This document discusses implementing a management system according to ISO standards. It outlines the goals of a management system as providing consistent and repeatable processes, increased workforce awareness, accountability for issues, and improved communication. It recommends taking a process-based approach by identifying key business processes, assigning responsibility, and monitoring processes to improve effectiveness. The major steps to implementation are identifying key processes, defining quality objectives, documenting the system, training personnel, auditing the system, conducting reviews, and making improvements.

1. Management System Implementation
for ISO standards
Julie Drysdale, ISSI
jdrysdale@issi-inc.com
http://www.issi-inc.com
+1 (831) 239 1575

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Management System Goals
 Consistent repeatable processes
 Increased workforce awareness of performance
 Organizational accountability for resolving issues
 Increased awareness of customer perception
 Institutionalized corrective action system (fix it once)
 Improved management communication
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Process-based Approach
 Identify key business processes necessary to
ensure that requirements and objectives are met
 Assign responsibility for and provide
resources for these processes
 Identify criteria needed to effectively operate
and control these processes, and to improve their
effectiveness
 Monitor and measure processes to demonstrate
their effectiveness (objectives)
 Take appropriate action to improve processes
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 Focus on results, rather than documentation
 Define your processes, Measure your processes,
Improve your processes
Implementation
Define Measure Improve
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Define:
 Create Key Process Maps for major activities
 Use flowcharts
 Back them up with more detailed procedures and/or
work instructions where necessary
 Communicate and implement processes and
procedures
Define Your Processes
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Measure:
 Identify critical measurements of success, (e.g.,
return rates, on time delivery, etc.)
 Define metrics, assign owners
 Establish targets
 Collect and report process data
Measure Your Processes
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Improve:
 Schedule regular meetings to review performance
 Identify actions to take when goals are not met
 Identify opportunities for improvement
 Follow up to ensure that actions are effective
Improve Your Processes
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Implementation
Major Steps to Implementation:
Identify the organization’s Key Business Processes
Define the company quality policy and measurable
objectives (scorecard)
Document the system (processes, procedures, forms)
Train personnel/implement the system
Audit the system
Conduct review (audit results, scorecard)
Make improvements as necessary
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Implementing and maintaining an effective Business
Management System requires knowledge, discipline
and creativity.
Contact us today for more information!
Julie Drysdale
+1 (831) 239-1575
jdrysdale@issi-inc.com
www.issi-inc.com
Conclusion
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About ISSI
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