting the
business with enhancement recommendations based on analysis and evaluation of end user experience
Responsible for finding bugs within the application, analyzing the root causes and documenting steps
taken to encounter issues, and for ensuring that application customization and development was aligned
with business requirements
Liaison between internal IT team and SAP Developers (India / Active Global Support) for all issues
Controlled tracking and updating of all defect items and pain points found during all phases of the
project implementation
Creating, updating, and managing tickets raised with SAP through SAP Support Portal
Conducted User Acceptance Testing with clients for initial implementation and post go-live
enhancement package
2. Jibran Nadeem
1-780-266-0353
nadeem.jibran@gmail.com
Providing on-site end user support and application troubleshooting during go-live and remote support
post go-live
Creation of support documentation for Drainage Operation super users, internal trainers, and support
personnel for post go-live support
Conducted application training for end users and Drainage Operations internal trainers
Provided application specific SAP training (HR / PM) to Drainage office support staff and supervisors
and helped set up variants for easier and efficient end user support
Senior Product and Sales Specialist May 2011 - December 2011
Best Buy Canada - Edmonton, AB
Demonstrated strong work ethic and leadership skills in sales and was promoted to Department Assistant
Supervisor in a few months ahead of normal promotion period
Consistently achieved monthly sales targets as a result of in-depth knowledge of products and services
which helped attain skills to enhance closing sales
Utilized excellent communication skills to develop client relationships to provide best possible service
to clients and obtain repeat sales
Trained new and junior staff by exemplifying company policies, strategies, and product and sales
knowledge
Technical Skills
Proficient understanding of SAP ECC Functional Modules (HR, PM, SD)
Proficient in front end components such as Query Designer, Crystal Reports and Dashboard
Understand business process management, business analytics, data analysis, SDLC
Understand integration and configuration of an accounting information system using SAP FI/CO
modules as a direct result of coursework
Good understanding of cloud principles and virtualization
Designing databases, designing and building dimensions, performing data loads, performing calculations
and aggregation in Hyperion Essbase
Knowledge of end user tools such as Smartview and Excel Add-In for Hyperion Essbase
Writing MaxL scripts / calculation scripts / MDX scripts
Ability to create reports based on user requirements through use of spreadsheets or reporting software
Analyzing and creating Use Cases, Use Case Descriptions, Use Case Diagrams, Activity Diagrams,
Class Diagrams, Sequence Diagrams, Business Flow Diagrams, Entity Relationship Diagrams, Database
Design, Business Processes
Configuring and installing various hardware, software, and networking equipment and performing
general and preventative maintenance
Performing back-ups and recovery of data as required
Certifications and Awards
Oracle Essbase 11 Certified Implementation Specialist April 2014
Oracle Partner Network
Enterprise Systems December 2013
University of Texas at Dallas, Naveen Jindal School of Management
SAP Student Recognition Award December 2013
SAP University Alliances
3. Jibran Nadeem
1-780-266-0353
nadeem.jibran@gmail.com
Relevant Coursework
SAP Business Data Warehousing Integrated Accounting Info Systems - SAP FI/CO
SAP Enterprise Resource Planning Database Management Systems
SAP Customer Relationship Management Systems Analysis and Project Management
Data Communications Cloud Computing
Software
SAP ECC, SAP BW, SAP CRM, SAP Work Manager 6.0
Oracle Hyperion Essbase, Hyperion Planning
Microsoft SQL, MS Visio, Crystal Reports
Advanced knowledge of MS Office - Word, Excel, PowerPoint, Outlook, Access
Google Applications - Gmail, Google Docs, Calendar, Drives, Sheets, Slides
Windows Vista, Windows 7, Windows 8, Mac OS X
Volunteer Experience
Volunteer
South Asian Student's Association (SASA) - University of Alberta
Created awareness of South Asian culture and promoted unity by taking initiative in leading volunteer
activities for events
Requested by an executive to be a judge for SASA events and talent programs