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Using Social Media for
Competitive Advantage
       Jon Ingham
     Social Advantage
• Intangible Value
  Strategy Map

• Value Triangle

• Social and Relational
  Capital

• Capability to
  Organisational
  Processes
th        s es
                 ro
                   w          es
              G          oc
            &          Pr
        n g        s s           er       ce
    r ni       i ne        t om         an
Le a
           B us         us          Fin
                      C
th       s es
                                                 ro
                                                   w          es
                                              G          oc
                                            &          Pr
                                        n g        s s           er       ce
                                    r ni       i ne        t om         an
                                Le a
                                           B us         us          Fin
                                                      C

                                 es
                              ss
                           ce                    ct
                         ro
                        P                      pa
          n t       tion                     Im
        e
                is
                   a
                            ility       ss
      tm
              an          ab          ne
  ve
     s                             si
In       O
           rg
                     C ap        Bu
Value for
Money
Adding
Value
Creating
Value
Enterprise 2.0?


                                   es
                                 ss
                               ce
                          P ro
                   tion
                sa
              ni
         r ga
        O
Social Business?



                                    es
                                 ss
                               ce                          ct
                           P ro                         pa
                      on                              Im
                    ti                           ss
                  sa                           ne
               ni                           si
         r   ga                           u
        O                                B
Competitive Society?



                                    es
                                 ss
                               ce
                             ro                         ct
                           P                          pa
                      on                            Im
                    ti               ity       ss
                  sa               il
               ni                 b          ne
         r   ga              a pa         usi
        O                   C           B
Fin
                        Phy            anc
                              sica        ial
                                  l   cap capi
                                         ital  tal
                         Cust
                             ome
                                 r cap
                       Know
                           ledge      ital
                                 capita
                                        l



                       Human capital


Org anisatio
                                      i al capital
                              Soc                          ital
                                                       c ap
                                                 nal
                                             atio
     nal Ca



                                    nis
                               O rga
            pability
ct
                            pa
                          Im
       i lity        ss
      b            ne
 a pa         u si
C            B
es
                     ss
                   ce
              P ro
           tion
         a           ility
       is
      n            ab
 r ga            ap
O               C
Marketing

                PR
  HR
                                    Facilities Design


                                         Organisation
Communication                            Development

                      Leadership
       Social media

                                         Management
Jon Ingham
Executive Consultant
Strategic Dynamics Consultancy Services

Social Advantage
http://blog.social-advantage.com

@joningham
jon.ingham@social-advantage.com
+44 (0) 7904 185 134

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Jon Ingham Smib Presentation

  • 1. Using Social Media for Competitive Advantage Jon Ingham Social Advantage
  • 2. • Intangible Value Strategy Map • Value Triangle • Social and Relational Capital • Capability to Organisational Processes
  • 3. th s es ro w es G oc & Pr n g s s er ce r ni i ne t om an Le a B us us Fin C
  • 4. th s es ro w es G oc & Pr n g s s er ce r ni i ne t om an Le a B us us Fin C es ss ce ct ro P pa n t tion Im e is a ility ss tm an ab ne ve s si In O rg C ap Bu
  • 5.
  • 9. Enterprise 2.0? es ss ce P ro tion sa ni r ga O
  • 10.
  • 11. Social Business? es ss ce ct P ro pa on Im ti ss sa ne ni si r ga u O B
  • 12.
  • 13. Competitive Society? es ss ce ro ct P pa on Im ti ity ss sa il ni b ne r ga a pa usi O C B
  • 14.
  • 15. Fin Phy anc sica ial l cap capi ital tal Cust ome r cap Know ledge ital capita l Human capital Org anisatio i al capital Soc ital c ap nal atio nal Ca nis O rga pability
  • 16. ct pa Im i lity ss b ne a pa u si C B
  • 17. es ss ce P ro tion a ility is n ab r ga ap O C
  • 18. Marketing PR HR Facilities Design Organisation Communication Development Leadership Social media Management
  • 19. Jon Ingham Executive Consultant Strategic Dynamics Consultancy Services Social Advantage http://blog.social-advantage.com @joningham jon.ingham@social-advantage.com +44 (0) 7904 185 134