1. Karen A. Banker
13810 Allen Rd. Albion, NY 14411 E-mail tkbanker@gmail.com (585)261-6554 (c)
Professional Experience:
Muller Quaker Dairy LLC, Batavia NY October 2012-until April 2016
Office Supervisor/Executive Assistant (Muller was a joint venture with Pepsico)
 Administrative/Executivesupport to VP of Supply Chain,PlantDirector and additional supportfor the HR department
 Communications liaison for Employee Relations Committee- partof the Batavia leadership team
 Direct contactperson for all events coordination,kick off and post events followup
 Supervisor for Reception/Administrative Assistant
 Direct contactand supportfor all local Marketingevents includingattending,ad placement and budget consideration
 Project lead for Grand opening of plantwith Pepsico team
 Track all Management attendance – reconcileaccordingly
 Main contact for all expat(German and UK) personnel, includingtravel,housing,medical and transportation needs
 Arrange all Committee, Manager and Board of directors meetings coordinatingtravel and venues as needed
 Maintain all conferenceroom schedules and calendars
 Accounting for expense reimbursements/monthly reports for myself and Managers
 Main officecontact for daily officemanagement needs
 Lead on all trainingand employee related functions with the HR Manager Includinginitial recruitingfor startup
 Project lead for community events and update employee communications followup.Lead on events such as:Annual Food &
Clothingdrive, (fundraisingfor Hospice,local baseball teams etc.), volunteer for Meals on Wheels,Office for the Aging and
County fair
 Direct liaison for the Chicago head office (PepsiCo) and the German Head office (Mueller Germany)
 Assisted the core team with start-up and shutdown of plant
JP Morgan Chase, Albion NY 2001 – 2012
Administrative Assistant, Sr. (Layoff 10/2012)
 Administrative/Executivesupported 3 Division Managers and 18 UnitManagers
 Communications liaison for corporatevolunteer leadership group.Direct contactperson for coordination,kick off and post
event followup.
 Maintain/update/reviewvarious staffingreports/organizational charts,development plans
 Discuss and scheduleOperations Managers monthly calendar with all monthly events (training,attendance, etc.)
 Order, track and budget all supply requests for Managers and Operations Managers
 Arranged all Unitmeetings, attend and compose minutes for weekly/monthly meetings
 Lead on renovatingUnits and arrangingfor 380+ employees locations
 Created and maintain daily/weekly/monthly trending reports
 Worked with Corporate HR for employee issues to help resolveand followup with employees
 Created reports needed for analyzing Unitneeds; shiftrealignment, team assignmentand moves within Unit
 Coordinated hiringand staffingas needed with HiringManager assigned includingtheon boardingprocess
 Project lead for community events such as: Red Cross Blood Drives,Wellness Clinics,Flu ShotClinics, Annual Food & Clothing
drive, Hot Dog Sales (fundraisingfor Hospice,local baseball teams etc.), volunteer for Meals on Wheels, Officefor the Aging
Dime Savings Bank, Albion NY 1999-2001
Systems Analyst - North American Mortgage Company
 Direct liaison between Investor Reporting, Cashiering,Bank Reconciliation,Lien Release and Default areas for all programming
needs in the CPI (Mortgage Systems ProcessingSoftware)-includingall testingfor various enhancements installed
 Provided assistancefor troubleshootingCPI (Mortgage Systems ProcessingSoftware) for various departments; Customer
Service, Taxes, Escrow Compliance,Insurance,Payoffs,Administration,Investor Reporting,Cashieringand Special Loans
 Verified all Electronic Data Transmissions,reports and document any errors-daily
 Special projecttroubleshootingand liaison for programmer to departments user of system
 Ran monthly CPI Data Basereports and CPI EDI transmissions
Key Accomplishments:
Project Lead on various projects includingcoordination of year-end processing.Liaison between 4 separatecorporate offices in
locations and various timezones.

2. Strong Museum, Rochester, NY 1999
Assistant to President and CEO
 Provided assistanceto CEO, Board of Trustees, Trustee Committee members and Senior Leadership Team
 Preplanned, attended and procured official minutes of Trustee Board meetings, Financeand Executive Committee meetings;
includingdistribution of meeting notices, prepare executive board books,followup of action items
 Maintained and reconciled budget for Administration and CEO; provideanalysis reports on a monthly basis
 Extensive research projects includingtrend data, attendance information historical data via internet
 Arranged travel for CEO and secure meeting sites,complete all correspondingarrangements
Key Accomplishments:
Provided support to Senior Leadership team for updates of reporting as liaison for CEO and Board of Trustees
Member of 4-person management structureincludingCEO,Senior Vice Presidentand Special ProjectManager
First National Bank of Rochester, Rochester NY 1997-1999
Executive Assistant to Senior Vice President of Marketing and Advertising Manager
 Coordinated PR functions includingsocial and professional events;coordinated staff participation in community events;
served FNB Social Committee, assisted in all employee external social events. Arranged meetings and provided presentation
materials for Annual Shareholders Meeting, Strategic Planningsessions,Board of Directors and Quarterly Employee Meetings
 Updated Web sitecontent usingMicrosoftFrontPage software
Key Accomplishments:
Updated, monitored and made recommendations for development /design of Web site. Trained bank personnel,upgraded and
provided monthly system maintenance for the MCIF system (Marketing Customer Information FileSystem); updated past
reporting methods for analysisof the monthly reports from the MCIF System for senior management
Chapman Instruments, Rochester NY 1996 -1997
Executive Assistant to President
 Plan all domestic and international travel arrangements for the company; includingcostcontrol and scheduling
 Served as communication liaison between President and key personnel duringbusiness trips
Key Accomplishments:
Served as projectlead on special projects,composing,editingand publishingemployee manual; cost
effectively moved company into a new location with minimal interruption and downtime
Dime Savings Bank (formerly Anchor Savings Bank),Albion NY 1987-1996
System Coordinator (Consumer Lending) (1995-1996)
 Assisted in analyzingmappingand convertingloans fromone application to others ; served as troubleshooter for technical
problems for PC and system issues
Key Accomplishment:
Controlled system security for Consumer Lending and branch network
Administrative Assistant (Auditing Department) (1993-1995)
 Reported to Vice President and supported 6 staff people; prepared, analyzed and maintained senior management reporting
 Liaison for correspondencefollow-up for downstate division
Executive Secretary (Retail Banking) (1987-1993)
 Reported to Division Presidentand Vice Presidentof Marketing until division sold in April 1992
 Responsiblefor all confidential correspondence,includingbranch personnel files
 Administered, reviewed and reconciled 14 branch budgets; responsiblefor explainingvariances
Key Accomplishments:
Supported Division Presidentin relocatingentirebranch network and back officedepartment to central location.
Supported President with the 5 million dollar renovation project
Software Skills:
Word MicrosoftOffice MicrosoftFrontPage-HTML
Excel DbaseIII + and V Quick books
MicrosoftOutlook Viso MicrosoftPowerPoint
Access
MCIF (Marketing Customer Information Database)

3. Training: CommunityCollege Course Studies(Albion,Batavia,Brockport and Rochester)
MS Word 6.0 Freelance Graphics
MCIF DOS Basics Excel (Advanced)
MicrosoftFrontPage Web Dev. MS Word MicrosoftOutlook
Extraordinary Customer Service Recruitingworkshop Effective Coaching
Year End Training(Alltel) Team Buildingand Coaching
Notary Public
Regents graduateof Churchville-Chili High School
SUNY Brockport - Administration
Karen Banker
References
Jennifer Welch
VP Chase Bank
Spencerport, NY
(585)478-6634
Dan Pijanowski
Procurement Manager
Muller Quaker Dairy
Buffalo, NY
(716)359-6614
Steffen Haydt
CFO Mueller US and Germany
Chicago, IL
(312)218-1127