How to Hire the Right Employees January 21, 2010

1. – KPA CONFIDENTIAL –
How to Hire the Right Employees
January 21, 2010

2. Questions
• If you have questions
during the presentation,
please submit them using
the “Questions” feature
• Questions will be
answered at the end of the
webinar

3. How to Hire the Right Employees
3– KPA CONFIDENTIAL –
Retain
Select
Attract
Be the place everyone wants to work
Select the best because you have a choice
Keep the best through a good working environment

4. Challenges in Attraction
• Economy
– Competitive wages and benefits
• Industry Reputation
– Concerns with employment opportunities
• Proprietary components/diagnostics
– Qualified Candidates
4– KPA CONFIDENTIAL –

5. Create An Attractive Workplace
• Training and development opportunities
– Performance Reviews
– Webinar training, “lunch and learn”
• Competitive wages
– Salary.com
– Jobstar.org
– Local economic development and labor departments
• Innovative benefits
– Discounts
– Benefit pay
– PTO vs. vacation
5– KPA CONFIDENTIAL –

6. How Can Candidates Find You?
• Employee referrals
• Partnerships with high schools and
vocational schools
• Community outreach (low cost)
• Job fairs
• Local press (low cost)
• Advertising
Be recognized as a top employer and candidates will find you
6– KPA CONFIDENTIAL –

7. Hire the right person for the right job
• Dealerships report they spend less than 4
hours in the hiring process*
• Cost of bad hire is 2 to 3 times the annual
salary
• 95% of a managers time is spent on 5% of
the employees
Bad hires cost you money, and even worse they keep you up at night!
*survey of 268 dealerships
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8. Are you using the right tools for the job
• Effective job application form
• Conduct a behavioral interview
• Personally conduct references
• Perform background check
• Use a scorecard to make objective decision
If the answer to any of these questions is anything
but yes- then you are taking on more risk than is
necessary and increasing your chance of making a
bad hire
8– KPA CONFIDENTIAL –

9. The Five Tools
Effective Application
Behavioral Interview
Reference Checking
Background Checking
Candidate Scorecard
9– KPA CONFIDENTIAL –

10. The Five Habits
Follow a defined process
Use the five tools
Always be recruiting
Include others in the process
Never talk yourself into saying yes
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11. Hire the right person for the right job
• Using the five habits and the five tools will:
– Establish a proven method to reduce the risk
of making a bad hire- do what works!
– Save time by using the five tools to screen out
poor fit early in the process- don’t waste your
time!
– Reduce the time you spend on management by
hiring the right person in the first place- spend
your time on your top employees!
Time is money, can you afford to make poor
hiring decisions?
11– KPA CONFIDENTIAL –

12. Retaining Employees
• Spending time on retention is good
business
– Reduces training
– Improved productivity
– Creates an attractive workplace
• Retaining poor employees is bad business
– Performance reviews
– Disciplinary action plans
Remember that 95% of a manager’s time is
spent on 5% of the employees, but your goal is
to reverse this equation in your dealership
12– KPA CONFIDENTIAL –

13. Best Practices for Retention
• Set clear expectations
– Pay Plans
– Job Description
– Performance Reviews
• Listen to employees
– Brown Bag
– Blog
– Hotline
• Have some fun
– Contests
– Company Events
– Recognize and reward
Never forget the power of “thank you, I appreciate what you do”
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14. Ideas from other dealerships
• Incentive plans based on gross profit
• Write a thank you note
• Personally wash employees cars
• “Caught in the Act” program
• Lunch with the boss
• Extra time off
• Boss for a day
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15. Hiring the right person for the job
• What makes a company attractive to
candidates makes it easy to retain
employees
• Use the five tools and five habits to hire the
right person for the right job
• Spend time upfront to hire the right person,
it will be the best use of your time
• Don’t spend your time on the bottom 5%,
spend your time on the top 25%
15– KPA CONFIDENTIAL –

16. Questions and Answers
16– KPA CONFIDENTIAL –
QUESTIONS?

17. Contact Information
17– KPA CONFIDENTIAL –
The recorded webinar and presentation slides will be emailed to
you today including your local representative’s contact information.
www.kpaonline.com
bross@kpaonline.com
866-356-1735