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MAXIMIZING
ENTERPRISE SEO
John Carcutt
Director of SEO and Social Media
Advance Digital Inc.
@JohnCarcutt




                                   1
Follow @johncarcutt




                      2
Follow @johncarcutt




                      3
WE MAKE MORE WORK
Let’s be honest with ourselves. When is the
last time an SEO “reduced” workload.
Never.

    •    IT Department
    •    Design Department
    •    Content Creators
    •    Marketing Department


Follow @johncarcutt




                                              4
BUILD SUPPORT
• Difficult to reach everyone in a large complex
  organization
• Create Internal Champions from the ground up
  • Project Owners
  • Product Owners
  • Project Managers
• Work your way into processes
• Mandated support does not work
    • “Oops forgot to invite SEO to the project kick off. Sorry.”


Follow @johncarcutt




                                                                    5
THEY NEED A REASON TO CARE
There are two basic reasons an internal group
will invite you to create more work for them:

    1. You will make their project more
       successful
    2. You will protect their existing search
       equity



Follow @johncarcutt




                                                6
THE DUTY OF THE SEO IS
       “TO PROTECT AND PROMOTE”




Follow @johncarcutt




                                       7
DEFINING THEIR GOALS
Different departments, different categories,
different groups will have different goals.
    •    Critical to communicate with stakeholders
    •    Understand to primary purpose of any new
         project
    •    Communicate how SEO can best help the
         project
    •    Give regular updates that are specific to that
         stakeholder


Follow @johncarcutt




                                                          8
THE AGENCY MODEL
Activities that keep clients happy and coming
back at Agencies will work for internal “clients”
as well.

    •    Identify Internal Clients
    •    The Kick-off Call/Set Expectations
    •    Ongoing scheduled communication
    •    Monthly Reporting
    •    Results

Follow @johncarcutt




                                                    9
SLOW AND STEADY
This process takes time and can not be
forced.
• Sometimes it takes a major problem to
  open eyes.
• “SEO to the Rescue” is much more
  stressful than an “SEO Ride-a-long”
• Listen for opportunities to contribute




                                           10
Follow @johncarcutt
EDUCATION IS YOUR ALLY
The more they understand why you are
asking them to do more work, the more
likely they will by-into the process.
    • Internal Training targeted at specific
      groups.
    • Detailed explanations when requesting
      more work
    • Listen for opportunities to train on the fly




                                                     11
Follow @johncarcutt
ENTERPRISE SEO IS DIFFERENT
Overall SEO knowledge is critical of course
but I believe knowing SEO is not the most
important skill at the Enterprise level.

• Building Relationships
• The Ability to Communicate
• Empathy




                                              12
Follow @johncarcutt
CAN YOU CONVINCE
YOUR CO-WORKERS TO
ASK YOU TO CREATE
MORE WORK FOR THEM?

THAT’S THE KEY TO
MAXIMIZING ENTERPRISE
SEO.




                        13
Follow @johncarcutt

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Maximizing Enterprise SEO from SMX East 2012

  • 1. MAXIMIZING ENTERPRISE SEO John Carcutt Director of SEO and Social Media Advance Digital Inc. @JohnCarcutt 1
  • 4. WE MAKE MORE WORK Let’s be honest with ourselves. When is the last time an SEO “reduced” workload. Never. • IT Department • Design Department • Content Creators • Marketing Department Follow @johncarcutt 4
  • 5. BUILD SUPPORT • Difficult to reach everyone in a large complex organization • Create Internal Champions from the ground up • Project Owners • Product Owners • Project Managers • Work your way into processes • Mandated support does not work • “Oops forgot to invite SEO to the project kick off. Sorry.” Follow @johncarcutt 5
  • 6. THEY NEED A REASON TO CARE There are two basic reasons an internal group will invite you to create more work for them: 1. You will make their project more successful 2. You will protect their existing search equity Follow @johncarcutt 6
  • 7. THE DUTY OF THE SEO IS “TO PROTECT AND PROMOTE” Follow @johncarcutt 7
  • 8. DEFINING THEIR GOALS Different departments, different categories, different groups will have different goals. • Critical to communicate with stakeholders • Understand to primary purpose of any new project • Communicate how SEO can best help the project • Give regular updates that are specific to that stakeholder Follow @johncarcutt 8
  • 9. THE AGENCY MODEL Activities that keep clients happy and coming back at Agencies will work for internal “clients” as well. • Identify Internal Clients • The Kick-off Call/Set Expectations • Ongoing scheduled communication • Monthly Reporting • Results Follow @johncarcutt 9
  • 10. SLOW AND STEADY This process takes time and can not be forced. • Sometimes it takes a major problem to open eyes. • “SEO to the Rescue” is much more stressful than an “SEO Ride-a-long” • Listen for opportunities to contribute 10 Follow @johncarcutt
  • 11. EDUCATION IS YOUR ALLY The more they understand why you are asking them to do more work, the more likely they will by-into the process. • Internal Training targeted at specific groups. • Detailed explanations when requesting more work • Listen for opportunities to train on the fly 11 Follow @johncarcutt
  • 12. ENTERPRISE SEO IS DIFFERENT Overall SEO knowledge is critical of course but I believe knowing SEO is not the most important skill at the Enterprise level. • Building Relationships • The Ability to Communicate • Empathy 12 Follow @johncarcutt
  • 13. CAN YOU CONVINCE YOUR CO-WORKERS TO ASK YOU TO CREATE MORE WORK FOR THEM? THAT’S THE KEY TO MAXIMIZING ENTERPRISE SEO. 13 Follow @johncarcutt