As a Field Service Technician for Fairbanks Morse Engine, the responsibilities include installation, commissioning, scheduled and emergency service on products while maintaining excellent rapport with customers and coworkers. Key duties involve independently diagnosing and resolving engine issues, performing maintenance tasks, documenting work, and ensuring safety compliance. The role requires strong technical skills, administrative reporting, customer satisfaction, productivity, and acting as a professional role model for associates. Relevant qualifications include an associate's degree in diesel technology, 12 years of military experience, engine testing knowledge, safety procedures proficiency, and communication/problem-solving abilities.

1. As a Field Service Technician, FST, I am responsible for installation, commissioning, scheduled and
emergency service on products serviced by Fairbanks Morse Engine commensurate with appropriate
certification. I am required to establish, promote and maintain excellent rapport with all customers, co-
workers, sales representatives and others as appropriate. As a FST, I am also required to maintain
continuous communication with Region Offices, and direct manager.
ROLE
 Relies on extensive experience and judgment to plan and accomplish goals
 Ability to diagnose problems and develop solutions for qualified engines
 Can work independently on qualified engines
 Perform shop operations including general machining, part inspections, assembly, and testing
 May be assigned to warehouse duties such as receiving, inventory, and miscellaneous shop duties
TECHNICAL
 Meet qualifications for providing Tech Rep support services
 Keep current on Engineering Change Orders, Field Service Change Notices and Service Information
Letters.
 Keep all personal service manuals up to date with latest revisions.
 Document work performed on Service Reports and write Condition Found Reports.
SAFETY
 Operate in a safe manner in accordance with published safety guidelines
 Wear appropriate PPE as per company guidelines and accordance with job duties
 Report all work related accidents or injuries within 1 hour to the appropriate personnel.
 Complete annual safety training requirements as outlined on regional safety schedule.
ADMINISTRATION
 Provide accurate and timely reporting according to company guidelines
o Time cards, expense reports, mileage reports, project closure, et al.
 Maintain certification of the Job Description per Job Progression table
 Provide estimated time of arrival to the Customer where applicable
 Maintain company property according to company policies
o Vehicle, credit cards, PPE, test equipment, laptop, et al.
CUSTOMER SATISFACTION
 Provide proper and adequate communication to internal and external customers
 Complete scheduled maintenance documentation properly and provide to the customer upon
completion of each designated assignment
 Provide estimated time of arrival to the customer where applicable
 Strive to provide all customers a “first time fix” for their equipment
 Maintain customer satisfaction rates according to company guidelines
PERFORMANCE
 Maximize productivity by combining service opportunities
 Complete all work in an efficient and timely manner
 Maintain productive utilization rate according to company guidelines
 Adhere to company dress code and safety regulations
 Understand and comply with company escalation processes and procedures
 Maintain proper communication with all levels within the organization
 Must act and perform as a role model to field service technician associates. Lead by example in all
aspects of job requirements
 Conduct themselves in a high degree of professionalism and of service delivery
 Ability to manage stressful internal and external customer situations with diplomacy

2. Experience
 ASDT ( Associate of Applied Science Diesel Technology)
 12 years military experience in a related field
 Reliable team player who consistently exhibits a professional demeanor
 Knowledge of diesel and spark gas engine test equipment and theory
 Basic understanding of gas compression and associated hazards.
 Able to read and interpret engine line diagrams and blueprints
 Foundation of pneumatic, PLC and electronic engine controls.
 Maintain pertinent operating information to provide independent troubleshooting evaluation
 Work independently to return engine to full operating conditions
 Ability to write technical reports including specific work related tasks performed
 Independently troubleshoot and recommend appropriate customer solutions
 Additional skills:
 Strong verbal and written communication skills
 Ability to communicate effectively with internal and external customers
 Ability to manage stressful situations with diplomacy
 Safety procedures
 Organizational and planning skills
 Proficiency in Microsoft Office
 Strong mechanical aptitude
 Must have ability to regularly lift at least 35 pounds.
 Travel (up to 75%) including weekends, evenings and holidays and in emergency situations travel on short
notice