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Growing The Business Through Customer Relationships & Retention

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Joel Warady
Joel Warady
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Growing the Business through Customer Relationships & Retention Joel Warady Principal Joel Warady Group October 1, 2005
Understanding the Value of each Relationship and Making Sure each Interaction Maximizes that Value What is CRM?
CRM: What is it? How Do I Change My Business ,[object Object],[object Object],[object Object],[object Object]
What Should CRM Accomplish? ,[object Object],[object Object],[object Object],[object Object]
What is the Reality of Most Companies? ,[object Object],[object Object],[object Object],[object Object]
CRM & ERM Cut Across Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Does CRM Provide a Company? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What are the Benefits to the Customer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the Benefits to the Company? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wallet Share vs. Market Share ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Common Pitfalls for CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stages of Company Focus ,[object Object],[object Object],[object Object],[object Object],[object Object]
Creating Customers for Life (The Ten Commandments) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Growing The Business Through Customer Relationships & Retention

  • 1. Growing the Business through Customer Relationships & Retention Joel Warady Principal Joel Warady Group October 1, 2005
  • 2. Understanding the Value of each Relationship and Making Sure each Interaction Maximizes that Value What is CRM?
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