1. Justina Wright
1935 Merry Place Apt. 1
Indiana, PA 15701
Phone: 814 952 1972
E-mail:jmw5449@yahoo.com
Objectives
After being promoted to an Assistant Manager through such an incredible company, I
immediately began to work towards moving up the corporate ladder. I have worked for this
company for almost 5 years and my love for not only the company, but the restaurant industry
as a whole, grows every day. Starting as an hourly supervisor and continually working
relentlessly year after year to improve not only myself, but the company as well, I consider myself
unquestionably qualified to take this position given the hard work and years of loyalty I have
thankfully donated to Eatn’ Park.
Education/Recognition
Eatn’ Park Hospitality Group
Salary Management Position (2014)
CertifiedShift Supervisor Program (2014)
ServSafe Certification (2013)
Kaplan University
B.S. Psychology (2011)
University of Pennsylvania
Undecided (2008-2009)
Experience
Eat N Park salary (November 2014, present)
Indiana, PA (current)
Latrobe, PA
Assistant Manager
hourly (April 2011-November 2014)
Indiana, PA
Server Trainer/CertifiedShift Supervisor
Pizza Hut of Uniontown (July 2007 – March 2011)
Punxsutawney, PA
Server/Cook/Delivery Driver
Skills
 Many years experience with customer service andcustomer satisfaction.
 Can keepa level and clear headin a fast-paced work environment.
 Have a good understanding of the human psyche and how to treat specific situations with
different customers.
 Efficient at using POS system and cash register.
 Can proficiently answer customer calls in a friendly and helpful manner.
 Lead as an effective suggestive sales associate.
 Proficient with Microsoft Word, as well as many other programs in Office.

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 Helpful when jumping between departments during peak hours.
 Proactive at planning shifts and recognizing high priority duties early.
 Recognizing strengths and weaknesses between team members. (Emotional Intelligence)
Classes/Accomplishments
Course Title Offering Date Completed
2015 IT Acceptable Use and Security Policy Review
Annual review of the IT Acceptable Use and Security Policy.
Online 5/4/20155:28 PM
AllerTrain Exam Online
10/8/20156:24
PM
An Effective Leaders Guide to Time Management
30 minute eLearning course $15.00 Course objectives
*Learn how to manage your time more efficiently *Identify
the eight basic time management principles to live by
*Recognize your priorities *Learn to say “no” *Explain the 4
Ds *Be able to work in “time chunks” *Employ strategic
downtime *Be able to manage your energy *Create a plan to
apply the principles you’ve learnedto your personal and
work life
Online
10/13/201512:47
AM
Building Restaurant Productivity
1. Manage productivity to increase guest satisfaction and
maximize profits in your restaurant 2. Calculate, track and
adjust productivity 3. Understand your role in managing
productivity
Instructor-Led
6/11/201512:00
AM
Building Sales with Guest Focus (ENP Supervisor) Instructor-Led
6/10/201412:00
AM
Dealing with the Dark Side of the Cookie Instructor-Led
6/10/201412:00
AM
Eat'n Park Management Orientation
Management Orientation for Eat'n Park, Hello Bistro and
The Porch
Instructor-Led
11/18/201412:00
AM

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 Page 3 |
Effectively Using Your Financial Statement-ENP
1. Review the tools available to you to ensure a consistently
satisfying experience for our guests 2. Learn to manage
expenses while improving service andfood quality 3. Gain
hands-on experience with calculating spending budgets
Instructor-Led
12/4/201412:00
AM
Hourly Smile Plus
Please enroll the hourly team members who have
completed Smile Plus training at your site.
Instructor-Led
1/1/201312:00
AM
Interviewing Skills
1. This class is for anyone who has no interviewing
experience 2. Understand the role you play in recruiting a
team member that will deliver on our brand promise 3.
Learn the process we use to determine the right fit for your
location 4. Understand and comprehend the difference
between legal and illegal interview questions
Instructor-Led
12/2/201412:00
AM
IT Acceptable Use and Security Policy Review
Annual review of the IT Acceptable Use and Security Policy.
Online
2/22/20146:24
AM
Minimizing Waste Project Presentations
1. Manage productivity to increase guest satisfaction and
maximize profits in your restaurant 2. Calculate, track and
adjust productivity 3. Understand your role in managing
productivity 4. Newly promoted assistant managers present
their assignedprojects from the Minimizing Waste,
Maximizing Profit class which they attended during
management training week
Instructor-Led
6/11/201512:00
AM
Minimizing Waste to Maximize Profits
1. Review the tools available to you to ensure a consistently
satisfying experience for our guests 2. Learn to manage
expenses while improving service andfood quality 3. Gain
hands-on experience with calculating spending budgets
Instructor-Led
12/4/201412:00
AM

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Peer Today Boss Tomorrow: Navigating Your Changing Role
30 minute eLearning course $15 Course Description This
program helps newly promoted supervisors navigate their
changing roles and have immediate impact. Key strategies,
hands-on workshop activities andpractical suggestions
make this program an excellent choice for organizations
that promote from within or train new supervisors
regularly. Course objectives *Explain the role of supervisor
*State how the role of supervisor is different from that of a
non-manager employee *Navigate your changing role by
applying four strategies to help you make the transition
from peer to boss
Online
10/29/20156:08
AM
Preventative Maintenance andTroubleshooting
1. Understand the importance of determining the needfor
and obtaining service 2. Review the importance of correctly
placing your service call 3. Keep the importance of the
guest perspective in mind 4. Overview and troubleshoot
HVAC and cooking equipment
Instructor-Led
12/2/201412:00
AM
Safety and Loss Prevention
1. Discuss a variety of safety issues and concerns 2. Review
proper safety procedures 3. Understand proper use of
kitchen tools and equipment 4. Review workers’
compensation policies and procedures
Instructor-Led
12/3/201412:00
AM
ServSafe
1. Develop an understanding of the challenge to food
safety, the hazards that threaten food, and the guidelines
for training team members in personal hygiene 2. Learn the
basics of the HACCP food safety system 3. Strengthen
knowledge on proper methods for purchasing, receiving,
storing, preparing, cooking, holding, serving, cooling, and
reheating food safely 4. Increase knowledge of procedures
for avoiding cross-contamination and eliminating
foodborne illness ServSafe certification must be renewed
every 3 years in Allegheny, Montgomery, Bucks and
Instructor-Led
5/30/201312:00
AM

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 Page 5 |
Chester counties. All other counties are every 5 years.
Smile Plus
1. Understand the business case for focusing on service
excellence 2. Develop and strengthen skills for creating
strong, positive relationships and interactions with guests
and team members 3. Build guest and team member
loyalty and satisfaction through the use of Hospitality
Imperatives, Key Principles, and Service Steps 4. Learn
how to take the HEAT to quickly and effectively resolve
problems, concerns and complaints
Instructor-Led
3/3/201412:00
AM
Supervisor Certification Handling Problems and Conflict
Part of Eat'n Park Supervisor Certification Program 1.
Learn skills to coach, provide feedback, counsel and
discipline team members 2. Learn methods to solve
problems, manage conflict and work effectively with
difficult people
Instructor-Led
2/17/201412:00
AM
Supervisor Certification IT POS SharePoint Cyber Security
Part of Eat'n Park Supervisor Certification Program 1.
Understand hardware environment 2. Develop basic
troubleshooting skills 3. Learn the difference between
emergency and non emergency calls. 4. Learn who your
support technicians are.
Instructor-Led
2/25/201412:00
AM
Supervisor Certification It's Not Just About Sex Anymore
Exploring the concepts of sexual harassment and how to
manage difficult situations.
Instructor-Led
2/25/201412:00
AM
Supervisor Certification Keeping and Improving
Part of Eat'n Park Supervisor Certification Program 1.
Identify three main reasons good team members leave and
the three keys to keeping them 2. Develop skills in key
areas: connecting with team members, appreciating team
members and helping team members grow
Instructor-Led
2/17/201412:00
AM

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Supervisor Certification Orientation
Part of Eat'n Park Supervisor Certification Program 1.
Understand the importance of your image and being a role
model 2. Make the transition from team member to
supervisor 3. Learn effective communication skills 4. Learn
how the LeadershipSuccess Factors can lead to your
success
Instructor-Led
2/13/201412:00
AM
Train the Trainer Server
1. Understand the importance of your role as a trainer and
a role model 2. Examine ways to ensure new team
members are prepared to consistently provide a great guest
experience 3. Discuss ways to provide follow-up training
once the initial training has been completed
Instructor-Led
11/18/201312:00
AM
Understanding the Operating Statement (ENP Supervisor) Instructor-Led
6/10/201412:00
AM
Working Well With Everyone - The Diversity Continuum
7 minute eLearning course Part 2 of 5 in the curriculum
$10 This is part two of a diversity series. It's advised that
the previous course is watched prior to viewing thi s video.
(Part one is entitled, Working Well With Everyone: What is
Diversity) This course discusses five main topics:
Discrimination Bias Toleration Acceptance Enthusiasm
This course shares how the scale of acceptance for diversity
can be measuredwith the terms above. This course
explains the terms listedabove and shares how each term
affects people differently. In addition, this course also
provides many examples of people facing various
adversities throughout the workplace and explains how
your word choice affects the people around you. Course
takers will learn how to be candid, open, and honest with
the individuals around you. To help with retention, this
course provides a multiple choice questionnaire at the
conclusion of the training.
Online
11/24/201410:19
PM
Working Well with Everyone - The New Melting Pot
8 minute eLearning course Part 1 of 4 in the Curriculum
$10 Diversity is a topic that makes lots of people uneasy.
Online
11/24/201410:06
PM

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Our goal is to create a more productive, more comfortable
working environment. In this program, we're going to talk
about something calledthe New Melting Pot.
Working Well with Everyone - The Power of Engagement
7 minute eLearning course Part 3 of 4 in the curriculum
$10 Course Description Welcome to our series on Working
Well with Everyone. In this program, we're going to be
talking about The Power of Engagement. When you
consider employee engagement, it's really two factors in
play. One is personal and the other is professional.
Online
11/24/201410:45
PM

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