1. PO BOX 2133
Scottsdale,AZ 85252
602-380-8594
jimy.guglielmo@gmail.com
Jimy Guglielmo
Experience 4/2007- Present CVS/Health Scottsdale, Az
Advisor Medicare Part D Enrollment Operations
 Reporting
 Created
 Inbound Call Reporting
 Enrollment/Disenrollment Reporting
 Work In Process Reporting
 Manage Daily Reporting
 Daily Productivity Reports
 Work In Process TAT Reports
 Adhoc Reporting Requests
 FileNet Image Repository Business Administrator
 User ID creation/delete/password resets
 Over 10,000 users
 Manage business and print vendor relationships
 Created image naming requirements for image loading
 Daily image load reporting
 Average 100,000 images daily
 Image loading
 Minor IT support
 Server restarts
 Troubleshooting issues
 Managed Team Daily Task Log
 Track team projects
 Facilitate daily team meetings
 Managed Client Specific Full Enrollment File
 Worked with BCBS Vermont on the following tasks
 Net New
 Updates
 Deletes
 Managed Claims Extract Transmission (CET)
 Weekly Monitoring of Claims
 Monthly CET Review File with BCBS Vermont
 Witness Business Administrator
 Add/Remove users to be recorded

2.  Created call monitoring form
 Created call recording reporting
 Troubleshoot call recording issues
 Avaya Administrator
 Add/Remove users
 Pulled call stat reporting
 Troubleshoot phone log in issues
 Inbound call volume allocation
 Intranet Web Page Administrator
 Manage content
 Layout and design
Subject Matter Expert/Fast Start 1/2002 to 4/2007
 Handle all customer escalations/complaints and research issues on
prescription orders.
 Assist five Fast Start supervisors with research and writing Standard
Operating Procedures (SOP’s).
 Assist with tracking daily call volume and staffing CSR’s to handle
changing call volume, prescription faxes and member calls.
 Act as interim supervisor by delegating work overflow to staff.
Education 1991 to 1995 Maryvale High School Phoenix, Az
 High School Diploma
 General Studies
References: Available upon request