1. Curriculum Vitae
KAILASH NATH PATEL
Mobile: +91-9911098979
E-mail: kailash1988.patel@gmail.com
JOB OBJECTIVE
Qualifies leads and sells accreditation over the telephone by performing the following duties.
PROFILE SUMMARY
 Highly competitive, Self-starter and goal oriented professional with experience in Service Operations.
 Adept at handling sales & marketing operations to stimulate sales growth and realize organizational objectives.
 Competent in implementing effective solutions to the customer needs, with an aim to improve customer
contentment and consequently customer loyalty, repeat & referralbusiness.
 Capabilities in coordinating with internal & external customers for running successfulbusiness operations and
experience
 of implementing procedures and service standards for business excellence.
 Solution-driven, customer centric professional with significant experience in handling aspects of service
functions.
 An effective communicator with good relationship building & interpersonal skills. Good analytical, problem
solving & Organizational abilities.
AREAS OF EXPOSURE
Sales & Distribution:
 Taking care of the sales with focus on achieving predefined sales target & growth. Forecasting and planning
monthly & quarterly sales targets and executing them in a given time frame.
 Responsibility of increasing the distribution of the product within the given geographically territory.
Business Development:
 Developing new clients and negotiating with them for securing profitable business.
 Maintaining & managing existing accounts to ensure business sustainability & organising promotional programs.
Key Account Management:
 Interfacing with key influencers for ascertaining requirements, managing customer centric operations and
ensuring customer satisfaction by achieving delivery timelines and service quality norms.
Customer Relationship Management:
 Maintaining cordial relations with customers to sustain the profitability of the business.
 Maximizing customer satisfaction level by monitoring customer complaints and handling customer grievances
and resolving their issues for customer retention.

2. ORGANISATIONAL EXPERIENCE
March’2011 to Jan 2015: Idea Cellular Limited. NewDelhi as My Idea Manager – Sales & service
Role:
 Accountable for managing MY IDEA portfolio of Idea Cellular Limited with a turn-over approximately 50 Lac
per annum.
 Responsible for expanding and monitoring the distribution channel and executing sales operation.
 Planning and execution of primary and secondary Sales.
 Pivotal in leading Merchandising Operations for In-shop & Outdoor visibility in the area.
 Responsible for Managing Channel partners & Handling the work force team.
Highlights:
 Successfully working as MY Idea Manager (service) in New Delhi territory for 3.6years.
 Handling the Sales force team (including: Sales Executives, Trade Merchandise Specialists& Team Leaders).
 Successfully handled 3 MY IDEA points in the tenure of 3.6yrs.
Since Feb 2015: Go Processing Ltd. ., NewDelhi as BDE – Sales.
Essential Duties and Responsibilities include the following.
 Sell accreditation.
 Create daily lead sources.
 Screen all leads for accreditation eligibility before contacting the business.
 Make a minimum of 50-60 outgoing telephone calls per day, to prospective accredited businesses within a
designated market area.
 Sale to online recharge,postpaid bill payment, Money transfer services,Utility services and travel portal
 Handel the distributor point and retailer point.
 Make new distributor and retailer.
 Meet to the company’s top level management for the new business proposal in online recharge industries.
EDUCATION:
 2011 - MBA (Marketing) from Institute of Management & Development, Punjab Technical University.
 2011 -PGPM (Finance) from Institute of Management & Development, (Diploma Course).
 2008 - Graduate in B.com (pass) from VEER BAHADUR SINGH PURWANCHAL University.
 2005 - Done Schooling from UP board.
PROJECT DONE:-
Project: Marketing Research for Insurance Product.
Organization: SMC Broker Pvt. Ltd.
Overview:
 Analysis of Consumer Response of the product.
 Analysis of effectiveness of Promotion Campaigns
 Made a report and suggestions.

3. ACCOLADES & RECONITION
Showed active participation in:
 Awarded 2ndposition in Winter Internship Project named as “Honcho Competition” , IMD Delhi, 2010
 Participate in Inter Batch Cogent Presentation at College level & awarded as 3rd position.
 Passed the 22nd Annual All India UNESCO Information Test.
Served as the:
 Volunteer in organizing the Annual Convocation Ceremony at Kamani Auditorium.
 Placement Representative of Placement team at Institute of Management & Development.
 Member of Cricket Committee at IMD, & Organize T-10 Cricket Tournament twice during 2009-2011.
IT SKILLS
 Operating System: Windows XP, Windows Vista & Windows7.
 Software : MS Office (Word, Excel &Power point)
PERSONAL DETAILS
 Date of Birth - 12 August 1988
 Address - 941/8,GovindPuri, Kalka Ji, New Delhi 110019
 Linguistic abilities - Hindi & English