1. Professional Summary
Skills
Work History
Education
KARINA BERNAL
112 turner st, Fort Leonard Wood, MO 65473 | (H) 5732026851 | (C) 5735867842 | l.l.armybrat@gmail.com
Qualified Theatre worker with 2 years in fast-paced customer service and call center environments.
Personable and professional under pressure. Patient and empathetic Waitress with extensive
background in conflict resolution and customer care. Desires a customer service role. Friendly Sales
Associate adept at working in diverse retail and customer service environments.
l Creative problem solver
l Quick learner
l Exceptional communication skills
l Strong client relations
l Training development aptitude
l Proficient in cash management
l Cash flow management
l Credit card processing
Theatre worker
Aafes – Fort Leonard Wood, MO
l Greeted customers entering the store to ascertain what each customer wanted or needed.
l Described product to customers and accurately explained details and care of merchandise.
l Politely assisted customers in person and via telephone.
l Provided an elevated customer experience to generate a loyal clientèle.
l Answered product questions with up-to-date knowledge of sales and store promotions.
06/2012 to Current
Waitress
Bulgogi House – St Robert, MO
l Answered an average of 30 calls per day by addressing customer inquiries, solving problems and
providing new product information.
l Greeted customers entering the store to ascertain what each customer wanted or needed.
l Described product to customers and accurately explained details and care of merchandise.
l Earned management trust by serving as key holder, responsibly opening and closing store.
l Politely assisted customers in person and via telephone.
l Provided an elevated customer experience to generate a loyal clientèle.
l Assisted customers with food selection, inquiries and order customization requests.
l Maintained cleanliness and presentation of stock room and production floor.
08/2013 to Current
Plato High School - Plato, MO
Waynesville High School - Waynesville, MO
High School Diploma:
James Madison High School Online - Norcross, GA 2014