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Length of survey is inversely
proportional to completion rate
Example 1 – A study for concept testing
This is a study we did for a multinational electronics company.
Page number

1

2

3

1308

Clicked
Terminated

607

Completed
Completion
Rate

701

605

556

46.25%

42.5%

As you can see, completion rates dip as number of pages are increased.

2
Example 2 – A study on car buying behaviour
This is a study we did for a global automobile company.
Page number

1

2

3

11632

Clicked
Terminated

3642

Completed
Completion
Rate

2020
25.3%

1574
13.5%

1429
12.3%

As you can see, again, completion rates dip as number of pages are
increased.
3
Example 3 – A study on brand awareness and
usage for dongle users
This is a study we did for a leading cellular service provider in India.
Page number

1

2

3

25505

Clicked
Terminated

4548

Completed
Completion
Rate

1569
7.5%

1279
5.0%

812
3.2%

As you can see, completion rates dip as number of pages are increased.

4
Solution
 Make the respondent’s life easy

 Use a better UI
 Frame questions better, easier to understand
 Use innovative incentives and engagement

methods

(check our case study 4 – effect of incentives)

5
Better UI Sample

6
Thank you
www.juxtconsult.com

www.getcounted.net
7

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Length of survey is inversely proportional to completion rate

  • 1. Length of survey is inversely proportional to completion rate
  • 2. Example 1 – A study for concept testing This is a study we did for a multinational electronics company. Page number 1 2 3 1308 Clicked Terminated 607 Completed Completion Rate 701 605 556 46.25% 42.5% As you can see, completion rates dip as number of pages are increased. 2
  • 3. Example 2 – A study on car buying behaviour This is a study we did for a global automobile company. Page number 1 2 3 11632 Clicked Terminated 3642 Completed Completion Rate 2020 25.3% 1574 13.5% 1429 12.3% As you can see, again, completion rates dip as number of pages are increased. 3
  • 4. Example 3 – A study on brand awareness and usage for dongle users This is a study we did for a leading cellular service provider in India. Page number 1 2 3 25505 Clicked Terminated 4548 Completed Completion Rate 1569 7.5% 1279 5.0% 812 3.2% As you can see, completion rates dip as number of pages are increased. 4
  • 5. Solution  Make the respondent’s life easy  Use a better UI  Frame questions better, easier to understand  Use innovative incentives and engagement methods (check our case study 4 – effect of incentives) 5