Arthur Shelley's presentation to KM Middle East 2012

1. Creating Engaging Participation
Empowering Knowledge Workers
to Leverage Assets and Create Value
Arthur Shelley
KM Middle East 13th March 2012
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Warm UP: Connect the dots
Significant knowledge generating insights from history
The earth travels around the sun … 1600’s
Kennedy
Mission is to travel to the moon and back… Early
Galileo 1800’s
You always know more than you can tell…
Darwin Mid
Not the strongest or the most intelligent that survive, but 1800’s
the ones most adaptable to change…
Einstein 1961
A new idea comes suddenly and in a rather intuitive way.
But intuition is nothing but the outcome of earlier
intellectual experience. Snowden 2002
All we learn from history is that we don’t learn from 1949
history Hegel
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Relationships and knowledge transfer
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2. Conversations that Matter
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Getting our KM Message right
Focused and from the stakeholder perspective!
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Behavioural Language in Metaphor
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3. Reflective Impact Diary
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Behavioural DNA perspectives
Positive contribution Negative contribution
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Behavioural impact on Collaboration
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4. Zoo Role Play: Cards exercise
1. Set out a role play sequence
2. Think about the behavioural characteristics
3. Write the most probable interaction ?
4. Write at least two alternative outcomes
5. Write a title which reflects each outcome
?
6. Act out the role play with your partner
!
– Think about body language and tone
– What most impacted the (un)desired outcome
?
– What can be learnt from your mini-play?
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source is acknowledged. Permission of the author required for commercial use.
Start at the END
Desired
Outcomes
WHY
WHO
VALUE
WHAT
HOW PEOPLE
WHEN
PROCESS
TOOLS Shelley 2011 www.organizationalzoo.com/blog
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Conversation?
Ideas?
Thoughts?
Challenges?
Heckles?
Your Project
GAME?
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