1. Juniper Lake
3920 Puckett Creek Xing Apt 905 Murfreesboro, TN 37128-5677
731.415.2471 ∙ juniperlake1@gmail.com
Career Overview
Dedicated, dependable customer service representative motivated to maintain customer satisfaction and
contribute to company success. Concentration in problem-solving and demonstrating leadership in
customer care.
Core Strengths
● Strong organizational skills ● Excellent communication skills
● Management experience ● Customer service oriented
● Energetic work attitude ● Advanced clerical knowledge
● Detail Oriented ● Telecommunication skills
Work Experience
Contractor Dec 2015 to present
Brighthouse Luxury Green Home Cleaning – Brentwood, TN
Work independently or in a team to provide luxury-quality home cleaning services. Independently assess
client needs and goals to customize their service, following up regularly to ensure continued satisfaction.
Record and manage house notes online for client and company reference. Apply time management skills
to complete a highly detailed clean in a small time window.
Receptionist/Guest Care Aug 2014 to May 2015
ONU Salon – Murfreesboro, TN
Welcomed guests and handled all client relations, calls, and scheduling. Educated clients on products
and services offered, suggesting solutions for needs accordingly. Consistently led the guest care team in
accommodating clients, frequently requested by regulars to address questions and handle complaints.
Handled and processed all inventory, ensuring all products met the proper guidelines before stocking.
Customer Service Staff/Cashier Oct 2013 to Jul 2014
Publix – Hermitage, TN
Provided a pleasant environment for customers to seek information and address store/product
complaints. Recommended, selected, and helped locate merchandise based on customer needs.
Processed and issued money orders for customers. Trained new employees quarterly.
Operator/Sales Associate Nov 2012 to May 2013
Target – Hermitage, TN
Operated the store intercom system and direct phone line to assist customers with inquiries. Responsible
for all general customer service duties and researching product inventory.
Manager/Hostess Aug 2011 to Mar 2012
Sakura Japanese Steakhouse – Hermitage, TN
Promoted to management within the first 6 months. Responsible for all customer service duties and
reservations, accounting, navigating software and planning sales and marketing goals.
Floor Manager/Sales Associate Jun 2008 to Oct 2010
Ashley & Codi’s Consignment – McKenzie, TN
Promoted to management within the first year. Responsible for handling all customer accounts and
accounting aspects. Lead associate in driving customer service and sales. Managed a team in overseeing
inventory and aided upper management in research for further business ventures.
Education
The Salon Professional Academy – Licensed Cosmetologist 2012 to 2013
Nossi College of Art – Graphic Design 2011 to 2012
McKenzie High School – Graduate 2007 to 2011