1. John Troiano 214-287-2970
406 FM 1848, Buffalo Tx. 75831 trojo01@yahoo.com
www.linkedin.com/in/johntroiano
INFORMATION TECHNOLOGY MANAGEMENT
Motivated IT management professional with over thirty years history of achieving cost sav-
ings and enhancing system functionality. Proven success of tackling and solving tough
business and technical issues/problems. Strong manager with demonstrated ability to work
effectively with individuals at all levels and in all functional areas. Experience managing full
project lifecycle from requirements gathering to final implementation and customer training.
Respected for troubleshooting acuity and capacity to think “outside the box” for more effec-
tive outcomes. Independent work habits, intuitive business sense, and an instant grasp of
new technologies underpin dedication to steer streamlined operations within a cost-effec-
tive and productive IT function.
EMPLOYMENT SNAPSHOT
Depository Trust and Clearing Corporation, Coppell, Texas. 2007 - 2014
CA Technologies, Plano, Texas. 1985 - 2007
Schweber Electronics, Jericho, New York. 1982 - 1985
CERTIFICATIONS Dale Carnegie, 2001
EDUCATION Centereach, N.Y. High School, 1974
MILITARY United States Navy, 1976-1979
TECHNICAL EXPERTISE / OS / SOFTWARE
IBM z OS Microsoft Windows OS Redhat Linux OS JES2 Subsystems
TSO/ISPF IBM Utilities FileAid SDSF
CA-Scheduler CA-7 CA-11 CA-Jobtrac
CA-Top Secret REXX Sort FTP
CA-View NDM JCL RACF
CA-AutoSys Termalabs JAWS Stonebranch Automation Center Microsoft Word
Microsoft One Note Microsoft Excel Microsoft Powerpoint Microsoft Visio
Microsoft Project Microsoft Active Directory Microsoft Exchange Microsoft Outlook
HP-Netcool MSTSC Secure/CRT Microsoft SQL
VMware ESX Adobe Oracle ServiceNow
Citrix IBM SMP/E SNMP Traps JIL
Scripts Microsoft IIS CA-OPS-MVS IBM AFOPER

2. John Troiano Page 2
Depository Trust and Clearing Corporation, Coppell, Texas. 2007 - 2014
Enterprise Scheduling Support Manager, Scheduling Architect
DTCC has been providing services to promote the stability and certainty of global financial mar-
kets for over 40 years.
• IT Department manager with operational and strategic planning, including fostering innovation, plan-
ning projects, and organizing and negotiating the allocation of resources in dispersed timezones.
•Customized and monitored ServiceNow for Enterprise Scheduling Requests, and Incident Problem
and Change Management systems to streamline over 1000 requests and 400 issues per month.
•Developed training Webinars for clients to use ServiceNow Scheduling Request system and and dis-
tributed scheduler CA-AutoSys and mainframe CA-Scheduler systems.
•Designed and implemented workload and metric reports for management.
•DRI (Designated Responsible Individual) for Company wide goal, planning and installation of CA-Au-
toSys and JAWS installed and operational in all environments with vendors. Worked with internal
teams on the security, networking, database and OS setup for deployment. Deployed over 1000
agents on Windows and Linux environments.
•Managed approximately 3 million jobs processed monthly with under 5% abend ratio.
•Engineered support plan reducing abend failures while minimizing Prod downtime to under 4%.
•Designed and instituted alerting process improvements procedures to adhere to SLA targets.
•Assisted Automation team with automating message processes which resulted in improved throughput
for batch workload.
•Managed a dispersed team of fifteen technical FTE’s to support and troubleshoot any issues or prob-
lems to the enterprise wide scheduling needs.
•Team is responsible for all scheduling requests, developing methodologies, testing of workload, setup
of JCL, Scripts, file transfers, REXX, and an new or upgrade applications. Team supports 5x24 and
weekend on-call support for failures, Disaster Recovery tests, Product upgrades, OS upgrades, and
Application upgrades on weekends.
•Responsible for Enterprise wide Scheduling Workload solution in the following four environments:
Production, UAT, QA and Development. The Mainframe environment uses CA-Scheduler, CA-11 and
Stonebranch Universal Command and are connected to the distributed environment (Windows and
Linux) using CA-AutoSys and JAWS for reporting and SLA notifications.
•Developed and instituted SLA notifications to management portal.
•Developed, created, monitored and ownership of all batch workload and other application related
batch resources running in a multi-platform, multi-client sophisticated environment.
•Worked closely with internal and external partners, vendors and clients to setup, test and deploy.
•Monitor and assure compliance with federal regulations and industry standards, instituting changes as
they occur for internal and external audits. Developed strategies to help out every departmental Audit.
•Negotiated on all departmental projects with internal teams on project timing to get batch workload
tested and into higher production environments.
•Educated team for skills in customer service, follow-up, satisfaction, and troubleshooting techniques.
•Created and maintained technical troubleshooting documentation and standard operating procedures
using One Note, SharePoint and WIKI.
•Performed problem analysis and troubleshooting dealing with any type of failures ranging from user,
network, application, hardware and/or system issues.
•Defined teams list of goals and projects for each member to complete by end of each year for bonus
and salary reviews. Met with each individual four times per year.
•Interacted with departments to get early notifications for errors with products such as IBM AFOPER,
and HP NetCool.
•As technical subject matter expert, evaluating, selecting, and integrating all workload-related projects.
•Created key performance indicators (KPI) for the first time. Initiative elevated staff productivity rates by
more than a third, setting the standard for achievable goals in staffs’ yearly performance evaluations.
•Cut ACD call abandon rates from 10% plus to just 6.5% in 3 month timeframe.

3. John Troiano Page 2
CA Technologies, Plano, Texas. 1985 - 2007
Sales Enablement, Solution Center Owner, QA, Level 1 Support Manager, Operations Manager, Com-
puter Operator
CA Technologies creates software that fuels transformation for companies and enables them to seize
the opportunities of the application economy.
•Sales Enablement, responsible for a Solution Center with 3 Conference Rooms and Theaters
with forty VMware sessions running Windows and Linux, and installed CA Products to sup-
port the CA Dallas Sales team to demonstrate CA-Technology products to the client base
•Quality Assurance technician for CA-Scheduler and CA-Jobtrac
•Responsible for installation, integrations and usage.
•Integration from other products, Ex: CICS, Librarian, CA OPS/MVS, IBM AFOPER, CA-View,
CA-TSS, ACF2, IBM RACF.
•Product Support Level 1 Technician for 14 CA Automation Products, supported clients with
questions, error msgs, product errors, installation, customizations and integrations with other
products
•Operations Manager in a 24x7 installation with 15 FTE’s supporting Development, QA and
Production Mainframe environment and network. Night shift Operator.
Schweber Electronics, Jericho, New York. 1982 - 1985
Computer Operator
Schweber Electronics specialized in distribution and value added services relating to electronic compo-
nents and computer products. Company name now Arrow Electronics.
•Operations Technician.
•Supporting a MVS, VM and DOS/VSE.
•Converted from DOS/VSE to MVS.