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India Online 2006: Top Line Findings

              Land survey undertaken with 5,500 households in 21 cities
              of various sizes across the 4 regions of the country (April
              2006).
                    To estimate Internet user-ship and to derive
                o
                    appropriate ‘weights’ to make online survey data
                    more representative of the overall online urban
Methodology         population.
              A large scale online survey conducted in May 2006,
              collecting over 20,268 responses to capture the net usage
              behavior and website preferences.
              To ensure good representation, online survey conducted
              across 4 leading Indian email portals (Rediff, MSN,
              Indiatimes, Yahoo) and Google Search.
              Use of only authentic Govt. of India data for estimation of
              user-ship and deriving the representation ‘weights’.
              Questionnaires were pre-tested for simplicity of
              comprehension, and timed to reduce respondent fatigue to
              the extent possible (15 minutes approx.).
              A single cash prize ‘incentive’ used to enlist more sincere
              and complete responses.
              Rigorous checking for duplication, junk responses, spelling
              mistakes, etc. Over 4,000 responses eliminated in the
              process.
              Website preferences reported after correcting for the
              ‘source’ bias of portals.                                                   1
India Online 2006: Top Line Findings


Estimated       21.4 million Urban Indians using the net with some
                regularity (at least once a month).
User-ship       22% growth over the previous year’s 17.5 million.
                Total urban net users (including occasional users) are around
                25 million.
                Growth is noticeable in both ‘spread’ and ‘depth’.


Visible signs   Around 20% new users added (using net for less than a year).
                Proportion of users coming from ‘non-metros’ up at 50%.
of Spread!      Usage from cyber cafes (non-exclusive) goes up to 46%.
                60% of users come from SEC B and C. 42% visit language
                websites also.


Growth in       52% users accessing from homes use a broadband
                connection.
Depth           88% of those who access the net from office and 76% of
                those accessing the net from homes log on daily.
Continues!      86% of regular net users surf or check-out blogs.
                55% have participated in an online contest.



                                                                                            2
India Online 2006: Top Line Findings


A brimming     44% own 2-wheeler as the most expensive vehicle, 24% a
               car.
melting pot!   26% have a credit card and 45% a debit card.
               49% come from a household having a computer, 77% a cable
               TV connection and 85% a mobile phone.




Online         28% (5.9 million) have bought online.

Shopping!      A 40% growth over the 4.2 million who bought online last
               year.
               65% of online buying takes place from homes.
               Average monthly spend of Rs.1,205 from homes and Rs.2,425
               from offices.
               36% of all net users do online product search.
               Air, train and movie tickets have the best search-to-buy
               ratios. Mobiles and health & fitness products have the worst
               ones.
               Only 38% online buyers pay by credit cards.


                                                                                          3
India Online 2006: Top Line Findings


Top 5        Online Activity                   % Undertaking

             Emailing                                      89
Popular      Read/Search/Contribute to Blogs               86

Online       E-Greetings                                   57
             Job Search                                    53
Activities   News & Events                                 53




             Website                            % First Recall
Most         Yahoo                                         35

Preferred    Google                                        21
             Rediff                                        14
Websites*    Indiatimes                                     5
             Hotmail                                        5
             MSN                                            4
             Sify                                           1
             Naukri                                         1
             Moneycontrol                                   1
             Orkut                                        0.5

                                                  * After correcting sampling source bias

                                                                                              4
India Online 2006: Top Line Findings


Website used   Online Activity     Top Website            % Pref. Usage

               Emailing            Yahoo                              37
most by        Online Shopping     Ebay                               38
               Info Search         Google                             77
online         Job Search          Naukri                             49
               News & Events       Indiatimes                         16
activities*    Matrimony           Bharatmatrimony                    33
               Dating/Friendship   Yahoo                              35
               Book Travel
                                   IRCTC                              38
               Tickets
               Cinema              Yahoo                              13
               Music               Raaga                              17
               Games               Yahoo                              31
               Sports              ESPN Star                          22
               Mobile Ringtones    Rediff                             23
               Financial Info      Moneycontrol/CNBC                  11



               ISP used at Home    % Using at Home     % Using at Office
Most Used      BSNL / Sancharnet                 38                   26

ISPs           VSNL                              10                   12
               Bharti / Airtel                    9                   12
               Sify                               7                    6
               Reliance                           7                    6

                                                       * After correcting sampling source bias

                                                                                                  5
India Online 2006: Top Line Findings

                                           User Segment Reports:
                Category Reports:
List of
                                              Women on the net
                   Emailing
Supplementary                                 Youth on the net (13-24 years)
                   Job Search

Reports                                       Mid/Senior corporate exec. on
                   Matrimonial Search
                                              the net
                   Info Search
                                              Self-employed professional on
                   Travel Booking
                                              the net
                   Friendship/Dating
                                              IT professionals on the net
                   Online Shopping
                                              Car owners on the net
                   News & Events
                                              Mobile phone owners on the net
                   Cinema Content
                                              Credit card owners on the net
                   Sports Content
                                              Debit card users on the net
                   Online Music
                                              The Net Savvy (heavy net users)
                   Online Games
                                              Place of Access
                   Mobile Content             (Homes/Offices/Cyber café)
                   Financial Info Search      Broadband net users/Regular
                                              Dial up net users
                                              Retail Financial Investors on the
                                              net
                                              Loan seekers on the net
                                              Net users trading Stocks online
                                                                                            6
India Online 2006: Top Line Findings




Investment   Main Report             - Rs. 100,000
             Supplementary Reports   – Rs. 80,000 each




             Payment Terms           – 50% advance, 50% on delivery of
                                       reports.
             Delivery Timeline       – Main Report immediate,
                                       some of the supplementary
                                       reports can be delivered
                                       immediately, the rest can be
                                       committed post purchase of
                                       main report.

                                                                                    7
India Online 2006: Top Line Findings




Contact   Address   :   7, Kehar Singh Estate, 1st Floor,
                        Westend Marg, Lane 2, Said-ul-Ajaib,
Details                 New Delhi – 110030

          Telephone :   +91-11-32969221, +91-98112-56502

          Email     :   sanjay@juxtconsult.com

          Website   :   www.juxtconsult.com




                                                                                    8

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Internet usage and behavior study in India - Snapshot 2006

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  • 2. India Online 2006: Top Line Findings Land survey undertaken with 5,500 households in 21 cities of various sizes across the 4 regions of the country (April 2006). To estimate Internet user-ship and to derive o appropriate ‘weights’ to make online survey data more representative of the overall online urban Methodology population. A large scale online survey conducted in May 2006, collecting over 20,268 responses to capture the net usage behavior and website preferences. To ensure good representation, online survey conducted across 4 leading Indian email portals (Rediff, MSN, Indiatimes, Yahoo) and Google Search. Use of only authentic Govt. of India data for estimation of user-ship and deriving the representation ‘weights’. Questionnaires were pre-tested for simplicity of comprehension, and timed to reduce respondent fatigue to the extent possible (15 minutes approx.). A single cash prize ‘incentive’ used to enlist more sincere and complete responses. Rigorous checking for duplication, junk responses, spelling mistakes, etc. Over 4,000 responses eliminated in the process. Website preferences reported after correcting for the ‘source’ bias of portals. 1
  • 3. India Online 2006: Top Line Findings Estimated 21.4 million Urban Indians using the net with some regularity (at least once a month). User-ship 22% growth over the previous year’s 17.5 million. Total urban net users (including occasional users) are around 25 million. Growth is noticeable in both ‘spread’ and ‘depth’. Visible signs Around 20% new users added (using net for less than a year). Proportion of users coming from ‘non-metros’ up at 50%. of Spread! Usage from cyber cafes (non-exclusive) goes up to 46%. 60% of users come from SEC B and C. 42% visit language websites also. Growth in 52% users accessing from homes use a broadband connection. Depth 88% of those who access the net from office and 76% of those accessing the net from homes log on daily. Continues! 86% of regular net users surf or check-out blogs. 55% have participated in an online contest. 2
  • 4. India Online 2006: Top Line Findings A brimming 44% own 2-wheeler as the most expensive vehicle, 24% a car. melting pot! 26% have a credit card and 45% a debit card. 49% come from a household having a computer, 77% a cable TV connection and 85% a mobile phone. Online 28% (5.9 million) have bought online. Shopping! A 40% growth over the 4.2 million who bought online last year. 65% of online buying takes place from homes. Average monthly spend of Rs.1,205 from homes and Rs.2,425 from offices. 36% of all net users do online product search. Air, train and movie tickets have the best search-to-buy ratios. Mobiles and health & fitness products have the worst ones. Only 38% online buyers pay by credit cards. 3
  • 5. India Online 2006: Top Line Findings Top 5 Online Activity % Undertaking Emailing 89 Popular Read/Search/Contribute to Blogs 86 Online E-Greetings 57 Job Search 53 Activities News & Events 53 Website % First Recall Most Yahoo 35 Preferred Google 21 Rediff 14 Websites* Indiatimes 5 Hotmail 5 MSN 4 Sify 1 Naukri 1 Moneycontrol 1 Orkut 0.5 * After correcting sampling source bias 4
  • 6. India Online 2006: Top Line Findings Website used Online Activity Top Website % Pref. Usage Emailing Yahoo 37 most by Online Shopping Ebay 38 Info Search Google 77 online Job Search Naukri 49 News & Events Indiatimes 16 activities* Matrimony Bharatmatrimony 33 Dating/Friendship Yahoo 35 Book Travel IRCTC 38 Tickets Cinema Yahoo 13 Music Raaga 17 Games Yahoo 31 Sports ESPN Star 22 Mobile Ringtones Rediff 23 Financial Info Moneycontrol/CNBC 11 ISP used at Home % Using at Home % Using at Office Most Used BSNL / Sancharnet 38 26 ISPs VSNL 10 12 Bharti / Airtel 9 12 Sify 7 6 Reliance 7 6 * After correcting sampling source bias 5
  • 7. India Online 2006: Top Line Findings User Segment Reports: Category Reports: List of Women on the net Emailing Supplementary Youth on the net (13-24 years) Job Search Reports Mid/Senior corporate exec. on Matrimonial Search the net Info Search Self-employed professional on Travel Booking the net Friendship/Dating IT professionals on the net Online Shopping Car owners on the net News & Events Mobile phone owners on the net Cinema Content Credit card owners on the net Sports Content Debit card users on the net Online Music The Net Savvy (heavy net users) Online Games Place of Access Mobile Content (Homes/Offices/Cyber café) Financial Info Search Broadband net users/Regular Dial up net users Retail Financial Investors on the net Loan seekers on the net Net users trading Stocks online 6
  • 8. India Online 2006: Top Line Findings Investment Main Report - Rs. 100,000 Supplementary Reports – Rs. 80,000 each Payment Terms – 50% advance, 50% on delivery of reports. Delivery Timeline – Main Report immediate, some of the supplementary reports can be delivered immediately, the rest can be committed post purchase of main report. 7
  • 9. India Online 2006: Top Line Findings Contact Address : 7, Kehar Singh Estate, 1st Floor, Westend Marg, Lane 2, Said-ul-Ajaib, Details New Delhi – 110030 Telephone : +91-11-32969221, +91-98112-56502 Email : sanjay@juxtconsult.com Website : www.juxtconsult.com 8